Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our 2021 Palisade for it's normal oil change (it was a late oil change, but no warning signs to indicate that it was low having engine issues) I got a call about an hour later that I need a whole new engine. Hyundai will not cover it due to being over 60k warranty for 2nd owner. However, Hyundai requested that they break down the engine and I had to pay for that. They would not cover the engine so I went to pick up my car. My car wouldn't start at first...then I tried again and it was rough but it started. I put it in reverse and it started shaking and making crazy noises and black smoke coming out of the exhaust. Terrifying. And absolutely not how I brought my car into the shop. There is video on my phone of my car running perfectly fine into the shop while my daughter was making a video while we were driving there. They should have video of my car driving in perfectly fine. I deserve to have my car in the SAME working order as I brought it after refusing your services. One more time - I drove my car just fine to the dealership with zero warning lights on, and they thought they could get by telling me I needed an engine. Whatever they did, they messed up my engine and NOW it needs a new engine. All for an oil change appointment....I can't believe how wild their claims are when there is VIDEO PROOF of my perfectly driving car coming into their shop.

  

  Business Response

  Date: 03/17/2025

  Subject: RE: You have a New Message from BBB Serving Dayton and Miami Valley, Consumer Complaint #********
  
  She made the appointment for an engine noise. She referred to it as a go cart sounding noise. She NEVER requested an oil change. Before any of this was submitted to Hyundai, the advisor explained in detail what was wrong with the engine and how the submission process to Hyundai is handled. On the attached documents, advisor verified approval for engine tear down and submission. All was approved. She was very aware the entire time her vehicle was here. The complaint that she signed clearly states what she brought it in for. We did not cannot change that. There was no misrepresentation. Once Hyundai declined the Goodwill PA submission she was immediately informed. The advisor even asked if there was any way to provide a record of an oil change between last visit and now with the intention on resubmitting. The customers story then changed to “her husband had changed the oil at home but had no record or receipt”.
  
  As seen in text communication the customer asked if there was oil put in the engine. Advisor told her no, offered to and customer said “no worries”. Oil was not put in engine. Customer was aware when picking up that there was no oil added and drove it off anyway. To clarify, there was no oil on dipstick upon arrival the same as when it left. The vehicle left the way it came in with an engine knock due to no oil. At some point the engine will not last with no oil. This is noted on the Ro that again, she signed. I have provided documents. This engine failure is a direct result of driving it without or very little oil. The “oil change” she keeps referring to was never even mentioned until after the vehicle was picked up. This was not brought in for an oil change. We provided her with an estimate. I am adding more info from the PA request. See attached.
  
  ***** ******
  Fixed Operations Coach
  Jeff Wyler Springfield Automall
  CDJR/Kia/Hyundai/Chevrolet/Toyota
  ************
  

  Customer Answer

  Date: 03/18/2025

  
  Complaint: ********
  
  I am rejecting this response because: 

  I am extremely disappointed in the dealership’s response, as it contains blatant lies and a clear attempt to shift blame for what happened to my vehicle under their care.

  1. My Car Was Running When I Brought It In – It Is Now Inoperable After Their Inspection
  When I arrived at the dealership, my car was fully drivable, I have video to prove it and I'm positive they do as well, because they have a camera and monitor in their garage. the go-cart noise I was hearing sounded like high vibration sound which had never once given me a low oil warning, check engine light, or any indicator of catastrophic engine failure.

  I left my car in their care, and now, after their inspection, my car is no longer drivable. YES I told them to inspect the engine, because when he asked about any concerns - I told him my concerns. He said "want us to check that out for you? That's xx.xx dollars" yeah of course I want you to check that out.

  Regardless of why I came in - my car was nowhere near the same when it came out. If my car was allegedly “bone dry” on oil when it arrived, how was I able to drive it to them in the first place with zero warning lights and limited concern?

  It is not a coincidence that my engine “suddenly” failed only after the dealership’s inspection—this STILL requires further explanation.

