ComplaintsforJeff Wyler Springfield Auto Mall

• Initial Complaint

  04/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  i purchased 2 vehicles march 1 a 2021 jeep wrangler march 2 a 2018 dodge ram the purchase price for jeep was 27,031.80 and for dodge 23,049.39 the credit union they used ge says we owe 37,208.44 on jeep and 34,407.12 on truck the dealership did not ask for proff of income what so ever on both loans they LIED about our income said we made over 10,000 dollars a month when the truth is we are both on ssi i get 1072 dollars a month and he gets1,496 a month they lied so now were trying to figure out what to do due to the extremely high payments we cant make im at a loss of what to do here im hoping someone can help us please hes a veterin and im disabled we need HELP PLEASE PLEASE Thank You and GOD BLESS

  

  Business response

  04/17/2024

  The customers provided us their income on the credit applications we collected and is signed by them.  The Customers were fully discolsed monthly investment options on both vehicles and we have several signed documents on this as well.  

  Thanks 

  ***** ******

  Customer response

  04/17/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ***** they only have the paperwork they hurried up and made I sign they do not have physical proof of income from us nothing no check stubs or ssi award letters nothing they made up our income 

  

  Business response

  04/17/2024

  Both provided us with their income amounts.  The bank did not require proof of income therefore we do not collect any documentation for income.  Both customer's have signed credit apps stating what they told us they made monthly.  They were not rushed to sign any papers.  

  Customer response

  04/18/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ***** lies lies lies FRAUD FRAUD will continue to sue the business till it’s resolved with PROOF 

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a used Toyota Rav 4 from Jeff Wyler on January 10th 2024. I provided them the check from my bank and took time out of my day (from work) to get the deal done and all of the paper work signed. They provided me with a temporary 45 day tag and I was on my way. After about 40 days I was notified that there was a document missing that was holding up the title. My bank was calling to obtain the title and I was calling to obtain the title as my 45 day tag will be expiring on 2/24/2024 and I have no title to obtain license plates. I was informed that my grandmother who turned in the lease of the car needed to sign an odometer statement (which was signed when she dropped off the car) but for some reason this was not on file. I called a few weeks ago inquiring about the title as did my bank and the missing document was not mentioned on any of the calls. This issue was not brought up until 2/20/2024. If the title isn't received by Saturday 2/24/2024 I will need to get an extension and would like for the business to reimburse me for the cost of this temporary tag extension as this was not something that was a cause of something that I did.

  

  Business response

  03/08/2024

  *** ***** and I have been in communication about the ongoing issue with his title. The vehicle he purchased was a vehicle that was returned to us off of lease, we purchased it for dealer inventory and sold it to *** ***** just a few days later. There were some issues locating the signed odometer statement from the original owner. TFS would not release the title to us to transfer to *** *****. We have obtained everything we need and are working with TFS to obtain the title. I expect it to be handled within the next few days, if it has not already. I have provided *** ***** with a tag for the vehicle so that he is not driving on expired tags at this time. 

  Customer response

  03/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was damaged as a result of an issue at Soin Medical Center. They have reconciled this issue with me and agreed to reimburse for the cost to repair. At the time of my service 9/5/2023 I was told they would ensure all parts were assessed and repaired so that I could have this submitted to Soin for payment. They stated they could send that to Soin and later failed to do so. They kept the car longer than their 3 day quoted time and then once I was there to pick up demanded payment from me statying they were emailing Soin but that they didn't do that. I was flustered at best and just paid the invoice to get reimbursed by Soin later. Thinking the ordeal would be over. I later noticed that there was still damage to my wheel well that they did not repair or assess. They did a terrible job on the repair and assessment and now I'm not able to ammend and recoup that money as Soin was under the impression that this was a closed issue. It is the failure of the Jeff Wyler Collision center that this wasn't included and I think they should fix the damage free of cost to me especially since I no longer have the rental car and cannot add additional costs for Soin. It would have been able to be added if they had done their due diligence.

  

  Business response

  10/17/2023

  We have spoke to **** ******** and have agreed to take car of repairing her vehicle. **** ******** should have reached out to the BBB and let them know that as well. 

