ComplaintsforSummit Racing Equipment

• Initial Complaint

  10/18/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order for a set of ramps, to have them delivered to the McDonough, Georgia store, for customer pick up I had already got the part number and checked inventory at the manufacturer (Discountramps) There was 30 + ramps available for shipment on that day, August 27th 2021. Showed a 2 week wait but I figure no problem. Well Summit has changed it to ( Backorder) and changed the date 4 times since. I have placed several calls to customer service, Summit called discount ramps on 2 separate occasions, and verified to me that it was available for immediate shipment. I called myself today again (10-18-2021) and was told they had 38 for shipment and had not had an order from Summit racing since July of 2021. I want my item's order *******   **************** Pair of ramps w/hook ends, 94" long x 15" wide x 5000 lb max axle capacity. Load height 16"-24"

  

  Business response

  10/21/2021

  We have been in contact with the customer, apologized for the inconvenience and cancelled and refunded his order in full. The vendor has provided conflicting information to both the customer and our company in regards to available stock. We are currently reviewing with the vendor in question. 

  Customer response

  10/21/2021

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  09/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a powerstop brake system kit a few months ago for a Dodge Challenger complete whole set kit and the grand total came out to be $1,300 I tried to return them but I was told they cannot locate my account because it has been put on hold and then a few weeks later I get a letter in the mail summit racing saying that they think it's best to part ways and doing business with me and because of them shutting down my account deleted digital receipts so summit racing doesn't want to rightfully fully refund me and summit racing the reason why I don't have any other proof is because I lost my original copy of my receipt so I relied on my account but that did not happen because summit racing deleted my account and deleted my information and or did not put the information in the system or delete a certain information from my account I respectfully ask for a whole full refund

  

  Business response

  10/11/2021

  These are screen shots of the shopping cart on a phone. There are no purchases of this kit in our order history by the customer. If you can provide either a receipt or a bank statement showing a charge and the date, we would be glad to look into this matter further. 

  The reason for no longer conducting business with this customer is due to an outstanding chargeback and multiple claims of non-receipt of products that show delivered. 

  Customer response

  10/11/2021

  It seems like y'all like to play that you don't know what I'm talking about power stop brake system can validate that I did purchase it from you but this matter is actually closed due to it going further I do not need the assistance of the better Business bureau on this one and it will be the last time that I deal with summit racing because they're more as a advertisement company then actually helping people so this matter is closed no need for a response

• Initial Complaint

  09/14/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 1 July 2021, I made a single box return shipment. I had three different invoices that I was exchanging the parts. Invoice numbers; *******, *******, *******. I had included half of my invoice for the exchange of all 11 items on the three separate invoices. I included a typed letter the was stapled with all three invoices. The invoices where marked exchange and the typed letter stated that they were to be exchanged. This letter also gave the quantities, item numbers and full descriptions. If there was any questions I had a phone number included. Parts returned for exchange or as follows: Invoice # ******* Qty. 1 of ********** at $22.35 3 of ********** at $49.95 Invoice # ******* 2 of ********** at $ 29.60 2 of ********** at $15.40 Invoice # ******* 1 of ********** at $10.20 1 of **** ****** at $5.45 1 of ********** at $8.15 The total of all parts BEFORE TAXES comes to $141.10. I did not get an exchange! I received a $21.14 credit to card. I was told 2 checks wher

  

  Business response

  09/16/2021

  We have been in contact with Mr. Burns and were able to reach an amicable resolution. 

• Initial Complaint

  08/25/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Item (box B) supposedly shipped on 7/21. Has not arrived. I have contacted Summit Racing on seven seperate occasions to obtain either tracking or a refund. I have received neither. I want buy money back

  

  Business response

  08/26/2021

  Thankyou for affording us the opportunity to respond to you. Feedback from ourcustomers plays a very important role in our companys mission. We apologizefor the confusion surrounding the second part of your order. The additional items on your order were shipping directly from the manufacturer. Due to miscommunication, it appeared on our system that they shipped the order. After several more communications with them, we were able to confirm that they did not ship it and had indeed provided us with incorrect information. We have reviewed the matter with the manufacturer in order to assure an error such as this does not occur again. 

  Since the product did not ship, we cancelled the order as you have requested and provided you with a refund for the cost of the item in question. Once again, we sincerely apologize for the inconvenience. 

• Initial Complaint

  08/20/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an on 8/11/21order in the amount of $887.97 and had to cancel the same day. I did not receive my refund back to my original payment method of PayPal. I have since contacted them and have been getting the run around I called again today, 8/20 and they’re still getting the run around. I want my money they have no right to be holding.

  

  Business response

  08/26/2021

  Dear *** ********,

   

  Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our company’s mission. We apologize for any inconvenience with your order cancellation. 

  As conspicuously stated on our website, cancellations, returns and refund processing can take up to 3-5 business days. Please see the details below. 

