ComplaintsforSummit Racing Equipment

• Initial Complaint

  05/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ordered a replacement tailgate April 18th. Arrived April 22nd damaged. A replacement was offered and I was told I had to hold on to the original for 14 days while I wait to hear back from the supplier. Um ok. Replacement arrived April 26th even more damaged than the first. I immediately started return process. Was told I had to take to UPS store for return. Inconvenient due to size and weight but I complied. Tailgate returned proof of delivery May 10th. Reached out May 15th as online policy stated it should take up to 5 business days. I was then told 3-7 by customer service rep. I waited and again reached out after another week. Then told 7-10 days. Though the website clearly states 3-7. Today is May 25th almost one month after I sent my return and was told they are still processing the refund. I asked about the previous info I was given and was told that was all correct. So why no refund? Customer service rep then begin calling me sir purposely to be rude. Very unappreciated. He also said they were being courteous by even processing the refund my Monday. That's courteous to this company? I asked for a supervisor and was told someone would call. Nothing. Ive already reorder from another company and received not damaged!!! I'm clearly over this business and I'm giving them til Tues 5/28 to refund my order or will be doing a charge back from my credit card. Very unacceptable practice and poor customer service. Return customers money!!!

  Customer response

  05/28/2024

  Never received email Monday. Still no refund or response. Item received 18 days ago. 

  

  Business response

  05/31/2024

  We apologize for the inconvenience and miscommunication surrounding your return. The items were shipped directly from the vendor and we have communicated with them your experience and the condition of the items upon receipt. 

  We have reviewed the matter with our Service team and appreciate you bringing the matter to our attention in order to allow us to learn from the experience and provided details so something like this does not occur again. 

  As conveyed to you on our correspondence on 5/29/24, your refund has been processed. We once again apologize for any inconvenience this may have caused you. 

• Initial Complaint

  05/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  SUMMIT RACING IS HORRIBLE. I RETURNED ITEMS FOR A COMPLETE REFUND AND IT HAS BEEN ALMOST A MONTH AND STILL HAVENT RECIEVED MY MONEY. EVERY TIME I SPEAK WITH SOMEONE I GET TOTAL DIFFERENT ANSWERS AS IF THEY HAVE INTERNALLY SCREWED UP. THEY RECIEVED MY ITEMS ON MAY 3RD AND HERE IT IS THE 21ST AND STILL NOTHING. I HAVE SEEN SEVERAL COMPLAINTS ABOUT SUMMIT NOT REFUNDING CUSTOMERS MONEY. THEY EVEN TRIED TO LIE ABOUT NOT RECIEVING MY RETURN SO I ATTACHED PROOF OF DELIVERY.

  

  Business response

  05/30/2024

  Dear Mr. *******:
  
  Thank you for bringing this matter to our attention and affording us the opportunity to respond to your letter. Feedback from our customers plays a very important role in our company’s mission.
  
  As conspicuously stated on our website, the refund processing time of unused parts can take up to 7-10 days after the return is processed and accepted.
  
  SR-01030
  When will I get my refund?
  Refund Time Estimates
  It will take a few days to process your refund. It depends on the type of return you are doing. The table below gives a few time estimates, based on the type of return.
  
  Type of Return Time to Refund Notes
  Return of Unused Parts 7 - 10 days Refund issued after the return is processed and accepted.
  Core, Warranty Returns 10 days or more Depends on the situation. Pending inspection and approval.
  Canceled Orders 3 - 5 days If canceled before the order ships.
  **You will receive an email notification when your refund is issued.**
  Notes
  Stated times are estimates only. Individual experiences may vary.
  The stated time starts when we receive your return at one of our facilities. Transit time is NOT included.
  Time estimates are in business days.
  
  Business days are Monday - Friday, excluding national holidays.
  If required, Return Shipping Costs and Restocking Fees may be deducted from the amount of your refund.
  In accordance with state and local laws, sales tax charged on Core Value may be non-refundable.
  
  Your item was returned via a return label to our warehouse on Friday 5/3/24. It had yet to be processed when you contacted us on Saturday 5/4/24. Our representative provided our Data Entry department with the information showing the part was delivered to speed up the return process for you. On Monday 5/6/24 the return was processed, and the refund was electronically submitted to your credit company. Refunds require and authorization from the banking institutions just as they are require for charges themselves. Your bank declined the refund the same day. We then converted the refund over to a check to be mailed to you. The check was sent via the USPS on 5/9/24.
  We unfortunately do not have any control over the transit time of the mailing. You reached out to us and we confirmed that the check had been sent. You later received the check after having filed the BBB complaint and cashed said check on 5/28/24. In addition, you conducted a credit card chargeback stating you had not received your refund. We are currently in the process of filing a reversal of that claim and providing your credit card company with a copy of the cashed check.
  We apologize for any inconvenience this may have caused you. Your return and the processing of said return were all within the stated time frame in which we advertised. The cause of the delay was due to the rejection of the electronically submitted refund to your credit card company. 

