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Complaint Details
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Initial Complaint
01/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid a deposit of a total of $3,300.00 on November 3rd for 2 contracts; 1 for a bathroom remodel that included the demo of the current bathroom, all new drywall hung and finished, install of flooring/vanity/bi fold doors of a closet and 1 for the garage to install and finish drywall on all walls and ceiling of garage and install of an exterior door and attic door. The deposit included all drywall material costs (not including flooring, vanity, doors or any paint) and half of labor up front. The contract date was to start on Dec 4th and to terminate upon the completion of the services. I was verbally told the job would take 2 weeks to complete. The business failed to show up on Dec 4th as contracted as the start date and the job did not start until Dec 5th. The last day they were here was Mon Dec 18th which is the day I paid in full. Not only was the business late several days, didn't show up altogether on 2 days, but they left an incredulous mess of drywall dust and mud caked all over the garage floor leaving stains that cannot be removed. Furthermore, we discovered as we were wiping walls and painting to finish off the garage that the drywall work was not finished. There are countless large cracks in the drywall, a hole in the wall and we can see every seam and joint where the drywall boards were not properly finished. We contacted the owner to bring this to his attention as soon as we realized the unfinished work on Wed Dec 27th. We received no response and contacted again on Thurs Dec 28th. Over the next several days we were told that he would be coming out to repair and finish the job. We were told he would be showing up on Wed Jan 3rd or 4th. He still did not show and told us he would be coming Fri Jan 5th to start and finish on Sun Jan 7th. He did not show up on Fri the 5th. We've made several attempts of contact for a partial refund as he did not uphold his part of the contract and he has not responded.Business response
01/30/2024
[BBB Transcription via Phone]
Repairs have been made.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.