  Customer response

  10/17/2023

  
  Complaint: ********
  
  I am rejecting this response because: I explained on the phone that I am uncomfortable resolving the complaint until the promised resolution is carried out. That work and payment is not taking place until 10/17. Once that is complete as agreed I will agree to close the complaint. 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  09/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Jeff Wyler in April of this year. #1 I have received multiple loan denials stating that they would have approved me for a certain amount, enough for my vehicle, but the dealership had requested astronomical amount requests for which I was denied. Relatively adding unnecessary dings to my credit report. #2 I reported issues with the vehicle right away after noticing. I have had it in to be serviced several times. They talked me into an extensive extended warranty and still asking me to pay for services. The main concern is the car jerks when accelerating and the oil light flickers. Their solution was an oil change, which I was told was done before purchase. I still had 2,000+ miles before service, but they did it anyway and charged me. I was told if the oil light came on again to return to the dealership so they could see what was causing it. It did happen again, flickering, no oil and what oil there was is black again. However, they changed the oil AGAIN, by mistake they claimed and I was told again to bring it in to be serviced if the issue persisted. Well it's persisting because the issue keeps getting blown off and not addressed. I was told by 3 other mechanics that it's most likely the pressure switch or oil pump going out and the more it's driven and not addressed it's doing irreplaceable engine damage. I can barely drive this vehicle from point A to point B comfortably. As well as black fumes coming from the exhaust when you start the vehicle up. Brakes skeetching very loudly. All of this was reported since day One and they won't address the issue. I'm paying for a car and warranty I can not happily enjoy.

  

  Business response

  10/04/2023

  ********,

  Good afternoon, I hope you are having a great day.  Regarding complaint ID ********* ****** *****. We are not denying that there is an issue with the vehicle in reference. What we have been trying to understand is what is wrong with the vehicle.  In a situation where the vehicle seems to be burning through oil, we have to run an oil consumption test, this test requires the oil to be changed and then the vehicle needs to be drove for no more than 1000 miles and then brought back to the dealership for next steps in the test. This is what has been attempted with each of the oil changes that ****** ***** is referencing, however she has not then brought the vehicle back to us without going well over the 1000 miles, which is requiring us to start the test over.  Our service manager spoke to ****** ***** yesterday and explained this to her.  We have an appointment scheduled for ****** ***** next week for her to bring the vehicle back in so that we can check her mileage from the previous oil change, if she is within the 1000 then we should be able to proceed with diagnosing the problem, if she has gone over then we will have to start over.  We can not begin to understand what is going on with a vehicle until we are able to diagnose the issue. In the case of oil consumption issues the diagnosis can take weeks if not months depending on how much the vehicle is drove.  We need the cooperation of ****** ***** to bring the vehicle back within the mileage requirements to be able to offer her a solution. If we can not get that from her then there is nothing that we can do to help her.

   

  **** *******

  General Sales Coach

  Jeff Wyler Springfield Toyota

  Office: ************

  Text: ************

  Customer response

  11/01/2023

  Thank you, because I've had my vehicle in for 3 oil changes and they continue to tell me the exact same thing, drive it another 1,000 miles and come back. The service manager told me the last time I was in that he could tell it was in engine failure. He said, keep driving it until it locks up on me. (That just sounds crazy). He also stated that the next time I bring it in that they would seal it, where ever it's leaking into the engine. That sounds crazy as well because the engine is already damaged.) That's not resolving the issue, it's just leaving me with a still damaged vehicle. Now for the past two weeks the dash is having electrical issues. I took the car in Fri to see about trading it in, them buying it back or to come up with some solution. I was told it's 15,000 negative equity and I'd have to give them 7,000-10,000 to start that process.

