ComplaintsforMidas Auto Service & Tire Experts - an Employee Owned Company

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  11/14/22: I went to Midas and paid $1552.19 for 4 brake pads and 4 rotors. 6/8/24: (about a year and a half later)I went back to Midas for problems with my car. I am told brake pads look fine I need rotors again. I paid $673.95. My problem is there is absolutely no way I should have needed new rotors if they were done correctly. Between 6/11/24 and 6/13/24 I filed a complaint with the business. I received a case number ******* and was told someone would call. I called back on 6/18/24, because I did not hear anything. I was told someone would call and they have escalated my problem. I still have not heard anything. I have paid over $2000 for a service that I should not have paid for if the job was completed properly. I am asking for all or half of my money back for the second service.

  

  Business response

  06/20/2024

  This is not a matter of workmanship, if brakes were not repaired correctly almost 2 years ago, customer would have had issues right after the service. The rotors needed replaced recently due to warpage. We are not familiar with customers driving habit, but warp rotors is caused from severe / aggressive braking conditions. 

  Customer response

  06/20/2024

   
  Complaint: ********
  
  I am rejecting this response because: there was something wrong when I left and I didn’t come back sooner. The problem was there but I thought since they just fixed my car, that was how my car is suppose to drive. It wasn’t until I could barely stop with the shaking any multiple people saying something is wrong. I waited too long but the problem was there whether admitted or not when I left. Driving 28,795 miles between visits does not constitute new rotors and any mechanic will tell you that. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Midas told me they could fix my car for me I told them it was overheating and etc and it was some other things I needed fixed on my car they adv me to use a third party to pay for my issues with car and can make payment plans through the company well Midas blew my engine and basically didn’t give me my money back or nothin and left me with having to pay the 3p which I’m not cause they blew my engine I felt that was unfair to me as a customer they wouldn’t help it took me so long to try to resolve because I had family deaths back to back and I tried to get help but no luck this was in Feb of 2022

  

  Business response

  06/12/2024

  Not certain we'll be able to help two years after the fact but please provide us the specific Midas location and invoice number. Thank you!

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2014 honda civic to midas in Pickerington, OH on Friday May 17, 2024 then received an update Saturday May 18, 2024 that the inspection was done and if I would like to receive an estimate I would need to text back which I did and received no response until Monday May 20, 2024 saying the car repairs were done. Upon receiving the vehicle I noticed the same problems continued and the vehicle shut down and illuminated all lights while on my way to work at 3 in the morning I transit from Albany, OH to Groveport, OH 5 days a week. I had the vehicle towed back to midas for them to look at it and they said the problem is the transmission and they had nothing to do with it. Actually told me I could tow it to honda and they could fix my issue with a recall and honda had no knowledge of any recall.

  

  Business response

  06/03/2024

  The vehicle was towed in because it stalled out. When we hooked up the computer to the vehicle, there were no trouble codes pertaining to the transmission on arrival. The vehicle wasn’t test driven because it didn’t have any power because of the catalytic converter being clogged. This was tested, inspected and documented that the back pressure was too high. We fixed that and when the customer picked up the vehicle the transmission lets loose. There weren’t any codes pertaining to the transmission on arrival, we made the repairs the vehicle was towed in for . Unfortunately, this was normal wear of a transmission on a 352k miles vehicle. 

  Customer response

  06/03/2024

  Im rejecting this response because:

  We originally dropped off my civic on May 17th i drove it to the shop it get some codes looked at. As soon as you gave it gas you could tell there was a problem. They were to put it through their diagnostic test and let use know what they found out. They let us know Saturday May 18th and they asked if we wanted an update estimate? We responded yes 2 different times but never got a response.  On Monday May 20th we got a call tgat the vehicle was finished. My partner went to pick it up and found they had replaced everything that came up on the computer for the codes. Trying figure out how were gonna get my car back had to pay for it or i'd lose my job if i didn't have a way to work. When he drove it off the lor he text me told me it wasn't right still doing the same thing. We let them know the next morning so they sapid to bring it bapck in. They said not only once but twice see attached pictures that nothing found on the test drive. Just by pulling the car into the shop you would be able to tell there was an issue.  For them to document 2 different times that nothing was found on the test drive blows my mind. Isnt that part of the diagnostic test? No check engine light was on. Wednesday morning i broke down at 3am on my way to work and had it towed back. It would not move, locked up had to pull off the side of the road. Then were told my car has a recall for the transmission.  Told me to take it to Lindsay honda.  Turns out it wasn't a recall it was a service bulletin. How do you make that mistake??? Complaint: ********

