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          Dawson Services Heating & Air Conditioning has 1 locations, listed below.

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            Business ProfileDawson Services Heating & Air Conditioning

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            2987 US Route 40

            Tipp City, OH 45371-9280

            Get Directions
            Email this Business
            (937) 219-6289

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/21/2015

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company provides commercial and residential heating and air conditioning service.

            Business Details

            Location of This Business
            2987 US Route 40, Tipp City, OH 45371-9280
            Email this Business
            BBB File Opened:
            10/20/1989
            Years in Business:
            35
            Business Started:
            1/10/1989
            Accredited Since:
            12/21/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. De Dawson, Owner
            Contact Information

            Principal

            • Mr. De Dawson, Owner

            Customer Contact

            • Mr. De Dawson, Owner
            Additional Contact Information

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/21/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            AHS dispatched ****** to our home in June for a central air tune up. I followed the advice of the technician who stated stop wasting money on expensive filters because they can clog up your unit and it’s better to buy inexpensive ones and change them monthly. Which I did. Fast forward to September and AHS sends out ****** to assess why our line is freezing up, the technician shows up smelling of cigarettes and alcohol. He does not diagnose the unit or check for leaks or a charge. The technician claimed our coils needed cleaned. The report submitted by the office manager claimed abuse to the central air unit and they submitted pictures of a unit that was not ours and of a filter out in our garage that we used to sift dirt (never used for the indoors). When I called the office to question this the office manager became hostile and belligerent and hung up the phone and picked it up and slammed it down on repeated calls. Do not use this company, if they are assigned by AHS, just pay someone out of pocket. This is by far the most unprofessional group of people I have encountered and they will take advantage of you.
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            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            deborah a

            08/05/2022

            Dawson Service Heating & Air Conditioning sent a tech to my home to assess why my air conditioner unit was not holding refrigerant. They assess that it was a rusted plate, sent diagnosis and cost to AHS warranty insurance company. I followed up with this company to determine what I needed to do at this point. Dawson Service Heating & Air Conditioning customer service rep answers the phone, became easily agitated just by my inquiry and proceeded to tell me she was very busy and either I would pay for the refrigerant ($1700 for 6 lbs), there was nothing else to talk about. I asked her why she was screaming at me, when all I am trying to do is understand next steps, she hung up on me. I made repeated calls back, was ignored with exception of one time when she picked up the phone and said..."I can't help you, call AHS", and slammed the phone down again. After reading several reviews I noticed this is the norm for this company. They condone this behavior. Please do your research, do not use this company!!!

            Local BBB

            BBB of Dayton and Miami Valley

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