  

  Business response

  11/02/2023

  The process for attempting to help *** ***** is ongoing. The attached documents will show that on 10/10/2023, just a few days after we originally responded to this complaint stating that we are trying to diagnose the issue and explained the process, we had been able to get in touch with *** ***** and get her vehicle back into our shop. At that appointment the oil consumption test did show that the oil was low 2 QTS over a 923-mile span. We topped the oil off and explained to *** ***** that she will need to return before the odometer reads 72,806 miles for the 2nd stage of the test. Where she is at right now with the mileage of the vehicle is unknown to us, she has a choice to bring her car back in or not, however if she does not bring it back in at the appropriate time then the entire test has to be restarted. We have never advised *** *****, or any client for that matter, to "just keep driving it until it locks up on" them, I agree with her, that is crazy. It appears to me that the sales department did make her an offer to trade the vehicle in, and we would be willing to help out in that area as well and we could offer *** ***** another $500 towards the trade in value of the vehicle if she would like to continue to explore that route.  We would absolutely like to offer *** ***** some assistance, as best as we can, with getting her vehicle fixed, unfortunately due to the nature of the issue it is going to take some time to diagnose the issue before we can make an offer of assistance.  To properly diagnose the issue, it does require *** ***** cooperating with us and bringing the vehicle back within the required tolerance thresholds that the oil consumption test requires, we cannot control whether she will do that or not. We have also found it very difficult to get in touch with *** ***** at her number on file, when we call that number from the dealership it tells us the call cannot be completed as dialed, but this is the number that we seem to receive communication from when *** ***** does decide to get in touch with the dealership, I'm not sure if she has us blocked for incoming communication. The service manager had to reach out from his personal cell phone last time to get in touch with *** *****, our company does encourage our employees to use company phone numbers for client communication so it would be nice if we had a better method of communicating with *** *****. 

  Customer response

  11/05/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have cooperated and had the vehicle in 3 times for the oil consumption test. However, the service department did not read or follow instructions and kept doing a complete oil change - one at my expense!  Why the department is unable to reach me is absurd. I have received calls from Jeff Wyler, service and sales departments. Perhaps someone is mixing up the numbers, there are a lot of 2's. But to be accused of blocking the dealership number is ridiculous, for what purpose? And is the employee in reference that used their personal number to contact me the same one that continued after business hours messaging and trying to ask personal questions? And I quote: *****: I am assuming the car is in engine failure. I am currently working with several cars of the same make and model with the same issue. This is all too common with the Optima. Me: So what am I supposed to do in the meantime while you're doing this exploratory diagnosis, just keep driving it until it locks up on me? *****: Unfortunately, yes. Now you want to be untruthful on top of giving me the run around? I Always cover my rear when it comes to serious situations, that way nobody can dispute what they've done or said. The bottom line is, the engine needs replaced ASAP, I need to be put in a different vehicle or I need compensated and the loan revoked and I'll go somewhere else where you don't have to go through this drama. This car stalls out, so what's going to happen when I pull out at an intersection, it stalls and I get hit? It's nearly happened several times. And yes the sales department offered me a brand new car if I put down an additional 7,000-10,000. That's nuts! You already have me in a 20,000+ loan. Why should I have to pay anything more to correct the dealerships problem. The attached vehicle history shows the car was not even serviced, as required, before I purchased it. It also shows at least 3 owners. I was told I was the second owner. Just more deception!
  
  Sincerely,
  
  ****** *****

  

  Business response

  11/14/2023

  Client has been advised that she needs to get the vehicle towed here to the dealership. Until this happens there is nothing further that we can do or offer. 

  Customer response

  11/14/2023

  
  Complaint: ********
  
  I am rejecting this response because: this is not even a response to the previous conversation. It is simply a statement to now the most recent development with this vehicle. On Monday (Nov 13th), as I tried to leave work, my vehicle started shaking uncontrollably and would not accelerate. Upon trying to put the car in reverse, the attached notice came upon my screen. I left the car at my job and had it towed to Jeff Wyler today (Nov 14th). I called and explained the situation to be told by Hannah to bring it in Fri. Then I asked her last name and oh it was Hannah, the previous owner. Why Fri ? An entire week out? Then after the car got to the shop I was told the code says it was misfiring. Now they want $170 just to diagnose what the issue May or May Not be. I was also told they'll get to it in about 3 days. What??? I then asked for a courtesy car in the meantime so I am able to actually get to work and maybe not lose my job. But of course, being a car lot they have no cars available and are unable to help there. I am once again paying for a car that should not have even been on the lot, no inspection previous to sale etc.....They need to own up, take accountability and make this right!
  