  Customer response

  05/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  05/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  He realizado una compra en Summit racing personalmente en el local ***************. El producto sera enviado a ***** ya que soy de ********* y desde all mi amigo lo reenviaria a mi pas. En el primer intento hubo problemas con parte de el pedido y debi reenviarse, lo cul demor mucho tiempo la entrega. Luego del reclamo volvieron a enviar y por fin lleg a *****. Mi contacto all me envi el producto a mi pas, una vez en mis manos veo que parte del pedido no es lo que ped por lo qu no me sirve. Es un producto costoso y que me gener gastos de logstica para poderlo tener conmigo. Estoy reclamando que me enven lo correcto a *****. Solo eso. Al principio tuve respuesta argumentando por parte de Summit que lo que enviaron estaba bien, pero cuando present las fotos y ******* dejaron de responderme. Ya he enviado muchos mail y ms ******* y lo nico que obtuve fue silencio y me ignoran.

  

  Business response

  05/15/2024

  We have been in communication with the customer and have reached an amicable resolution. 

  Customer response

  05/22/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  04/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Drove from Pittsburgh, PA to Summit in Ohio to purchase new tires & rims for a 2022 Dodge Challenger Scat Pack SRT on March 30, 2024. Took tires with me after purchase, but rims were shipped & received 2 on April 2 and other 2 on April 4. Made appointment to have tires mounted on rims & put on vehicle at Steeltown Wheelhouse in Pennsylvania. Tires were mounted on rims but when attempting to put on vehicle was told rims won't work on vehicle because they hit the calipers. Now tires are mounted on rims & won't fit. Called Summit & they say they "should" work and now that they are mounted, they are considered "used" & I will have to pay a restocking fee! Went to Summit because they are supposed to be experts & now they say they "should" work? Steel City Wheelhouse says they won't work! So how is this my fault or problem. Items sold to me don't fit on vehicle. I am attempting to stop payment since Summit not accepting their mistake by selling me item that won't fit!

  

  Business response

  04/22/2024

  We have been in contact with Mr. ******* and have reached an amicable resolution. 

• Initial Complaint

  04/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Summit racing is charging debit/credit cards without prior authorization. I tried several times to speak with a supervisor due to nobody having any knowledge of anything. Supervisors werent any better. I placed an order a few weeks ago,i received the items. i sent the items back in exchange for different items. The items i exchanged them for came out to be $2xx more than the items i had returned. I paid the $2xx with my credit card. My new parts were then scheduled to ship out today. Done deal. Well then i receive a notice on my phone today notifying me of a debit charge made by summit racing today for $868.64. Not sure what that is for and i didnt authorize it. They charged my debit card. The card i paid the $2xx with was my credit card. Two different cards. I contact my bank and they confirm that they charged the $868.64 to my debit card AND another charge of $299.49 to the same debit card. I dont know what all these charges they are making on my card are. They are without authorization. It was a simple exchange. Now i have to cancel my cards.

  

  Business response

  04/24/2024

  We have reached out to Mr. ****** concerning his complaint and we are extremely sorry for the inconvenience it has caused him. We were able to discuss the matter and have reached an amicable resolution. 

• Initial Complaint

  04/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Summit racing is refusing to give me my money back. After sending back their item they are claiming they have not receive the item even though ***** delivered the item and it was sign for by someone there I need my refund. There are a bunch of scammers and frauds customer service is avoiding my calls and emails.

  

  Business response

  04/05/2024

  Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our company’s mission. 

  As conspicuously stated on stated on our website: 

  When will I get my refund?
  
  
  
  Refund Time Estimates
  It will take a few days to process your refund. It depends on the type of return you are doing. The table below gives a few time estimates, based on the type of return.
  
  Type of Return Time to Refund Notes
  Return of Unused Parts 7 - 10 days Refund issued after the return is processed and accepted.
  Core, Warranty Returns 10 days or more Depends on the situation. Pending inspection and approval.
  Canceled Orders 3 - 5 days If canceled before the order ships.
  **You will receive an email notification when your refund is issued.**
  Notes
  Stated times are estimates only. Individual experiences may vary.
  The stated time starts when we receive your return at one of our facilities. Transit time is NOT included.
  Time estimates are in business days.
  Business days are Monday - Friday, excluding national holidays.
  If required, Return Shipping Costs and Restocking Fees may be deducted from the amount of your refund.
  In accordance with state and local laws, sales tax charged on Core Value may be non-refundable.

  Your return was processed on 4/3/24 and your refund to ****** was completed on 4/4/24. This was completed within the time frames stipulated within our stated return terms stated on our website in our help center. 

  We apologize for any inconvenience this may have caused you. We appreciate your business and look forward to serving you again in the future. 

  Customer response

  04/09/2024

   I am rejecting this response because:
  I am aware of what your refund policy is. And 8 days after you accepted my return and provided proof of acceptance your customer rep ****** lied to me a customer and provided false information that my return was not received. The only reason I received my refund was because of this complaint. Summit racing deliberately try to missed lead a customer to steal their money. 