  
  
  
  Sincerely,
  
  ***** ********

  

  Business response

  06/04/2024

  There were no trouble codes pertaining to the transmission on arrival. The vehicle could not be test driven because it didn’t have any power because of the catalytic converter being clogged. This was TESTED, INSPECTED, AND DOCUMENTED that the back pressure was too high. We repaired the codes that came up when we hooked the computer to vehicle. Nothing more we can do here. we are not responsible for the transmission on a 352,000+ mile vehicle going out just after we made the repairs the vehicles computer told us was wrong after being towed in. 

  Customer response

  06/08/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  That's not even the issue at hand here! The issue is midas sent us a text on may 18th to see if we wanted the updated estimate.  We responded twice that we did. But nothing was sent out to us with an updated estimate. The next time we heard from midas was 2 days later saying the car was completed and ready to be picked up. The purge solenoid was supposed to be replaced, that's it. We go to pick it up and they had replaced everything that they say was wrong with it which totalled close to 3,300....if I don't have a vehicle to get to work I don't have a job so in a pinch we had to pay for it to get my car out of the shop because they wouldn't give it to us otherwise. As soon as he got in it to drive it he could tell it wasn't fixed it was still acting the same way. Which was told to midas the very next morning. My point being you shouldn't have done something on someone's vehicle without giving them the updated estimate when asked and just assumed that it was okay to fix all the codes when didn't have permission to do so making it no choice for the customer to have the PAY for something that they didn't authorize. Yes,  I was looking at 500 bucks or more  for the solenoid and I believe that's what I should of paid. You guys did wrong by putting the other stuff on and making it no choice for us but to pay the 3000. I'm asking for a partial refund of my money. If something isn't resolved this way then my attorney will be getting in contact with midas we have all the documentation that we need 

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  05/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had a flat tire and I pulled into the midas located at 26420 N Dixie Hwy, Perrysburg, OH 43551. I came in for a tire lead and I wsa hoping to plug the tire and the employee at the time said he could not plug the tire and recommended me to purchase a new tire and said it was like around $179.00 a piece and said I needed a new tire and refused to plug my exsisting tire. I ended up purchasing two new tires. I was also told that he installed two new tires and said that I needed to keep in the rear of the car and I needed to purchase another set of tires for the front. The issues I had was why did you put the back tires on the front and the new tires on the back? I have a front wheel drive vehicle and I felt that I was not only taken advantage of but also they price gouged me on the tires. The total bill was $330.00 dollars, I found the same tires or equivalent for $50.00 dollars a piece. I feel taht I ws taken advantage of by this business and they installed the tires incorrectly.

  

  Business response

  05/30/2024

  I'm just going to say it, no way customer found brand new tires for $50 each. We repair tires according to RMA Guidelines. these guidelines are posted at the location. If the repair is roughly within 2 inches of the sidewall, the tire cannot be properly repaired. The customer was shown this. The tires were priced accordingly and we did not price gouge. Customer is welcomed to consult another tire facility, but for safety reasons, even if you have a front wheel drive, it is recommended to put the best of the 4 tires on the rear of the vehicle. This is to keep the rear end from sliding out on you during wet and slippery conditions. Nobody was taken advantage of, everything was explained and an estimate was given for approval before any work was performed. 

  Customer response

  05/30/2024

  
  Complaint: ********
  
  I am rejecting this response because: This business is calling me a liar, why becuase of the price gouging. I am telling you this I was in the office of Midas and that I saw the same salesman was warning a customer, that he could not patch her tire as he has done so once or twice. I believe that they do so in a high pressure sales enviroment. I have found tires at a lower rate for the same quality of tires. I was told by walmart that these were the cheepest tires i could have gotten for that amount of money. Also why did the business put the tires on the back of my vehicle and not the front? I don't understand the business practices at this point? If you need two front tires why would you put them on the back of the vehicle. I believe this business is not beig fully transparent when it comes to the sales and service of said vehicle. Why would you put the new tires on the back of the vehicle and get into an argumet with me when it comes to where the tires should be placed on the vehicle. The business is just mad becuase I proved this to be correct and I would like to be refunded the amount that this business surely has overcharged me in this case. 
  Sincerely,
  