  Sincerely,
  
  ****** *****

  Customer response

  11/15/2023

  Now today 11/15, they are telling me there is no engine failure. It just needs a tune up and decarbed @ $1142. This car needed a decarb when the previous owner had it according to the service report, but was not completed. It was not serviced prior to being resold to me, so I cannot understand why this is my issue to fix. Furthermore, I checked the oil prior to being towed and it's low again and black. This is not normal and all needs to be addressed and not at my expense. I need a reliable vehicle and not continue to be paying for something I can't even drive or have to keep putting money into when it should have been serviced and drivable from day one. 

  Customer response

  11/17/2023

  I have reached out to another Auth. Kia dealership and explained the entire issues I've experienced with this vehicle from day one right down to the most recent issue that occured Monday, the code that was read, the diagnostic etc... They are stating that there's no way possible a simple tune up is the solution. So I went to have it towed to them today and was not able. I was told I had to pay $206 for the diagnostic test (invoice attached). But I was originally quoted $170 Total for the service (also attached). And I still have not received an answer to whether the oil consumption was checked upon my vehicle arriving which I've asked several times with no response. I know what the situation was with the oil when it was towed in. So I don't understand why it's a secret they won't admit to. With that, there's more to it than a simple tune up.

  Customer response

  11/23/2023

  Update: obviously there has been no response from the other party. After 2 attempted tows and 2 contradicting billing statement amounts for a service that I Did Not authorize, I went on and paid it just to be able to get my vehicle off of their lot . At the other service center, my car was able to be driven home after only two hours. Although he stated by the looks of it an oil consumption test had never even been started or performed by Jeff Wyler. They were simply just topping the oil off. He started the spark plugs were so corroded and appears not to have been replaced for years. He also stated that with all of the issues, they will most likely continue and I will keep having to put money into it over and over to just temporarily fix the inevitable problem with the oil and engine failure. This vehicle is damaged and defective. I want reimbursed for the amount I've unnecessarily put in already (approx. $2250) and this vehicle replaced with something comparable. The evening after repairs were done, I received an email from Carfax stating the work that was done. As stated by the other service center, he could not find accurate service reports or any Carfax updates from Jeff Wyler. Meaning, they are not documenting all work or services done. Furthermore Kia will not replace the engine when the time comes because of lack of notations. 

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5.29.23, I purchased a charcoal 2018 Chrysler 300 w/about 106,000 miles on it. I put $3000 down. We financed over $17,000. It had a shake in the front end, and they agreed to work on it in their service department. They promised to deliver it on Thursday. On 6.1.23, the GM said he would rewind the deal, and refund the $3000. However, they charged another $3000. Then I was told I could drive up to the dealership to pick up a check, but just before we arrived, they contacted us to say we would have to wait for it to go through the bank. We did receive the refund. On July 15, our credit report said there was an open loan. On July 16, **** contacted us to say we were 15 days late on our payment. I talked to **** who said they had no record of the loan cancellation, and our first payment was due 7.1.23. **** said the dealership needed to send the cancellation papers to them. I called the dealership multiple times. On 7.17.23, the dealership called to say **** missed the memo, and they would pay it off, and update me. This morning I received an email this morning that she put the check in the payroll bin on Monday, but the app number did not work, so they needed the account number. I called ****, got the account number, and emailed the dealership back with the number. I have not heard back from them.

  

  Business response

  07/19/2023

  The issue has been resolved.  **** canceled the loan and customer has been refunded.  We have contacted the customer and he is aware everything is handled.  

  Customer response

  07/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

  Customer response

  07/20/2023

  This issue was not resolved fully as the dealership had responded. They stated in this response that the loan was canceled through ****. I have emails stating the loan would be “paid off”. They paid the $17,104 that was the amount shown as being owed on the vehicle that we never took delivery on and we’re told the paperwork would all be “undone and like it never happened” however there is still a balance of $336.73 on the loan, and this has been verified with ****. I have made multiple attempts to contact the dealer and their corporate office to resolve this issue and had no response.

