We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartment Rental Services

South Bend Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartment Rental Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am looking to get my deposit back from South Bend Management after my renters lease ended. I returned my keys and officially ended my lease on June 24th 2024, I also provided my new address on this date where I was told I would get a check mailed to. I have this in writing. I had yet to receive an itemized list, but they said since the only thing being deducted would be a fee for unlocking my door when I went to clean the apartment on June 15th 2024 there did not need to be a list and the deposit would be mailed as a check. On July 8th 2024 I reached out once again to the employee who had been in charge of the whole process of ending my lease (goes by CJ) & asked him if he had an update since it had been 2 weeks since I had returned my keys & got the approval on getting my deposit back. Cj was on paternity leave at this point & told me to reach out to south bend through the resident app, but assured me that the deposit had been mailed out prior to him leaving for his paternity leave. At this point I still had an account & it allowed me to reach out to them. They responded on July 9th and seemed to have had no communication with CJ about this. They were unaware that the end of lease inspection was already done and that the check should have been sent. I was told I would get contacted once they figured out where the miscommunication happened and once they had a solution. It is now August 6th 2024 almost a month later and I have yet to hear back from them, also over 30 days since my lease ended. I attempted to reach back out today but since they have now removed me as a resident from their app it will not allow me to. I also texted CJ at the number he had been contacting me on during the process and have also been unsuccessful reaching someone that way. I just want my security deposit back and I am not sure what else to do at this point. I was a great tenant who always paid rent early & maintained my apartment perfectly.

  • Initial Complaint

    Date:07/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Southbend Managment was my rental company for the apartment I was leasing. They routinely did not provide maintenance to the property as required by local and state laws. They did not make sure to keep parking areas and walkways clear of ice and snow as required by local law. Anytime I filed a maintenance request they either did not respond to it or took over 30 days to complete what were urgent requests such as a door handle for an entry door not working properly that was causing a safety issue. They then never did a pre-move out walk through as they said they would, and also did not do a post move out walk through until almost 30 days after moving out. At that time they decided to keep my deposit claiming to have needed to bring in a cleaning crew when I have video proof that the apartment was thoroughly empty and cleaned after all of my belongings were removed. They have willfully retaliated against myself and other current and former tenants.

  • Initial Complaint

    Date:01/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am one of 200+ tenants renting one of my landlord’s units in an apartment building of 18, and we have not had a working boiler since before 11/24/2023. It has been over 60 days and our landlord is only now saying “Boiler should be completed and finished within the next few days.” It is 01/23/2024 at 7:37pm as I’m writing this email to you. I got this message from the landlord via email at 11:01am. When I asked South Bend Management if they were going to reduce the rent at all throughout the time period that we would be without a boiler, they said, “no”. I pay 650 per month and in the past 2 months, South Bend Management has received $1300 from me to rent an apartment in a building that has not had a working boiler for over 60 days. They’ve apologized for “the inconvenience” but it is MORE than an “inconvenience.” This is a health concern. It was 10 degrees the other day with a wind chill of close to -18 degrees below zero. I have video evidence of frost inside of my apartment windows. The fact that they have not URGENTLY resolved this issue, is what bothers me the most, especially since they knew about it, since November. December-January-February are the coldest months of the year in Ohio and we’ve been without a working boiler in our building for two of those months. We don’t need a working boiler in the Spring… we need it in the winter! Jefferson county in Ohio doesn’t have a 311 option to call. My older brother did however find a number for me to call and file a complaint, so I left a message at that number with a verbal complaint. Even if BBB can’t do anything about tenants getting reimbursed for at least 75% of their monthly rent due to the living situation at *** ***** *** ******* **** * out of 18, ************, OH, *****, hopefully BBB partner up with Jefferson County to fine SBM for tenant endangerment (especially during the day that the weather was 10 degrees with a windchill of 18 degrees below zero outside).

South Bend Management is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.