At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 3900 State Route 3 Ste A, Sunbury, OH 43074-9663
- BBB File Opened:
- 12/1/2011
- Years in Business:
- 12
- Business Started:
- 11/1/2011
- Accredited Since:
- 6/18/2019
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Stephen D. McCathern, Production Manager
- Ms. Autumn McCathern, Owner
- Contact Information
Principal
- Ms. Autumn McCathern, Owner
Customer Contact
- Mr. Stephen D. McCathern, Production Manager
- Ms. Cathryn McCathern, Administrative Assistant
- Ms. Autumn McCathern, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased a generator from Mid-Ohio Generators that was installed in or about August 2016, a generator that is warranted until 2024. The generator is a Generac llKW, Guardian Series.
In April 2021, the generator's battery was replaced; and a gasket was replaced shortly thereafter upon which time a service agreement was entered between us and Mid-Ohio Generator with Jeff M*****, Service Manager.
The generator was serviced in 2022. Jeff indicated the motor needed to be replaced and learned that it was no longer available. He said he would look into it. What good is a warranty if a part needed for a generator is no longer available? We followed up a couple times, no solution, no action.
During a week in 2022 when the electricity in our area went down for several days, we were a little surprised and pleased that the motor held through this outage; the generator got us through several very hot days. Promises were made that we would hear back on the motor and the warranty on what the company planned to do about our generator and its need for a new motor.
It's March 2023, the winds are high and the lights are flickering, the generator doesn't work, and we're reminded of the lack of response by Mid-Ohio Generator. Our follow-ups for action last year did not yield results, hence this letter.
Customer Reviews
3 Customer Reviews
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Most Recent Customer Review
Ed A
07/31/2024
Mid-Ohio Generators, LLC Response
08/01/2024
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