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Business Profile

Animal Identification

My Dogs ID LTD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Identification.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $300 incrementally to MY DOGS ID LTD on the 3rd of November, and December 2021 and January, February, March 2022. This company promised me a physical QR code tag for my dog to wear. In case he was lost, MY DOGS ID LTD would have a record of him but ONLY IF he has a QR code tag! It is meaningless to assign me a QR number with no correlation to the product! I have emailed their support line, and called the office an innumerable amount of times. I always get "You have reached us after business hours" message even when it's in the middle of the week during working hours! If not that, "no one is available to assist you". I have left countless messages here as well, and never gotten a return call. I have had responses to my emails. I received a range of responses range, however, no solution. I did receive an EMPTY envelope from them on June 13th with an entirely different address than stated on their website. It was: **** * ******* **** ****** ** ****** I'm starting to think that this entire company is a scam. Please help me get my $300 back for not getting any service. I was robbed. Nov 21 Transaction ID: ***************** Dec 21 Transaction ID****************** Jan 22 Transaction ID: ***************** Feb 22 Transaction ID: ***************** Mar 22 Transaction ID: *****************

    Customer Answer

    Date: 07/21/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by My Dogs ID LTD regarding complaint ID *********

    Regards,

    ****** *******

My Dogs ID LTD is NOT a BBB Accredited Business.

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