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Business Profile

Restaurants

Tommy's Pizza And Chicken

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 25th I ordered 2 pizzas. One of which was a "white pizza". It is not on the menu but ive ordered it in the past and it was made very well. Garlic sauce,mozzarella, spinach and tomatoes. I know its not on the menu so each time I call I make sure they understand what I want. The gentleman said ok and placed the order. When I got home and opened the box there were onions and mushrooms on the pizza that I did not ask for or want. I called Tommy's pizza and said I believe I got the wrong order. I explained I did not ask for onions and mushrooms I only requested spinach and tomatoes. I was told I was wrong and I got what I ordered. I said no and requested a refund. Lilly said they dont give refunds. I did not want another pizza because by the time they made another one it would be to late in the evening. I asked for the owners name and number after being treated like a piece of garbage by the manager. Lilly refused to give it to me. I have made numerous phone calls and searched the Internet to try and find the owner but have not had any luck. Yesterday I again called Tommy's and spoke to a very rude man who also called me a liar. I dont feel any customer deserves the horrible treatment that I received and I am trying to find a name and number to the owner so I can discuss the situation and come to a resolve.

Tommy's Pizza And Chicken is NOT a BBB Accredited Business.

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