Reviews

Review Details

• Review fromLeon D.

  Date: 02/14/2025

  5 stars
  ***** **** was very helpful in helping find the perfect car, and for the budget I was looking for. Good friendly attitude and all around Good salesman. Thanks for everything.

• Review fromGary V

  Date: 10/05/2024

  1 star
  ***** this dealership at all costs. After making an appointment to see a car, we sat over a 1/2 hour with no one talking to us. We left and went to get something to eat. My wife convinced me to go back because she really wanted to see the car. We returned and got to see a salesman ***** ****. After questioning why the payments were so high and was told rates were really high even with my 815 credit rating. The sales manager *** kept intervining and got a lower payment. He then said he was also giving us a Free ***** mile service contract because of all the trouble we had. Well after getting the run around from the finance manager and rushed though the paperwork he gave us a USB drive to take home because his printer was slow. When I read over the paperwork I found out that *** the sales manager lied to us to. His free service contract was actually costing us $3000. Of course when I questioned ***** **** he claims he never heard the manager say free. So just another lying car salesman. He even has a ******** page called toast with ****. Think he should change it to toasted by ****.1

• Review fromAllison K

  Date: 09/12/2024

  1 star
  Subject: Complaint Against Serpentini Chevrolet for Defective 2010 ******** SRX Dear Better Business Bureau,I am writing to file a formal complaint against Serpentini Chevrolet regarding my purchase of a 2010 ******** SRX on Sept 3.Upon purchasing the vehicle, I discovered that the headlights were non-functional. This is a serious safety hazard that could potentially lead to an accident. I have attempted to contact Serpentini Chevrolet multiple times to report this issue and request a resolution, but I have received no response.I believe that Serpentini Chevrolet's failure to address this safety defect is a violation of consumer protection laws. I am seeking a resolution to this matter, including the repair or replacement of the headlights and appropriate compensation for the inconvenience and safety risk this has caused.Thank you for your attention to this matter.Sincerely,*************************

• Review fromJonah C

  Date: 02/07/2024

  1 star
  They sold me a 2015 Tahoe with a bad transmission. I have the service manager look at it and he said it felt fine but the whole car was shifting between every gear. The next day the service tech drives it and says the transmission is bad. They wouldn't give me a refund and assisted they fixed it and had my vehicle for a month and never contacted me once and gave me an update

• Review fromTracy S

  Date: 01/06/2024

  1 star
  My experience was very disappointing they should be ashamed of themselves. They had a special advertisement going about virtually paying off your vehicle no matter how much you owe this isn't true it is false advertisement and on top that after evaluation of my trade in they told me they found a vehicle with in my budget requirements that took my vehicle as trade which did have negative equity and payment for $350 they had me test drive the vehicle and and after test drive they reiterated again that they can make a deal but when they came back was totally different tune. They said they cannot accept my vehicle because the negative equity was too much but I do qualify a loan and my payments would be over $500. I told him again that I needed to trade in my car then they said well can somebody you know take over your payments for your that vehicle that was just wrong the way I was treated. After the evaluation of my trade in vehicle they knew that they would not accept my vehicle as trade in so they should have told me right then that they could not do a deal with me but instead they just misled me that this deal was going to go through and have my hopes up I'm very disappointed in this car dealership and I will not come back to this place and I'll tell everybody how I was treated.

• Review fromBrandon C

  Date: 08/02/2023

  1 star

  Brandon C

  Date: 08/02/2023

  I went there to sell my car to them they went out to look at it came back and said it be transmission and turbo was going out I went to repair shop and they told me there was nothing wrong with my car I feel like I couldn’t trust there word they said they pay over Kelly blue book when they don’t

  Serpentini Chevrolet Tallmadge

  Date: 08/04/2023

  *******,It sounds like your experience wasn't what we strive for with all of our customers and I wanted to reach out to you. When appraising vehicles, our team does the best they can at determining what could be wrong with a vehicle. Without having the vehicle fully diagnosed in our service department, they are just estimates. Your vehicle has a hesitation issue on acceleration. Your model of vehicle has a history of turbo and/or transmission issues around 100k miles which is where you are at. That source of that hesitation could be either one or both is some cases..We do offer to pay over KBB when buying vehicles from consumers but they have to be rated a 10/10 in order to receive that kind of money. We are unable to offer over KBB value for a vehicle with existing issues, especially what we believe your vehicle has. I apologize for you not feeling that your visit went well. I wanted to at lease respond with reasoning on where we came up with our determinations.Thanks,******************* General Manager Serpentini Chevrolet of Tallmadge

• Review fromShannon C

  Date: 04/19/2023

  5 stars

  Shannon C

  Date: 04/19/2023

  HONESTY AND INTEGRITY, it isn't dead after all!!! FAR exceeded my expectations on EVERY level, YOU WILL BE TAKEN CARE OF!!! This dealership actually cares and demonstrated this on levels that I will honestly never forget!!!Nothing makes a woman more nervous than buying a car (especially those of us who know next to nothing about cars), and when I fell in love with an SUV at this dealership, I was cautious and nervous.****** put me at ease and guided me through the process with so much kindness and sincerity, I feel like I made a new friend! I felt very secure in my trade-in, a very fair exchange price was offered and the team made sure to get me in the road quickly and in my dream car.But where Serpentini earns my loyalty, and should earn your business, was what transpired after. Without getting into specifics, an issue did arise that any other dealership would have shrugged off or dismissed. ****, a manager within the sales department, rose to the occasion. His dedication to my safety and my concerns was unparalleled; honestly I'm still in utter disbelief at how well I was taken care of, what lengths he went for my needs as a customer, and wish I could do more than this review.Please, PLEASE do yourself a favor and buy from Serpentini if you want absolute peace of mind. This car is everything I have ever wanted, and I may have found it at another dealership, but what I would not have found was this incredible dedication to customer satisfaction. You won't, either. Go to Serpentini, look nowhere else, you will NOT regret it!

  Serpentini Chevrolet Tallmadge

  Date: 04/28/2023

  Thank you ******* for the kind words. It makes me proud to hear that our employees are going the extra mile to give our customers a WOW experience. If you ever need anything in the future, please feel free to contact me. Again, thank you for taking the time to share your experience.******************* General Manger Serpentini Chevrolet

• Review frombrett d

  Date: 10/13/2022

  1 star

  brett d

  Date: 10/13/2022

  STAY AWAY FROM THESE SCAMMERS! They ruined my credit when I told them over and over to only run my credit at chase bank and they completely ignored me and ran it at 4 places. I left unhappy with the monthly payment and they called back the next day with a better offer and guess what same exact monthly payment they tried to play me like a fool but good thing Im not stupid.

  Serpentini Chevrolet Tallmadge

  Date: 04/28/2023

  *****, I'm sorry to hear you had a bad experience. Our goal is to give our customers a WOW experience and it looks like we failed at that in this instance. I noticed in your comments you mentioned that we ruined your credit by sending your application to 4 lenders. I want to clarify that sending your application to multiple lenders does not affect your credit. The credit bureaus are no longer allowed to penalize consumers for shopping for the best loan program. This was changed years ago. The only time your credit will be impacted in a negative manner is if you shop at multiple dealers and do not purchase something within a 30 day time frame. The reason we shop your application to multiple lenders is to get the best loan terms available to you. We just wanted to clarify what our intentions are in this process.Thanks,******************* General Manager Serpentini Chevrolet