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Business Profile

Convenience Store

Sami Quick Stop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/23/2024 I bought a 4-pack of ******* **** Pods 5% from Sami Quick Stop drive thru in *********. I opened it to find that the color of the pod was extremely dark. I hit the **** with the Sami Quick Stop pod in it, it was extremely bad tasting, very harsh and leaking juice within my ****. I took the **** pod pack with the receipt into the store. I asked for the manager at the counter and they questioned why?. I stated I needed to talk to them. He came over with an attitude as if I was wasting his time. I explained that the pods were bad and that I wanted a refund. He raised his voice at me and told me I didnt make them! The company did!. I left the store. I then went to ****** in **************, **** where I bought another pack of **** pods. They were authentic and tasted great. I took a picture to compare the good pod with the fake one. If you search on the internet counterfeit **** pods, every description fit the ones I bought at Sami Quick Stop. After this incident occurred, I was informed of someone else who had bought **** pods from Sami Quick Stop and also received counterfeit pods and expired orange juice on their visit to the store.

    Business Response

    Date: 10/28/2024

    I been this place 4 months  new **** I never order because there was a lot pack already

    With coustmer I'm very polite.

Sami Quick Stop is NOT a BBB Accredited Business.

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