Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a funeral home to cremate my father. He sat in the basement while they took their time to send over some legal document that no one in the world has ever heard of where the family members have to sign off on permission. After a week of being in the basement I had to keep calling to make sure he received the form. Then I had to push for my father to be sent to cremation. The obituary was supposed to be in the ***** ****** 3 days after and it was not. I only had a conversation with the man 2 days prior to the day. Then I asked him just to hurry up and put it in the paper. The obituary had 3 typos. He fixed one and then I had to call the ***** ****** to fix the rest. I never received a single phone call about any of my death certificates. Then I waited for 2 months of leaving multiple voicemails to see what my left over bill was which I said I shouldn't owe a penny because they were horrible and ruined my father's obituary. Also because I needed a piece of paper to start transferring the title of my father's car. They have ignored 5 phone calls from me. I finally called today because I wasn't able to do anything still with court. Somehow all of a sudden miraculously my bill showed up in front of them. This place is ridiculous. It is hard enough to bury a loved one. It is extremely difficult to do that when you've never done it before. But to be treated like garbage when you paid cash 2 days after they received a body and blown off for 2 months is disgusting. And I believe we were treated like garbage because we weren't a high ticket item for them. We were not a priority priority. I'm still waiting for an official receipt with my name on it so I can finish closing out the process of my father's affairs.

  

  Business Response

  Date: 08/05/2022

  Please find my response in the attached file. Thank you, **** ******** ******