  2. I Never Claimed to Have Changed My Oil at Home – That Is a Fabrication
  I never once stated that I changed my oil at home. This is a completely false statement made by the dealership.
  I have always had my oil changes done at this dealership. The fact that they are outright inventing statements that I never made should be seriously scrutinized.
  

  3. I did not drive my car off the lot. Another fabrication out of nowhere which deepens my frustration and suspicion of this dealership. After a couple weeks, Hyundai told me to deal with the dealership through AutoLine, at that point I decided to go get my car. I went to the lot to drive my car off, assuming 'since I drove it here just fine, I'll drive it out' I started my car and it was clear my car could no longer be driven - black smoke (that's new) loud banging noise (that's new) and a deep vibration (again...new) My car was on the lot until February 28th where I had to have it towed to my house. I'm sure they can pull video - otherwise I can provide the towing receipt. We brought oil as told to do, since they could not perform the oil change. I even sent a text afterwards asking if they had a tow service because there's no way I can drive my car (text attached) They need to be held accountable for LYING TO BENEFIT THEMSELVES.

  They've been able to lie their way through every process which causes the issue to be thrown out due to not being able to agree. My story has never once changed. Never. They feel I didn't schedule an oil change, that's fine. We won't agree on that, unfortunately. But I drove my car around just fine, drove it right into the dealership and my car was never the same since and is now undriveable. That is the bottom line. This process will likely fail anyways because we cannot find common ground on why my car drove right in but had to be towed out.

  I have attached complaints from this dealership from google reviews over the past year. Somebody needs to hold them accountable. 

  Unfortunately, this will likely have to go the legal route, because that is the only way a corporation is forced to show up and answer the questions.

  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:01/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fiancé and I were contacted by Jeff Wyler Springfield about buying his car back. We made an appointment for 12/14/24, clearly stating we were only interested in hearing the buyback offer and would consider a new car only if we could get lower payments/interest. We emphasized that we did not want our credit checked. Salesperson ****** assured us it would be a “soft pull.” He provided the buyback offer and showed us a car. After a test drive, we asked for the car’s hypothetical cost. We then saw 4 hard inquiries on our credit, even though we had not agreed to this. He showed us a cost of over $1,000/month, far beyond our budget. We expressed frustration regarding the inquiries and he suggested a Kia Forte. We wanted to know the cost first but he insisted on a test drive. Afterward, he presented a blank purchase agreement for us to sign in order to see the hypothetical cost. We refused. 3 more hard inquiries appeared. A finance employee downplayed our concerns, comparing the situation to not reading fine print when opening a Netflix account. We then learned my fiancé has a nontransferable driver’s license. This should have been addressed at the start, preventing them from showing us cars and running credit. The only reconciliation offered was lunch via DoorDash. On 12/16/24, Sales Manager Scott Semler apologized, saying ****** was new. Semler later said they couldn’t remove the inquiries and gave us a number to dispute them. After contacting the bureaus, we were told Jeff Wyler should handle the removal. After multiple voicemails and no responses, I went in again on 1/7/25. Manager AJ Castle called to say they had filed the dispute to remove the inquiries. As of 1/14/25, no updates have been received, and the bureaus confirmed no open disputes. This highlights our frustrating experience with Jeff Wyler Springfield, where we were misled, our credit wrongfully impacted without consent, and despite voicing concerns, they’ve provided little help in resolving the issue.

  

  Business Response

  Date: 01/15/2025

  We do have a signed credit application from both customers.  We are working on getting the inquiries removed.  It is a process that takes some time.  We have been in contact multiple times in working on getting them removed.  

  Customer Answer

  Date: 01/19/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  
  All contact regarding these hard inquiries and the mishandling of this situation were initiated by myself, including a multitude of attempts to contact management and higher ups to no avail. It should never take this much effort on my end to reach a form of resolution with this dealership, especially when it is due to their misleading of us and lack of communication. The signed document Jeff Wyler is referring to is in regards to allowing Jeff Wyler to run their “soft pull”, it was never agreed upon for them to send our credit to lenders as we never wished to pursue either of the vehicles shown to us on 12/14/24.