  
  

  

  Business response

  07/31/2023

  We cut a check for the additional funds owed to ****.  Should be paid in full now.  

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 24th-2023. We purchased a Dodge Challenger (2022 model.) Paid 20K down and financed balance through Chase bank.Approximately 59K. I have the car and dealer has my money. I have a car I can't drive or license. Dealership is sitting on the title for some reason. Dealership will not return any phone calls. Bank wants the title. This is Unacceptable and Illegal. Any help would be appreciated. Dealership in Springfield Ohio. I live 3 hours from there. Thank You.

  

  Business response

  08/09/2023

  All title documents were sent to the state of Pennsylvania on 7/13.  They should have everything they need to complete tags.  We have tried to contact customer several times and have not been able to get in touch with them.  

   

   

  Customer response

  08/11/2023

  
  Complaint: ********
  
  I am rejecting this response because: Took me 55 days to get registration card.  Temporary expired and I had no license to drive it and no registration to get inspection sticker.  Why was my paperwork sent to Pennsylvania, I live in WV. Tax rate according to WVDM is 6percent. Dealership charged 6.75 percent./title fee charge was $20.00/registration fee was $25.00.  dealership overcharged on all 3 of these. I will settle for overpayment fees  and the days it was sitting in garage at $50.00each day.
  
  Sincerely,
  
  ***** Or **** *******

  

  Business response

  10/04/2023

  ********,

  Regarding complaint ID ********, ***** or **** *******.  The paperwork was never sent to PA that was a typo in the last response. We use a third party titling system for out of state deals so that we can guarantee that all federal, state and local taxes as well as state and local titling and registration fees are all accounted for and handled correctly for our clients.  As previously stated we mailed all required documents for WV titling to the state of WV on 7/13, any delay from that point would have been at the hands of the WV titling department.  We do agree that we over charged for taxes and fees.  The total charged was $3,935.26, that included the sales tax, our titling system fees, and registration fees.  We collected a total of $4,222.98 for sales tax and registration fees.  That’s a difference of $287.72.  We refunded the client an additional $100.00 for a total of $387.72 on check # ******* dated 8/30/2023 for their inconvenience.

   

  **** *******

  General Sales Coach

  Jeff Wyler Springfield Toyota

  Office: ************

  Text: ************

  Customer response

  10/04/2023

  
  Complaint: ********
  
  I am rejecting this response because:. This car was purchased in May 2023.  I had this car I couldn't drive for for 10 days due to dealers mistake.  Temporary tag expired and car set in garage. WV also requires inspection stickers which I also could not get. I feel dealer should pay for the inconvenience for 10 days and insurance reimbursement .  $50.00X 10 days for a total of $500.00.   ***** *******///October 04-2023 @8:37P.M.   Thank-You
  
  Sincerely,
  
  ***** Or **** *******

• Initial Complaint

  08/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had to tow my 2019 jeep cherokee to the dealer on May 11, 2022 due to mechanical problems. They have had my vehicle for now for over three months and have done nothing but throw parts at it. Today received a call stating that the computer will be in on Friday (it's the third item they are guessing at replacing). Currently they say I owe over 3400 in replacement of non needed parts. Why do I have to pay for parts that did nothing to fix my vehicle? To me, it looks like they are just cheating their customers to get more money from them. They don't even know if the computer will fix the issue. Also, I have an extended warranty but they never filed the paperwork for repairs, why use a dealership that sells extended warranty but won't properly use them when there is an issue.

  

  Business response

  09/07/2022

  BBB reached out to the business and they indicated that a service manager will be reaching out to resolve the issues.

  Customer response

  09/15/2022

  
  Complaint: ********
  
  I am rejecting this response because:  Yes, the service manager did call, but none of the issues have been addressed/corrected.  The service department still has my vehicle, still does not know what is going on with it, stated that a Chrysler Field Engineer will be coming there to assist but they are still only emailing back a forth. 

  My vehicle has been sitting there now for over 4 months, leaving a vehicle sitting for extended period of time will cause further issues that will be my problem to correct, but due to their inability to accurately troubleshoot and repair it.
  
