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Business Profile

Adult Family Homes

Promedica Senior Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Family Homes.

Complaints

This profile includes complaints for Promedica Senior Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Promedica Senior Care has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/19/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife, ***** *******, was a resident of ******** ****** beginning February 1, 2023. At the time of her admission an application for Medicaid was given to the billing offing but was lost and not filed in a timely manner. Consequently, paid the private pay rate for February and March. At a meeting with Mr. **** ********* on May 31, 2023 he agreed to reimburse the difference between the private pay rate and the Medicaid. But, after submitting the request for reimbursement he denied the request. Had the Medicaid application been filed in a timely manner the Medicaid approval would have been back dated to cover the February and March invoices. Refund of $22,038

    Promedica Senior Care is NOT a BBB Accredited Business.

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