  I’ll consider removing this if and when the dealership resolves this issue and removes these hard inquiries. I would also like the dealership to communicate with me as to where they are in the process of these removals, as the credit bureaus have reported to us they do not have any open disputes or contact from the dealership. 
  

  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 01/22/2025

  I received notification on the removal of the credit pulls on both ******** and ******. They have been suppressed and both applicants have been notified.  See text below.  
  
  I received your request to remove the inquiry from ******** *******’s Equifax and TransUnion credit report due to the inquiry being run in error. Equifax and TransUnion has suppressed this inquiry and I have notified the applicant regarding the inquiry removal...

  
  I received your request to remove the inquiry from ****** Michel’s Equifax and Transunion credit report due to the inquiry being run in error. Equifax and Transunion has suppressed this inquiry and I have notified the applicant regarding the inquiry removal.

  Thank you for your continued cooperation.
  
  ***** *******
  Consumer Relations Specialist
  
  

  Customer Answer

  Date: 01/22/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  ***** ******* is the Consumer Relations Specialist with 700Credit. The only hard inquiries that 700Credit can dispute are the Jeff Wyler inquiries that I previously stated were suppressed or deleted in my last correspondence. 700Credit cannot dispute the hard inquiries from any of the outside lenders that Jeff Wyler sent our credit and information to without our consent for cars we never agreed to pursue the purchase of. The other 7 inquiries that I am requesting be removed from each of our credit reports are from Consumer Portfolio Services, Wright Patt, Dayton Air Credit Union, Ally Financial, and Global Lending Services. I was informed by Transunion that Jeff Wyler can contact each of the above lenders to inform them that we did not authorize the credit pulls and request that they be removed from our credit reports. Please provide updates as to the status of getting these other 7 hard inquiries removed from each of our credit reports.
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 02/12/2025

  We are working with the banks individually to see about removing the pulls.  We have gotten the Equifax and Transunion pulls removed.  
  

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was delivered to Jeff Wyler by a tow truck on 4/29/2023 after being in a hit skip motor vehicle accident on that date. My vehicle is now still sitting in the lot at Jeff Wyler in pieces and has not been completed. The insurance company, Allstate has told us that there are parts that were replaced without the approval and no pictures were taken. Jeff Wyler advises that they are waiting on Allstate. They two companies continue to tell us they cannot do anything. We have seen no progress on the vehicle in over a month. We are still paying the lease payment without a vehicle. When we call to get updates from Jeff Wyler, the body shop manager cannot give any updates and will not call back as he says he will. It has been over two months without our vehicle.

  

  Business Response

  Date: 07/05/2024

  We are actively working with Allstate to resolve this issue.  An adjuster is scheduled to be out next week to look into the claim.

  Customer Answer

  Date: 08/01/2024

  The issue has not been resolved.  We still do not have our car back.  We drove through their lot yesterday and our vehicle is still in pieces in the lot and doesn’t look like it has been touched in months.  They have contacted us and told us they are waiting on two parts that have not come in, however, they have not done any additional work to the vehicle. 

  
  

  Thank you,

  
  

  ****** *******

  

  Business Response

  Date: 08/05/2024

  Body shop and Allstate have been working details on this vehicle out.  Vehicle is now waiting on moldings and a door which are on back order.  Vehicle will be finished soon as the parts arrive.

• Initial Complaint

  Date:04/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased 2 vehicles march 1 a 2021 jeep wrangler march 2 a 2018 dodge ram the purchase price for jeep was 27,031.80 and for dodge 23,049.39 the credit union they used ge says we owe 37,208.44 on jeep and 34,407.12 on truck the dealership did not ask for proff of income what so ever on both loans they LIED about our income said we made over 10,000 dollars a month when the truth is we are both on ssi i get 1072 dollars a month and he gets1,496 a month they lied so now were trying to figure out what to do due to the extremely high payments we cant make im at a loss of what to do here im hoping someone can help us please hes a veterin and im disabled we need HELP PLEASE PLEASE Thank You and GOD BLESS

  

  Business Response

  Date: 04/17/2024

  The customers provided us their income on the credit applications we collected and is signed by them.  The Customers were fully discolsed monthly investment options on both vehicles and we have several signed documents on this as well.  

