Business ProfileforSchwartz Driving School

I made a complaint against this same business recently. This business is almost IMPOSSIBLE to reach - only after numerous emails are sent and sometimes if able voicemails are left on their phone system (mailbox always seems FULL and can't even leave a message). I will maybe get an email and a rare phone call. This company NO CALL NO SHOWed on us for a scheduled driving appt. I called the numerous times and sent several emails regarding driving time scheduled - heard nothing - we went as scheduled and no one was there and no one showed up. The next day - Donna Reyes(sp?) called and stated she was operations manager and then blamed the driving instructor Teanna Hayes for not calling us to let us know about CX appt on us. Then Donna stated she had worked from home on the date of our CX appt - so I am wondering why she could not answer an email or make a phone call to let me know what was going on?? ( I have worked from home for years and have always had access to emails and voicemails - so where is your accountable as the operations manager??) Teanna Hayes - the driving instructor called me later that day - and blamed the office (Donna) for not giving her the correct contact information - then Teanna went on to say this company is a mess and that she had been shorted on her last pay check and it was Donna's fault but stated that Donna blamed her for her check being short. This company seems to be a joke. I am not sure they have actual full time employees - this company doesn't seem to operate effectively or efficiently. In review of the BBB page I see many complaints - I wish I had read before paying over $550 to a company that has ZERO customer service. I am now being CX again for my son's make-up appt from last week when the NO CALLED NO SHOWED his appt. They scheduled his make up appt for WEDS FEB 1st at 330pm. Now they are saying they are CX that appt and he will have to do his appt DURING SCHOOL HOURS or late in the evening (until after 9pm during the school week.