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Business Profile

Excavating Contractors

B & R Excavating / Concrete LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Excavating Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired B&R Excavating to waterproof our basement and some concrete work. The came out in mid September to start the waterproofing process and that portion of the work was great. It was discussed at the time to hold off on pouring concrete until the spring due to replacing our in-ground pool liner which requires us to need new concrete there as well. It was suggested to us that we should backfill the hole on the back of the house with gravel until the spring and pour all of the concrete at once, we agreed with that plan. Upon finishing the waterproofing they were going to comeback the following day to fill in the hole and the airbag on their dump truck blew (I understand this is out of their control). They were ordering the part to fix the truck as they were not able to transport the gravel until it was replaced. They scheduled with us to come back the following week and had to cancel because their part was back ordered, however it is now December, we have tried multiple times to reach them via phone and text, the voicemail box is always full and calls and texts are never returned. I have a trench on the back of my house which prevents me from using the back door off of my house and kids and a dog that I have to be cautious about them in the yard (my kids arent allowed back there at all currently). They ghosted us in the middle of the job and now we have to pay extra money from what was quoted to us to rent equipment and purchase gravel to complete the work ourselves. I dont think they do bad work but its unprofessional to have no contact with a client in the middle of a job, or start a job without finishing it.

    Business Response

    Date: 12/19/2022

    The business informed BBB that it has spoken with the consumer and the matter is resolved.

B & R Excavating / Concrete LLC is NOT a BBB Accredited Business.

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