  Thanks 

  ***** ******

  Customer Answer

  Date: 04/17/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ***** they only have the paperwork they hurried up and made I sign they do not have physical proof of income from us nothing no check stubs or ssi award letters nothing they made up our income 

  

  Business Response

  Date: 04/17/2024

  Both provided us with their income amounts.  The bank did not require proof of income therefore we do not collect any documentation for income.  Both customer's have signed credit apps stating what they told us they made monthly.  They were not rushed to sign any papers.  

  Customer Answer

  Date: 04/18/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ***** lies lies lies FRAUD FRAUD will continue to sue the business till it’s resolved with PROOF 

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used Toyota Rav 4 from Jeff Wyler on January 10th 2024. I provided them the check from my bank and took time out of my day (from work) to get the deal done and all of the paper work signed. They provided me with a temporary 45 day tag and I was on my way. After about 40 days I was notified that there was a document missing that was holding up the title. My bank was calling to obtain the title and I was calling to obtain the title as my 45 day tag will be expiring on 2/24/2024 and I have no title to obtain license plates. I was informed that my grandmother who turned in the lease of the car needed to sign an odometer statement (which was signed when she dropped off the car) but for some reason this was not on file. I called a few weeks ago inquiring about the title as did my bank and the missing document was not mentioned on any of the calls. This issue was not brought up until 2/20/2024. If the title isn't received by Saturday 2/24/2024 I will need to get an extension and would like for the business to reimburse me for the cost of this temporary tag extension as this was not something that was a cause of something that I did.

  

  Business Response

  Date: 03/08/2024

  *** ***** and I have been in communication about the ongoing issue with his title. The vehicle he purchased was a vehicle that was returned to us off of lease, we purchased it for dealer inventory and sold it to *** ***** just a few days later. There were some issues locating the signed odometer statement from the original owner. TFS would not release the title to us to transfer to *** *****. We have obtained everything we need and are working with TFS to obtain the title. I expect it to be handled within the next few days, if it has not already. I have provided *** ***** with a tag for the vehicle so that he is not driving on expired tags at this time. 

  Customer Answer

  Date: 03/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was damaged as a result of an issue at Soin Medical Center. They have reconciled this issue with me and agreed to reimburse for the cost to repair. At the time of my service 9/5/2023 I was told they would ensure all parts were assessed and repaired so that I could have this submitted to Soin for payment. They stated they could send that to Soin and later failed to do so. They kept the car longer than their 3 day quoted time and then once I was there to pick up demanded payment from me statying they were emailing Soin but that they didn't do that. I was flustered at best and just paid the invoice to get reimbursed by Soin later. Thinking the ordeal would be over. I later noticed that there was still damage to my wheel well that they did not repair or assess. They did a terrible job on the repair and assessment and now I'm not able to ammend and recoup that money as Soin was under the impression that this was a closed issue. It is the failure of the Jeff Wyler Collision center that this wasn't included and I think they should fix the damage free of cost to me especially since I no longer have the rental car and cannot add additional costs for Soin. It would have been able to be added if they had done their due diligence.

  

  Business Response

  Date: 10/17/2023

  We have spoke to **** ******** and have agreed to take car of repairing her vehicle. **** ******** should have reached out to the BBB and let them know that as well. 