  ***** **********

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I came here for 3/23/24 I had a bad experience for oil change at first due to the long wait causing me to be late for work but lucky that day it was a gentleman there that had great customer ********************** made things right fast forward 5/24 I ended up going to valvoline for an oil change they denied me because Midas which is the last place I got my oil change scrap my plug so bad they couldnt change my oil nobody even told me anything before or after getting my oil change 3/23 about my plug so I called Midas immediately after the guy told me to come in at 9:30 5/25 which I did I eventually left due to poor communication the guy up front was taking a while with the previous customers so instead of standing I sat down the issue I have is the man saw me and instead of asking if I needed help he he helped the next customer who came in after me terrible customer I already was in a bad mood because the issue this place cause me now I possibly might have to replace parts of my car just to drive 15 plus minutes to receive terrible customer ********************** this was the ******** location in **** I will never ever come back dont recommend this place I even came back to asked for corporate number to complain still didnt assist me even after one of the workers told the previous man I was up front they need to hire better workers and be careful if you decided to come here this place might cause you more problems and money now I cant go on my road trip because I needed an oil change before I go and Im over due this the only place that can touch my car because they cause the issues

  

  Business response

  06/12/2024

  On 6/10, customer had an oil change done at ******************** in *********. I do not see any notes regarding a damaged plug. 

• Initial Complaint

  05/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my car towed into Midas in *********, **** due to had a problem exceleration & then just totally stopped. I called them cause it was close to store closing time on a Friday. They said have it towed in & put key in box. I told the ********************* had refused to due the They said I gave permission when they spoke to me in person. That was a lie, cause I never went in I had the car towed in after hours. Spoke only on the phone & told them not to start on the car. safety recalls they said they were expired. I had gotten a letter from *** of America.& not to start on it until we spoke on Mon. Well Sat they put it on the rack & ordered parts. When I called Mon they told me they already started on the car. They quoted me a charge of $3,000.00 to do what it needed. I told them I found other places that would do it cheaper one for $1200.00. So they said because of that they would lower the charge to $2,000.00.. When done I went to pick up my car & they said I could not drive it, it was unsafe to drive due to the engine problems. When he had told me he would have it up & running. I paid him out of pocket. $1998.00 plus 2 diagnostic charges of $200 total $2,198.00

  

  Business response

  06/06/2024

  Vehicle was towed in because it stalled out. We inspect and find the converter to be plugged. We didnt cause that. So we diagnose and test and find the back pressure to be very high. Sell the work. Do the work and to find it has poor acceleration. Something that wouldnt have been able to be tested because of its state of arrival. Now we get it running and discover it has an internal issue. This is nothing we caused and is nothing we could have diagnosed until we were able to repair the issue the vehicle was towed in for, to get it started and running. 

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In February 2024 I received a regular oil change to my 2016 Tiguan. The mechanic called me after I dropped off my car to double check if I still wanted an oil change because I was not yet due for one and the oil did not need to be changed yet (I always change my oil sooner than needed- every 4/6 months or so). I told him to please proceed with the oil change. I left that day believing my oil had been changed. A couple months later I noticed my car make a new noise when I would accelerate like it was struggling to gain power. I took it to another mechanic to have it inspected (on May 17th 2024) The mechanic came to me and told me there is absolutely no oil in my car and it appears that there hasn’t been for a while. He said that the timing chain had become stretched as a result of no lubrications and that all components related to the chain would need replacing asap, which would cost around $2,500 to complete. He filled my car up with oil (3.5 liters worth and capacity is 3.8) and then I went to Midas who performed my oil change to confront them with the evidence that there was no oil in my car. It’s also important to note that my car does not burn oil nor does it leak oil (and the earlier call from the oil mechanic confirmed that when I checked in for the oil change in Feb that I didn’t need one, hence, no oil has ever burned off). Midas told me this was not their fault that somehow 3.8 liters of oil have somehow disappeared from my car, and that I was born yesterday if I thought that this was their problem.

