Business ProfileforUnion Home Mortgage Corp.

Union Home Mortgage has pulled 3 mortgage payments - May 2 - 1,223.93; May 3 - 1223.93 and May 6th - 1860.54. In April, I paid 4,485.15 to clear an escrow shortage and applied for an escrow waiver and paid 682.85 and was approved. I pay the loan amount and interest ONLY! The payment adjusted from 1860.54 to 1,223.93 for May. Since this money was drafted from my account in early May I have made numerous phone calls and sent emails questioning when the 3084.47 (1,223.93 falsely pulled and 1860.54 falsely pulled). I have been put on hold while customer service spoke with a supervisor. Today the representative couldn't even explain what happened, a computer issue with the leap year, a January payment..... Then I was told that a check was cut for one 1,223.93 charge but there was a reason the other wouldn't be refunded. I asked to speak with a supervisor and was told that someone would call me back today - didn't happen (second time for not being "called back"). I don't have a check or explanation. When the next mortgage is pulled, there are not sufficient funds to cover it because I'm down 3084.47. My expectation is to be refunded the complete amount, I don't care about the mistake but I do care about the money they have that I can prove is mine, and only mine. This isn't the first bump in the road with this company. The dealings I've had with the escrow side of the business have been seamless and easy. Dealing with the payment / customer service side has been a nightmare. They made the error and I am the one taking time out of my day to fight for money that - to say I'm frustrated is an understatement.