  Customer Answer

  Date: 10/17/2023

  
  Complaint: ********
  
  I am rejecting this response because: I explained on the phone that I am uncomfortable resolving the complaint until the promised resolution is carried out. That work and payment is not taking place until 10/17. Once that is complete as agreed I will agree to close the complaint. 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Jeff Wyler in April of this year. #1 I have received multiple loan denials stating that they would have approved me for a certain amount, enough for my vehicle, but the dealership had requested astronomical amount requests for which I was denied. Relatively adding unnecessary dings to my credit report. #2 I reported issues with the vehicle right away after noticing. I have had it in to be serviced several times. They talked me into an extensive extended warranty and still asking me to pay for services. The main concern is the car jerks when accelerating and the oil light flickers. Their solution was an oil change, which I was told was done before purchase. I still had 2,000+ miles before service, but they did it anyway and charged me. I was told if the oil light came on again to return to the dealership so they could see what was causing it. It did happen again, flickering, no oil and what oil there was is black again. However, they changed the oil AGAIN, by mistake they claimed and I was told again to bring it in to be serviced if the issue persisted. Well it's persisting because the issue keeps getting blown off and not addressed. I was told by 3 other mechanics that it's most likely the pressure switch or oil pump going out and the more it's driven and not addressed it's doing irreplaceable engine damage. I can barely drive this vehicle from point A to point B comfortably. As well as black fumes coming from the exhaust when you start the vehicle up. Brakes skeetching very loudly. All of this was reported since day One and they won't address the issue. I'm paying for a car and warranty I can not happily enjoy.

  

  Business Response

  Date: 10/04/2023

  ********,

  Good afternoon, I hope you are having a great day.  Regarding complaint ID ********* ****** *****. We are not denying that there is an issue with the vehicle in reference. What we have been trying to understand is what is wrong with the vehicle.  In a situation where the vehicle seems to be burning through oil, we have to run an oil consumption test, this test requires the oil to be changed and then the vehicle needs to be drove for no more than 1000 miles and then brought back to the dealership for next steps in the test. This is what has been attempted with each of the oil changes that ****** ***** is referencing, however she has not then brought the vehicle back to us without going well over the 1000 miles, which is requiring us to start the test over.  Our service manager spoke to ****** ***** yesterday and explained this to her.  We have an appointment scheduled for ****** ***** next week for her to bring the vehicle back in so that we can check her mileage from the previous oil change, if she is within the 1000 then we should be able to proceed with diagnosing the problem, if she has gone over then we will have to start over.  We can not begin to understand what is going on with a vehicle until we are able to diagnose the issue. In the case of oil consumption issues the diagnosis can take weeks if not months depending on how much the vehicle is drove.  We need the cooperation of ****** ***** to bring the vehicle back within the mileage requirements to be able to offer her a solution. If we can not get that from her then there is nothing that we can do to help her.

   

  **** *******

  General Sales Coach

  Jeff Wyler Springfield Toyota

  Office: ************

  Text: ************

  Customer Answer

  Date: 11/01/2023

  Thank you, because I've had my vehicle in for 3 oil changes and they continue to tell me the exact same thing, drive it another 1,000 miles and come back. The service manager told me the last time I was in that he could tell it was in engine failure. He said, keep driving it until it locks up on me. (That just sounds crazy). He also stated that the next time I bring it in that they would seal it, where ever it's leaking into the engine. That sounds crazy as well because the engine is already damaged.) That's not resolving the issue, it's just leaving me with a still damaged vehicle. Now for the past two weeks the dash is having electrical issues. I took the car in Fri to see about trading it in, them buying it back or to come up with some solution. I was told it's 15,000 negative equity and I'd have to give them 7,000-10,000 to start that process.

  