  

  Business response

  05/20/2024

  We performed an oil change on 2/2/24 at 105198 miles. The report customer submitted from secondary shop is dated 5/17 with 108594 miles now on vehicle. Customer can verify with secondary mechanic, if we did not put any oil in the vehicle more then 3 months ago, the customer would not have been able to drive over 3,000 miles. The customer would have been lucky to drive 20 miles with no oil. Vehicle obviously has a secondary issue needing diagnosed causing the vehicle to consume oil. 

  Customer response

  06/06/2024

   
  Complaint: 21729575
  
  I am rejecting this response because:

  The mechanic did a full diagnostic on the ** and found that the only issue was a stretched timing chain which was caused due to the engine containing no oil. 
  No leaks were reported in his findings and the engine did not burn through 3.6 liters of oil from Feb to May. There is also no evidence that the engine smoked or was burning oil. In fact, the Midas tech called me when I dropped the car off in February to ask me if I wanted to proceed with the oil change because I did not need one! I told him to proceed anyway because I like to have my oil changed about every ***** miles or so. According to your tech, in February I didnt need an oil change which tells me in very plain terms that my car was performing perfectly until my last visit to Midas in February. 
  
  Sincerely,
  
  *********************

  

  Business response

  06/07/2024

  Nothing more we can do here, if we did not put oil in the vehicle 3 months ago, customer would have had issues the same day of the oil change. 

  Customer response

  06/07/2024

   
  Complaint: 21729575
  
  I am rejecting this response because:

  Due to the negligence of Midas not completely filling my oil tank after draining it, I was required to buy a different vehicle. I will only accept a response from Midas where they apologize for their negligence, their incredible rudeness, and reimburse me for the last oil change I received from them in February and $2,500 recovery damages for my VW Tiguan which was roughly the cost estimate to repair the damages caused by them. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started preparing my truck (2004 GMC ****** 2500 HD) to drive from **********, ********** to **********, ****. In August of 2023, I replaced the oil cooling line and bolts on my truck. I also did other preventive maintenance to the truck. On March 16th I started my drive. The entire trip there were no leaks from the oil cooling line. After I arrived in **********, I started looking for a place to get my oil changed. I went on Group-on and found a coupon for Midas. I looked up the closest Midas to my residence. I called and made an appointment for April 4, 2024. Midas did the oil change and preformed an overall inspection plus a tire rotation. The manager came and told me about suggested repairs or replacements that were needed. Nowhere on the paperwork nor did he say anything about my oil cooling line having a leak. The next day I took a small trip out of town. That night I noticed a drip of oil under my truck. The next morning there was a small puddle of oil under my truck. I drove back to ********** and took my truck back to the Midas that did the oil change. One of the technicians came to show me a bolt that was old, messed up and covered in oil. He said that the bolt was stripped and that's why the oil was leaking. I had a hard time believing that considering I had replaced the bolts. So, I notified the Midas main office about the issue. I received a call from the main office. He suggested that I take my truck back to the Midas that did the oil change or another Midas to determine if it was their fault. I took it to a Midas in ***********. The manager there came to talk to me and showed me a picture of my oil cooling line with a broken bolt. He tells me one bolt is stripped and the other bolt is broken. As you can see in the pictures, the cooling line is new. The bolt on the right is covered with gunk and where the broken bolt is, it is perfectly clean where the bolt head sits against the oil cooling line. I would like your help in getting this resolved.

  

  Business response

  05/07/2024

  All we did was an oil change and inspection on 4/8, we then informed the customer of what we saw and recommended for repairs. We are not responsible now for issues with cooler line that customer replaced. 

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to this Midas location on 04/30 they replaced the Crankshaft and camshaft. They did not fix my vehicle properly. I had to take my vehicle to the dealership and they had to fix it. I have the receipts from Midas and the dealership. I would like a refund and I will also return the parts to them.

  

  Business response

  05/03/2024

  ON 4/30, WE REPLACED THE CRANK POSITION SENSOR PER CUSTOMER REQUEST. WE DID NOT DIAGNOSE VEHICLE. CUSTOMER NEEDS TO SUBMIT COMPLETE COPY OF DEALER INVOICE SO WE CAN INVESTIGATE. 

