Business ProfileforMister Roofer

On or around November 2021 the contractor, under *** ******, replaced the roof on the residence. The warranty for the work was stated to be 2 years, thus ending on Nov. 2023. On or around August 15, 2022 the company was contacted with complaint of 2 leaks. The company continuously stated they would send someone out to look at the issue and never showed up when requested or returned phone calls until numerous attempts were made. Finally, they responded and sent someone, Shane, to look at the roof. I then spoke with Jon R******* who related he would repair the roof, relating that step flashing had not been installed and he would do so free of charge. Workers arrived and apparently corrected the flashing issue; however, one of the leaks remained which damaged plaster in a room of the home. The contractor finally sent someone to look at the roof prior to Thanksgiving and was informed of an exhaust fan issue on the roof as well. It was promised that these issues would be taken care of; however, no one showed up when they had planned to do so (Nov. 23, 2022). A week before Christmas, I contacted the contractor and was told that they "do not do barrel dormers." As the issue was causing severe leaking in a room of the home I had to hire another contractor to fix the leak. In the process, it was discovered that no valley protection or underlayment was used, and the synthetic felt underlayment did not extend into the valley, easily allowing water to come up and over the small 2" metal from the dormer. There was also damaged wood that should have been replaced when the roof replacement was done per building code. This has led to concern that the other dormers were also inappropriately done. So, one week before Christmas, I had to spend $1,200.00 to correct an issue that was improperly done by this contractor, should have been done, and was told would be done since August 2022. And, am concerned that I will have to spend more to correct their work on the other dormers.