  Business Response

  Date: 11/02/2023

  The process for attempting to help *** ***** is ongoing. The attached documents will show that on 10/10/2023, just a few days after we originally responded to this complaint stating that we are trying to diagnose the issue and explained the process, we had been able to get in touch with *** ***** and get her vehicle back into our shop. At that appointment the oil consumption test did show that the oil was low 2 QTS over a 923-mile span. We topped the oil off and explained to *** ***** that she will need to return before the odometer reads 72,806 miles for the 2nd stage of the test. Where she is at right now with the mileage of the vehicle is unknown to us, she has a choice to bring her car back in or not, however if she does not bring it back in at the appropriate time then the entire test has to be restarted. We have never advised *** *****, or any client for that matter, to "just keep driving it until it locks up on" them, I agree with her, that is crazy. It appears to me that the sales department did make her an offer to trade the vehicle in, and we would be willing to help out in that area as well and we could offer *** ***** another $500 towards the trade in value of the vehicle if she would like to continue to explore that route.  We would absolutely like to offer *** ***** some assistance, as best as we can, with getting her vehicle fixed, unfortunately due to the nature of the issue it is going to take some time to diagnose the issue before we can make an offer of assistance.  To properly diagnose the issue, it does require *** ***** cooperating with us and bringing the vehicle back within the required tolerance thresholds that the oil consumption test requires, we cannot control whether she will do that or not. We have also found it very difficult to get in touch with *** ***** at her number on file, when we call that number from the dealership it tells us the call cannot be completed as dialed, but this is the number that we seem to receive communication from when *** ***** does decide to get in touch with the dealership, I'm not sure if she has us blocked for incoming communication. The service manager had to reach out from his personal cell phone last time to get in touch with *** *****, our company does encourage our employees to use company phone numbers for client communication so it would be nice if we had a better method of communicating with *** *****. 

  Customer Answer

  Date: 11/05/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have cooperated and had the vehicle in 3 times for the oil consumption test. However, the service department did not read or follow instructions and kept doing a complete oil change - one at my expense!  Why the department is unable to reach me is absurd. I have received calls from Jeff Wyler, service and sales departments. Perhaps someone is mixing up the numbers, there are a lot of 2's. But to be accused of blocking the dealership number is ridiculous, for what purpose? And is the employee in reference that used their personal number to contact me the same one that continued after business hours messaging and trying to ask personal questions? And I quote: *****: I am assuming the car is in engine failure. I am currently working with several cars of the same make and model with the same issue. This is all too common with the Optima. Me: So what am I supposed to do in the meantime while you're doing this exploratory diagnosis, just keep driving it until it locks up on me? *****: Unfortunately, yes. Now you want to be untruthful on top of giving me the run around? I Always cover my rear when it comes to serious situations, that way nobody can dispute what they've done or said. The bottom line is, the engine needs replaced ASAP, I need to be put in a different vehicle or I need compensated and the loan revoked and I'll go somewhere else where you don't have to go through this drama. This car stalls out, so what's going to happen when I pull out at an intersection, it stalls and I get hit? It's nearly happened several times. And yes the sales department offered me a brand new car if I put down an additional 7,000-10,000. That's nuts! You already have me in a 20,000+ loan. Why should I have to pay anything more to correct the dealerships problem. The attached vehicle history shows the car was not even serviced, as required, before I purchased it. It also shows at least 3 owners. I was told I was the second owner. Just more deception!
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 11/14/2023

  Client has been advised that she needs to get the vehicle towed here to the dealership. Until this happens there is nothing further that we can do or offer. 

  Customer Answer

  Date: 11/14/2023

  
  Complaint: ********
  
  I am rejecting this response because: this is not even a response to the previous conversation. It is simply a statement to now the most recent development with this vehicle. On Monday (Nov 13th), as I tried to leave work, my vehicle started shaking uncontrollably and would not accelerate. Upon trying to put the car in reverse, the attached notice came upon my screen. I left the car at my job and had it towed to Jeff Wyler today (Nov 14th). I called and explained the situation to be told by Hannah to bring it in Fri. Then I asked her last name and oh it was Hannah, the previous owner. Why Fri ? An entire week out? Then after the car got to the shop I was told the code says it was misfiring. Now they want $170 just to diagnose what the issue May or May Not be. I was also told they'll get to it in about 3 days. What??? I then asked for a courtesy car in the meantime so I am able to actually get to work and maybe not lose my job. But of course, being a car lot they have no cars available and are unable to help there. I am once again paying for a car that should not have even been on the lot, no inspection previous to sale etc.....They need to own up, take accountability and make this right!
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 11/15/2023

  Now today 11/15, they are telling me there is no engine failure. It just needs a tune up and decarbed @ $1142. This car needed a decarb when the previous owner had it according to the service report, but was not completed. It was not serviced prior to being resold to me, so I cannot understand why this is my issue to fix. Furthermore, I checked the oil prior to being towed and it's low again and black. This is not normal and all needs to be addressed and not at my expense. I need a reliable vehicle and not continue to be paying for something I can't even drive or have to keep putting money into when it should have been serviced and drivable from day one. 