  Customer response

  05/03/2024

  
  Complaint: ********
  
  I am rejecting this response because: And they did diagnose for the cam shafts they just didn’t charge . I didn’t tell them I needed the camshaft changed they did when I went back bc it was messed up.I took it to change the crankshaft then they messed it up and I bring it back they said it was bc the camshaft so I got that and then they said it might be a timing issue in the motor and it wasn’t. 
  Then they said they didn’t no what it was and it wasn’t driving like that till they touched it
  Sincerely,
  
  ****** *****

  

  Business response

  05/06/2024

  Nothing more we can do until customer submits complete invoice from dealer for repairs made to further investigate. 

  Customer came in on 4/30 requesting we do an oil change and replace crankshaft sensor. We did not diagnose vehicle, we simply repaired customers request. Customer returned same day with Service Request - VEHICLE RETURNED WITH SAME DRIVE ABILITY ISSUES. We replaced Cam position sensor and noted the signed RO - CUSTOMER REQUESTED MIDAS TO CHANGE OIL AND REPLACE CRANKSHAFT SENSOR. CUSTOMER RETURNED WITH SAME ISSUES. MIDAS PULLED DTC'S P0339 AND P0335. MIDAS RECOMMENDED CUSTOMER TO REPLACE THE 2 CAMSHAFT POSITION SENSORS. VEHICLE DID NOT IMPROVE. MIDAS WILL NOT CHARGE CUSTOMER FULL PRICE ONLY COST OF PARTS. Customers vehicle obviously has multiple issues needing addressed.

  Customer response

  05/06/2024

  
  Complaint: ********
  
  I am rejecting this response because: Midas did a diagnostic for the cam shaft. I took the vehicle in for the crankshaft and I left and my mom called ******* at Midas and told him the car was driving worse and he said to bring it back and they said I needed the Cam shafts. The dealership said the parts that Midas put on did not work and they replaced them. I have the brand new bad parts that Midas put on. I want a refund.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing a complaint against Midas regarding the service experience I encountered with my 2013 *************** The events outline a series of negligent actions and misdiagnoses by Midas technicians.On Thursday, April 4, 2024, I visited the ******* PA location due to a noise coming from the engine compartment. Despite diagnosing the issue as a faulty bearing on the Power Steering Pump, subsequent replacements failed to resolve the problem. The techs attempted multiple repairs, including flushing fluid lines, yet the noise persisted. By the end of the day, they informed me that the steering wheel was locked and non-functional.The following day, April 5th, I was informed that my car needed to be towed to the ************ location to be worked on by a master tech. However, the urgency in resolving the matter was lacking, and my car did not arrive at the ************ location until the end of the day.Master tech **** identified the Rack and ****** as the reason for the steering wheel locking up. Despite verbal approval for the repair, obtaining the necessary part proved challenging, causing further delays.Communication from Midas was inadequate throughout the process, with sporadic updates and little transparency regarding the progress of repairs. On Monday, April 8th, I was informed that the part had not yet arrived, with subsequent delays continuing until we finally got it back on Wed, April 10th.The noise was still there. I was informed by **** that it could take up to 90 days for the noise to completely disappear, a timeframe I found unreasonable and unsubstantiated.Frustrated, I sought a second opinion from another auto shop. They diagnosed the issue as a faulty AC compressor, an entirely different problem overlooked by Midas. That was repaired on Friday, April 26 by ****'s Marathon in **********, and the noise is gone. Given the series of misdiagnoses, delays, and lack of resolution, I am requesting a full refund for all services rendered by Midas.

  

  Business response

  05/14/2024

  On 4/4, customer arrived with ********************** ********* POSSIBLE POWER STEERING PUMP. We replaced the pump. I see nothing on invoice regarding "noise," but I assume the pump did not fix the noise, so we did not charge customer for repair. On 4/10, customer went to a second ******************** location with Service ********* ***** steering hard to turn. We inspected the vehicle and found customer Rack and pinion was the reason vehicle was hard to steer. We replaced the rack and vehicle steering was fixed. On 4/26, customer went to a competitor with the ********************** ********* Listen for noise in engine area, high pitch sound. They found the ** compressor was going bad and need replaced. This is totally a different issue from power steering hard to turn. Customer had 2 different issues, we fixed the one they came in for, STEERING, HARD TO TURN. No refund will be given for an issue that was requested and repaired. 

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