Business ProfileforLitehouse Pools & Spas

I'm a very disappointed 1st time customer of Litehouse Pools & Spas. - purchased an above ground pool in March 2024 Install date: 6/6 (Thursday). Husband takes off of work/uses vacation day. could not finish due to wind 6/8 Install begins to happen, Installers discover missing structural pieces a) pool liner installed, key structural pieces missing. cannot complete pool installation. No one able to locate structural pieces as it was a "weekend" and no one is available. was told by installers they cannot finish but pool is required to have 3 inches of water at bottom. Water company will not fill pool to required water level as they do not want to be held liable for any issues. Installers informed us that we are required to hose the liner for 15 mins every hour to prevent the liner from stretching due to heat. Refused to un-install liner. Note: we have a well, it is summer, my well would have run dry. Cannot back fill pool. Water company took upon themselves and reach directly out to Litehouse who approves that water can be put into pool and JCE nor myself would be held accountable to any damages or issues that may occur. Small amount of water put into pool. Still cannot back fill Monday, (6/10) now the new install date to complete, no activity. Husband takes off of work/uses vacation day AGAIN. Parts that are needed are incorrect. Installation postponed again. Tuesday, (6/11). Correct pool parts are sent to my home Wednesday (6/12), pool is filled. Discover electrical connection for the pump is unique. Emergency to figure out how to solve. - Thursday (6/13), 1st attempt to turn pump on. Husband turns it on at 5:30pm, returns home at 7pm. Back yard is flooded. drain plug around pump cracked and blew off. - Friday (6/14) after numerous calls to Litehouse and expressing our urgency, the pump is fixed. Saturday (6/15), we have to pay for another load of water to refill the pool to correct level.