  Customer Answer

  Date: 11/17/2023

  I have reached out to another Auth. Kia dealership and explained the entire issues I've experienced with this vehicle from day one right down to the most recent issue that occured Monday, the code that was read, the diagnostic etc... They are stating that there's no way possible a simple tune up is the solution. So I went to have it towed to them today and was not able. I was told I had to pay $206 for the diagnostic test (invoice attached). But I was originally quoted $170 Total for the service (also attached). And I still have not received an answer to whether the oil consumption was checked upon my vehicle arriving which I've asked several times with no response. I know what the situation was with the oil when it was towed in. So I don't understand why it's a secret they won't admit to. With that, there's more to it than a simple tune up.

  Customer Answer

  Date: 11/23/2023

  Update: obviously there has been no response from the other party. After 2 attempted tows and 2 contradicting billing statement amounts for a service that I Did Not authorize, I went on and paid it just to be able to get my vehicle off of their lot . At the other service center, my car was able to be driven home after only two hours. Although he stated by the looks of it an oil consumption test had never even been started or performed by Jeff Wyler. They were simply just topping the oil off. He started the spark plugs were so corroded and appears not to have been replaced for years. He also stated that with all of the issues, they will most likely continue and I will keep having to put money into it over and over to just temporarily fix the inevitable problem with the oil and engine failure. This vehicle is damaged and defective. I want reimbursed for the amount I've unnecessarily put in already (approx. $2250) and this vehicle replaced with something comparable. The evening after repairs were done, I received an email from Carfax stating the work that was done. As stated by the other service center, he could not find accurate service reports or any Carfax updates from Jeff Wyler. Meaning, they are not documenting all work or services done. Furthermore Kia will not replace the engine when the time comes because of lack of notations. 

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5.29.23, I purchased a charcoal 2018 Chrysler 300 w/about 106,000 miles on it. I put $3000 down. We financed over $17,000. It had a shake in the front end, and they agreed to work on it in their service department. They promised to deliver it on Thursday. On 6.1.23, the GM said he would rewind the deal, and refund the $3000. However, they charged another $3000. Then I was told I could drive up to the dealership to pick up a check, but just before we arrived, they contacted us to say we would have to wait for it to go through the bank. We did receive the refund. On July 15, our credit report said there was an open loan. On July 16, **** contacted us to say we were 15 days late on our payment. I talked to **** who said they had no record of the loan cancellation, and our first payment was due 7.1.23. **** said the dealership needed to send the cancellation papers to them. I called the dealership multiple times. On 7.17.23, the dealership called to say **** missed the memo, and they would pay it off, and update me. This morning I received an email this morning that she put the check in the payroll bin on Monday, but the app number did not work, so they needed the account number. I called ****, got the account number, and emailed the dealership back with the number. I have not heard back from them.

  

  Business Response

  Date: 07/19/2023

  The issue has been resolved.  **** canceled the loan and customer has been refunded.  We have contacted the customer and he is aware everything is handled.  

  Customer Answer

  Date: 07/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 07/20/2023

  This issue was not resolved fully as the dealership had responded. They stated in this response that the loan was canceled through ****. I have emails stating the loan would be “paid off”. They paid the $17,104 that was the amount shown as being owed on the vehicle that we never took delivery on and we’re told the paperwork would all be “undone and like it never happened” however there is still a balance of $336.73 on the loan, and this has been verified with ****. I have made multiple attempts to contact the dealer and their corporate office to resolve this issue and had no response.

  
  

  

  Business Response

  Date: 07/31/2023

  We cut a check for the additional funds owed to ****.  Should be paid in full now.  