  Sincerely,
  
  ***** *******

  

  Business response

  10/05/2022

  Mr ****** was contacted yesterday. We are still awaiting arrival of the part. Date has changed from Oct 4th to Oct 12th on ETA. 

• Initial Complaint

  07/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from Jeff Wyler Auto Mall in Springfield Ohio. They said the lender required me to buy an extended warrantee. That was another 2000.00 I believe. I have not even put 50 miles on the cart and the transmission is messed up. I took it to them, they gave me the run around for two weeks. I dropped it off on Tuesday July 5th. They called and told me the transmission needs work. They sent it to a Subaru also owned by the same company. It took them two weeks to send it. The Subaru company said it was not covered by the warrantee. Also said the transmission had been "gone through". On the car fax it says the transmission was replaced with a new transmission by the same Subaru dealer. I went to the Jeff Wyler Auto Mall in Springfield Ohio on Monday 7/18/2022. They said give me 48 hours and they would get it figured out. Now none will return my calls they will not provide me with a curtesy car. I have no way to work and 700 car payment for a car I cant drive and they will not return my calls. I would like to have the car fixed. And to have some one return my calls.

  

  Business response

  09/07/2022

  BBB reached out to the business and they indicated that a service manager will be reaching out to resolve the issues.

• Initial Complaint

  06/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own a 2022 KIA Carnival for which I also bought a KIA Care Choice Plus Maintenance Plan. This maintenance plan covers oil changes and other general services roughly every 7,500 miles according to the contract (*****). I am required to have my car serviced at approved KIA service centers to take advantage of the plan. The plan cost $663. I took my vehicle in to Jeff Wyler's KIA service center the first time at around 7,500 miles for the service which was performed. At the next interval (15,000 miles) I took my vehicle in and the service manager had the miles input at the last service at 1,295 miles instead of the 7,500 as stated in the Care Choice Plus plan. The service manager called over the warranty manager over who said that there was a mistake in input, but that there was nothing they could do at this point. I said that having 13,000+ miles between oil changes would very likely void any warranty coverage if a problem were to occur. I demanded that they fix the problem and correct the input. At that point the warranty manager told the service manager not to service my vehicle and walked away. I was given back my keys and asked to leave. I went home and called KIA customer care. They have been trying for over three weeks without success to get ahold of the dealership and they cannot take any action regarding the Care plan without talking to the dealership. The KIA customer care representative affirmed that having that kind of mileage gap may very well void my warranty in the event of a mechanical issue. Two issues need remedy. 1. The Jeff Wyler Service Center needs to correct the mileage input mistake with CarFax and with Kia. Their error could cause me to lose warranty coverage in the case of mechanical breakdown. In my research I have determined that they can issue a correction, however it is difficult, which is likely why they refused to do it. 2. Jeff Wyler needs to work with Kia for a refund on my Care Choice Plan since they refused service.

  

  Business response

  07/19/2022

  We are going to call and take care of his maintenance.

  I am having service manager reach out now. 

• Initial Complaint

  06/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My complaint is about a recall that was supposedly fixed in 2018 but in March of 2022 the same problem started happening that was listed in the recall we dropped our Dodge Journey off at the end of March they told us it would be covered under warranty since the work was done by them and under the recall. For months now they have had our vehicle saying they were having problems getting the part. A few days ago my wife was able to talk to someone who told her that they were waiting on some approval for the repair and that the part wasn’t out of stock.

  

  Business response

  06/27/2022

  Business called BBB with there response.

  Consumer did come in today and talk with us. We are waiting on Chrysler to approve the third repeat repair for the recall on the vehicle. We are working with Chrysler to get it repaired. 

  Customer response

  06/29/2022

  
  Complaint: ********
  
  I am rejecting this response because: I have been told for months the part wasn’t in stock . They said the repair would be covered since they repaired it in 2018 and it was in fact the same problem that was recalled before. I just need them to fix the car . There is no way they can’t get a confirmation from Chrysler in 3 months.
  
  Sincerely,
  
  **** ********

  

  Business response

  07/19/2022

  I will also have service manager reach out to see if parts are currently in stock. Seems like everything is currently on some sort of back order.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