  When will I get my refund?
  Refund Time Estimates
  Do to the current quarantine situation, it may take longer to process your refund. We apologize for any inconvenience.
  It will take a few days to process your refund. It depends on the type of return you are doing. The table below gives a few time estimates, based on the type of return.
  
  
  Type of Return Time to Refund Notes
  Return of Unused Parts 7 - 10 days Refund issued after the return is processed and accepted.
  Core, Warranty Returns 10 days or more Depends on the situation. Pending inspection and approval.
  Canceled Orders 3 - 5 days If canceled before the order ships.
  **You will receive an email notification when your refund is issued.**
  Notes
  Stated times are estimates only. Individual experiences may vary.
  The stated time starts when we receive your return at one of our facilities. Transit time is NOT included.
  Time estimates are in business days.
  Business days are Monday - Friday, excluding national holidays.
  If required, Return Shipping Costs and Restocking Fees may be deducted from the amount of your refund.
  In accordance with state and local laws, sales tax charged on Core Value may be non-refundable.
  Answer ID ****   |    Published 09/09/2002 11:35 AM   |    Updated 03/23/2020 03:38 PM

  Your refund has been processed and refunded. We apologize for any inconvenience. 

   

   

   

  Customer response

  08/26/2021

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  08/11/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a EFI SYSTEM from Summit racing equipment. Because of covid 19 and the shut down it sat in a box for over a year. When it was installed it was found to be defective. I called to retune it Summit wants to charge me a 50% restocking fee on a defective efi carburetor system. i cannot believe they want to charge me 50% restocking on a part that was defective from the beginning. Several pro automotive shops told me the product is no good. Fitech is the manufacture.

  

  Business response

  08/16/2021

  Thank you for affording us theopportunity to respond to you. Feedback from our customers plays a veryimportant role in our companys mission. Our records indicate the actualpurchase of the item in question was on October 27, 2019. As conspicuouslystated in both our print catalogs as well as on our website, we have a 90 dayreturn policy. Despite the purchase being well outside of this time period, ourrepresentative offered to return the item with a 50% restocking fee.
  
  In regards to your concerns withthe products condition, when speaking with our representative he asked younumerous questions in an attempt to help you and troubleshoot the problem. Withthis being a very labor intensive item and a certified mechanic beingsuggested, you stated that you had not taken the necessary steps set forth bythe vendor to rectify the matter.
  
  The shop you mentioned to ourrepresentative is a dealer for the other item in question and they areobviously more familiar with it.
  
  While we are very sorry that youare experiencing difficulties with the item, we are confident that if theproper adjustments were made to the unit by a qualified mechanic familiar withthis unit that it would work properly. Should you choose to go a differentdirection, our offer to refund with a 50% restocking fee still stands.
  
  
  
  
  What is your return policy?
  
  Our Return Policy
  We back up every sale with our Handshake Guarantee:
  If you're not satisfied with our products or our service, we'llrefund your money. Just return any new or unused part within 90 days and we'llrefund the purchase price.
  
  Restrictions
  Thefollowing items cannot be returned, unless there is a Valid Warranty Issue:
  Any part that shows evidence of being used, installed, handled, packaged, or shipped improperly
  Custom-ordered or personalized products
  Hazardous materials (i.e. batteries, paint, etc.)
  Videos, software, or other copyrighted material, after they have been opened
  Wheels and/or tires, after they have been mounted
  Notes
  When returning an item, please over-box with the original packaging which was used to ship to you.
  Doing so will help to prevent damage to the manufacturers packaging which would then make the item non-resalable and therefore non-returnable.
  If you have discarded the over-boxing materials, the *** or ***** store can help to ensure that your return arrives in resalable condition.
  All returns are subject to inspection.
  Items that exceed the time limit or show evidence of use will be charged a Restocking Fee.
  Shipping and handling fees are non-refundable.
  If your order included any "special offer" or "free parts", they must also be returned or the value may be deducted from your refund.
  Please also see our Liability Statement.

  Customer response

  08/17/2021

   I am rejecting this response because:
   I along with  CarPro have been in contact with FiTech. The solution they gave us was unacceptable for a classic car. They suggested a metal plate between the distributor and the FiTech unit. 

    As for the 90 days to return I explained that due to the ******19 virus and the shut down that i was not able to have the unit installed. I have also read many bad reviews and BBB Complaints

   about the FiTech unit. I am still asking for a full refund as I believe summit is selling a bad product. 

    Thank you ***

  

  Business response

  08/20/2021

  Our stance regarding the matter remains the same. There is a viable solution to make the unit work, you are choosing not to make the necessary correction. Your claim of the solution not being viable for a classic car is not relevant, the unit itself is an aftermarket fuel injection system to begin with. 

  In addition, the purchase was made in October of 2019, months prior to the Covid situation. Our offer of a 50% refund remains, no further considerations will be afforded. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