Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Quality Water Systems has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileQuality Water Systems

            Water Softener Supplies
            BBB accredited business

            Contact Information

            934 Salem Pkwy

            Salem, OH 44460-1059

            Get Directions
            Visit Website
            (330) 332-9464

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            4.56/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/3/2002

            Years in Business: 49

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            934 Salem Pkwy, Salem, OH 44460-1059
            BBB File Opened:
            9/30/1986
            Years in Business:
            49
            Business Started:
            3/1/1975
            Business Started Locally:
            3/1/1975
            Date of New Ownership:
            9/1/2020
            Business Incorporated:
            8/14/1995
            Accredited Since:
            12/3/2002
            Type of Entity:
            Corporation
            Alternate Business Name
            • Templeton Well Drilling
            • R & S Drilling
            Business Management
            • Mr. Travis Mong, Owner
            Contact Information

            Principal

            • Mr. Travis Mong, Owner

            Customer Contact

            • Mr. Travis Mong, Owner
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            My mom and I both reached out to Quality Water Sytems on Sunday April 21,2024 to have someone come out due to us not having any water. We were told that they would get the message out to their dispatch and we would receive a call back. It is now 8:10 pm and we have heard NOTHING from this company. When I called at 5:30 pm they informed me that they still had my dead fathers information when I called them in February to have maintenance run and informed them of his passing and to change the contact information to mine. Well apparently no one did that. They are probably still trying to reach us via his phone even though they were told not to. I have a toddler in the house who I cannot bathe nor can I properly clean his bottles, we cant flush the toilets. This is insane. For a company that says they operate 24/7 they do a terrible job at communicating with customers. But they sure can take 30 dollars out of my moms bank account on Saturday April 20, 2024. Im frustrated.
            Read More
            Read 4 More Complaints

            Customer Reviews

            9 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lester B

            05/23/2024

            We were really pleased with the service we received. It was raining when they came to put new pump in, but continued to finish the installation.

            Quality Water Systems Response

            05/27/2024

            Thank you so much for those kind words. We truly appreciate your business and our grateful for you!

            Have a wonderful day!

            -******

            Read 8 More Customer Reviews

            Local BBB

            BBB of Mahoning Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.