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24th-2023. We purchased a Dodge Challenger (2022 model.) Paid 20K down and financed balance through Chase bank.Approximately 59K. I have the car and dealer has my money. I have a car I can't drive or license. Dealership is sitting on the title for some reason. Dealership will not return any phone calls. Bank wants the title. This is Unacceptable and Illegal. Any help would be appreciated. Dealership in Springfield Ohio. I live 3 hours from there. Thank You.

  

  Business Response

  Date: 08/09/2023

  All title documents were sent to the state of Pennsylvania on 7/13.  They should have everything they need to complete tags.  We have tried to contact customer several times and have not been able to get in touch with them.  

   

   

  Customer Answer

  Date: 08/11/2023

  
  Complaint: ********
  
  I am rejecting this response because: Took me 55 days to get registration card.  Temporary expired and I had no license to drive it and no registration to get inspection sticker.  Why was my paperwork sent to Pennsylvania, I live in WV. Tax rate according to WVDM is 6percent. Dealership charged 6.75 percent./title fee charge was $20.00/registration fee was $25.00.  dealership overcharged on all 3 of these. I will settle for overpayment fees  and the days it was sitting in garage at $50.00each day.
  
  Sincerely,
  
  ***** Or **** *******

  

  Business Response

  Date: 10/04/2023

  ********,

  Regarding complaint ID ********, ***** or **** *******.  The paperwork was never sent to PA that was a typo in the last response. We use a third party titling system for out of state deals so that we can guarantee that all federal, state and local taxes as well as state and local titling and registration fees are all accounted for and handled correctly for our clients.  As previously stated we mailed all required documents for WV titling to the state of WV on 7/13, any delay from that point would have been at the hands of the WV titling department.  We do agree that we over charged for taxes and fees.  The total charged was $3,935.26, that included the sales tax, our titling system fees, and registration fees.  We collected a total of $4,222.98 for sales tax and registration fees.  That’s a difference of $287.72.  We refunded the client an additional $100.00 for a total of $387.72 on check # ******* dated 8/30/2023 for their inconvenience.

   

  **** *******

  General Sales Coach

  Jeff Wyler Springfield Toyota

  Office: ************

  Text: ************

  Customer Answer

  Date: 10/04/2023

  
  Complaint: ********
  
  I am rejecting this response because:. This car was purchased in May 2023.  I had this car I couldn't drive for for 10 days due to dealers mistake.  Temporary tag expired and car set in garage. WV also requires inspection stickers which I also could not get. I feel dealer should pay for the inconvenience for 10 days and insurance reimbursement .  $50.00X 10 days for a total of $500.00.   ***** *******///October 04-2023 @8:37P.M.   Thank-You
  
  Sincerely,
  
  ***** Or **** *******

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to tow my 2019 jeep cherokee to the dealer on May 11, 2022 due to mechanical problems. They have had my vehicle for now for over three months and have done nothing but throw parts at it. Today received a call stating that the computer will be in on Friday (it's the third item they are guessing at replacing). Currently they say I owe over 3400 in replacement of non needed parts. Why do I have to pay for parts that did nothing to fix my vehicle? To me, it looks like they are just cheating their customers to get more money from them. They don't even know if the computer will fix the issue. Also, I have an extended warranty but they never filed the paperwork for repairs, why use a dealership that sells extended warranty but won't properly use them when there is an issue.

  

  Business Response

  Date: 09/07/2022

  BBB reached out to the business and they indicated that a service manager will be reaching out to resolve the issues.

  Customer Answer

  Date: 09/15/2022

  
  Complaint: ********
  
  I am rejecting this response because:  Yes, the service manager did call, but none of the issues have been addressed/corrected.  The service department still has my vehicle, still does not know what is going on with it, stated that a Chrysler Field Engineer will be coming there to assist but they are still only emailing back a forth. 

  My vehicle has been sitting there now for over 4 months, leaving a vehicle sitting for extended period of time will cause further issues that will be my problem to correct, but due to their inability to accurately troubleshoot and repair it.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 10/05/2022

  Mr ****** was contacted yesterday. We are still awaiting arrival of the part. Date has changed from Oct 4th to Oct 12th on ETA.