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On February 9th *************************************************** the wrong one. I received the product on February 16th. I contacted Summit regarding this problem and was supposedly resolved on Mar 6. However, as of Mar. 22 I have neither received the correct part nor has anyone picked up the wrong part. I have contacted them twice and get the runaround. The response I have received from them has not been backed up with any action.

  

  Business response

  03/29/2024

  Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We apologize for the inconvenience with your order. After reviewing your order, we were able to determine you had contacted us with a part number and our representative confirmed the make and model was for your vehicle, except there were two different options for your particular application. The wrong part was indeed shipped. 

  We confirmed via phone call that the first product had been picked up. It does take a longer period of time due to the fact that the part is shipped via truck freight and not through conventional freight. In addition, we placed another order for the correct part. The item was on back order with the manufacturer. It has since come in and shipped to you on 3/25/24 directly from their facility. The tracking information shows the item being out for delivery today. You also confirmed that the freight carrier had indeed been in contact with you to confirm this information. 

  Once again, we apologize for any inconvenience this matter may have caused you. 

  Customer response

  04/02/2024

   I am rejecting this response because:
  Summit racing kept me waiting for critical repair parts for two months.  I have been effectively stranded for this time period.  During this time I contacted Summit Racing on no less than two occasions and both times no help was forthcoming.  They did nothing, as far as I can tell, until I filed a complaint with the BBB.  Exactly three days later I finally received a positive response.   I now have my parts that I have been waiting for but not before I filled a complaint.  Clearly nothing would have been done still had I not filled a complaint.  Therefore, I find any response from Summit Racing to little to late.
  
  

• Initial Complaint

  02/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We purchased part # ****************, Summit Racing Pro LS Forged Pistons, on order number ******* from Summit Racing. We needed to exchange the item for the correct item and was issued RMA # *******-***. We used the Summit provided return label from UPS (tracking # ******************). The package with the return label was handed to a UPS driver at the parts counter during their regular pick up at Billion Automotive at **** * **** **, ***** *****, ** ****** on 12/6/23. The package was never scanned by UPS or delivered to Summit Racing. After working with the local UPS facility, I contacted UPS customer service on 01/23/24 (chat transcript attached). The UPS agent, ***** *, advised that we would need to open an investigation & that "No worries we will take full responsibility of your refund in the event that the package is nowhere to be found.". I then tried to open an investigation with UPS directly on 01/23/24 & was advised that Summit Racing is considered the shipper since they issued the label and that it was best to have Summit open the investigation. I contacted Summit Racing again via the text message customer service (copies attached) on 01/24/24 & advised the agent of what UPS had advised us. The Summit agent then stated that they had filed the shipping claim & that it would take 1 - 2 weeks to be completed (transcript of that statement attached). Summit Racing then sent us an email (email chain attached) on 01/30/24 stating that they would not be able to file a shipping claim on our behalf as the package was not scanned by UPS. I responded to the email & again advised the agent that this is the action that UPS advised us to take and that they stated that they would refund the claim. After Summit refused to proceed with the shipping claim, we attempted to open a claim ourselves and were advised by UPS that the claim needed to be filed by 01/27/24. If Summit followed through as stated on 1/24/24, UPS would have paid the claim per their notes.

  

  Business response

  02/14/2024

  We have had a conversation with the customer and reached an amicable resolution to the matter. 

  Customer response

  02/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  01/31/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order parts by phone and was assured they were in stock and going to be in my hands in 2 days. Supposed to come from CA to CA.They sent me wrong parts and delayed shipping the right parts!3rd time contacting them because they tried to send wrong parts again!5 days later and just now receiving a shipping confirmation.

  

  Business response

  02/02/2024

  We have been in contact with the consumer and discussed the matter and came to an amicable resolution. 

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have contacted the Sumit via email and we have corresponded for months with customer service (many different agents), They continued to give me the run around and now the do not respond at all. The wrong exhaust pipes came and I need the right ones to finish the job for this elderly friend. They have offered no suggestions on how to make the order right.

  

  Business response

  02/02/2024

  We are currently in communication with the customer attempting to resolve the matter and are currently awaiting return information from him in order to conclude this issue. 

  The components the customer is stating he is missing do not come with the kit he currently has in his possession. The detailed parts list of components that come with the kit he currently has have been provided to him. This purchase was originally made via our website back on 12/4/22. 

  There is a header back kit (which is the one the customer chose and ordered) and a manifold back kit. It appears the wrong kit was ordered. We will work with him to resolve the issue. He has stated that he would provide us with additional information to help in determining the right kit early next week. 

  Customer response

  02/13/2024

  The Agent "Bill" from Summit has been in contact. We are currently exchanging information and the representative believes the product may have been mis-boxed. It seems at this point that Summit and its representative are willing to work towards a resolution. The email from Summits representative is pasted below.

  ****,
  From looking at the pictures and what you've stated, it appears it should have included 2 of the 199494 tailpipe extensions, instead of 1, like the instructions state.
  Here is a list of the parts that are supposed to come in that kit. Please let me know exactly what is missing.
  I have a feeling it was mis-boxed. We may be able to only send you the missing pipes, but we can send another complete kit is need be

  .Thank you,
  
  ****
  Customer Support Team Leader
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