ComplaintsforMidas Auto Service & Tire Experts - an Employee Owned Company

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to this Midas location on 04/30 they replaced the Crankshaft and camshaft. They did not fix my vehicle properly. I had to take my vehicle to the dealership and they had to fix it. I have the receipts from Midas and the dealership. I would like a refund and I will also return the parts to them.

  

  Business response

  05/03/2024

  ON 4/30, WE REPLACED THE CRANK POSITION SENSOR PER CUSTOMER REQUEST. WE DID NOT DIAGNOSE VEHICLE. CUSTOMER NEEDS TO SUBMIT COMPLETE COPY OF DEALER INVOICE SO WE CAN INVESTIGATE. 

  Customer response

  05/03/2024

  
  Complaint: ********
  
  I am rejecting this response because: And they did diagnose for the cam shafts they just didn’t charge . I didn’t tell them I needed the camshaft changed they did when I went back bc it was messed up.I took it to change the crankshaft then they messed it up and I bring it back they said it was bc the camshaft so I got that and then they said it might be a timing issue in the motor and it wasn’t. 
  Then they said they didn’t no what it was and it wasn’t driving like that till they touched it
  Sincerely,
  
  ****** *****

  

  Business response

  05/06/2024

  Nothing more we can do until customer submits complete invoice from dealer for repairs made to further investigate. 

  Customer came in on 4/30 requesting we do an oil change and replace crankshaft sensor. We did not diagnose vehicle, we simply repaired customers request. Customer returned same day with Service Request - VEHICLE RETURNED WITH SAME DRIVE ABILITY ISSUES. We replaced Cam position sensor and noted the signed RO - CUSTOMER REQUESTED MIDAS TO CHANGE OIL AND REPLACE CRANKSHAFT SENSOR. CUSTOMER RETURNED WITH SAME ISSUES. MIDAS PULLED DTC'S P0339 AND P0335. MIDAS RECOMMENDED CUSTOMER TO REPLACE THE 2 CAMSHAFT POSITION SENSORS. VEHICLE DID NOT IMPROVE. MIDAS WILL NOT CHARGE CUSTOMER FULL PRICE ONLY COST OF PARTS. Customers vehicle obviously has multiple issues needing addressed.

  Customer response

  05/06/2024

  
  Complaint: ********
  
  I am rejecting this response because: Midas did a diagnostic for the cam shaft. I took the vehicle in for the crankshaft and I left and my mom called ******* at Midas and told him the car was driving worse and he said to bring it back and they said I needed the Cam shafts. The dealership said the parts that Midas put on did not work and they replaced them. I have the brand new bad parts that Midas put on. I want a refund.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing a complaint against Midas regarding the service experience I encountered with my 2013 *************** The events outline a series of negligent actions and misdiagnoses by Midas technicians.On Thursday, April 4, 2024, I visited the ******* PA location due to a noise coming from the engine compartment. Despite diagnosing the issue as a faulty bearing on the Power Steering Pump, subsequent replacements failed to resolve the problem. The techs attempted multiple repairs, including flushing fluid lines, yet the noise persisted. By the end of the day, they informed me that the steering wheel was locked and non-functional.The following day, April 5th, I was informed that my car needed to be towed to the ************ location to be worked on by a master tech. However, the urgency in resolving the matter was lacking, and my car did not arrive at the ************ location until the end of the day.Master tech **** identified the Rack and ****** as the reason for the steering wheel locking up. Despite verbal approval for the repair, obtaining the necessary part proved challenging, causing further delays.Communication from Midas was inadequate throughout the process, with sporadic updates and little transparency regarding the progress of repairs. On Monday, April 8th, I was informed that the part had not yet arrived, with subsequent delays continuing until we finally got it back on Wed, April 10th.The noise was still there. I was informed by **** that it could take up to 90 days for the noise to completely disappear, a timeframe I found unreasonable and unsubstantiated.Frustrated, I sought a second opinion from another auto shop. They diagnosed the issue as a faulty AC compressor, an entirely different problem overlooked by Midas. That was repaired on Friday, April 26 by ****'s Marathon in **********, and the noise is gone. Given the series of misdiagnoses, delays, and lack of resolution, I am requesting a full refund for all services rendered by Midas.

  

  Business response

  05/14/2024

  On 4/4, customer arrived with ********************** ********* POSSIBLE POWER STEERING PUMP. We replaced the pump. I see nothing on invoice regarding "noise," but I assume the pump did not fix the noise, so we did not charge customer for repair. On 4/10, customer went to a second ******************** location with Service ********* ***** steering hard to turn. We inspected the vehicle and found customer Rack and pinion was the reason vehicle was hard to steer. We replaced the rack and vehicle steering was fixed. On 4/26, customer went to a competitor with the ********************** ********* Listen for noise in engine area, high pitch sound. They found the ** compressor was going bad and need replaced. This is totally a different issue from power steering hard to turn. Customer had 2 different issues, we fixed the one they came in for, STEERING, HARD TO TURN. No refund will be given for an issue that was requested and repaired. 

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/17 I was charged. $1386.81. For car maintenance on my son's car. A week later that car was not longer functional and it was found that their unsafe brake work cause the brakes to fail and luckily my son was not killed. They admitted fault and admitted they fired the technician. However they should refund all the money we paid to them and the other repair shop to fix their incompetent work they only offered to refund a small portion of the paid. They put my son's life at risk and can't even do what it right.

  

  Business response

  04/29/2024

  DM spoke to customer on 3/29. The work we performed is under warranty. So when both the manager and the DM spoke to the customer, the offer to reimburse the customer the $406.34 that they paid for repairs at a secondary facility was made and declined. Customer is wanting a refund of what they paid us originally for repairs plus the out of pocket. We are standing by the terms of our warranty and will reimburse the customer the $406.34 paid out of pocket for repair. Customer can reply to this complaint with current mailing address and a check will be issued and sent USPS for $406.34. 

  Customer response

  04/29/2024

  
  Complaint: ********
  
  I am rejecting this response because: 

  1) They unsafely put my son at risk. 

  2) Failed to meet the responsibilities as part of doing a state inspection and as such have violated legal responsibility to  a customer and as a state inspection facility. 

  3) They failed to comply with their professional license.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In January my breaks had no pressure and I took them to Midas. I did so because the last time my breaks were serviced, ~2 years prior it was Midas who did the work and the pads have a warranty. Midas told me at that time that there was nothing wrong with my breaks, they did a FULL BREAK INSPECTION. nothing need fixed, just needed the lines bleed and new break fluid. I picked up my car paid the ~$75 and trusted that they were correct. The breaks were working again.~60 days later my breaks have no pressure again. I take my car to Midas again, and they inform me that I need new breaks, new rotars, and new calipers. in 60 days time my breaks went from perfectly fine, to so bad I had broken a calliper. This was a ~$1200 repair of which my warranty company covered partial, so I ended up having to pay nearly $600, and this was fixing only one caliper when they say the other does need replaced but isnt broken yet. I think 1 of 2 things happened here. 1: they saw the wear on my breaks, but since the pads were covered by warranty they ignored the wear that they would have to fix under warranty, knowing that there would be a more expensive repair in the future if ignored OR 2: They never did the break inspection / Didnt do it well and gave me bad information. none the less if they had given me good information when I brought my car in the first time I could have avoided a very expensive repair.

  

  Business response

  04/24/2024

  Customer was in on 1/26/24 with ********************** Request - brake pedal goes to the floor. At this time we inspect the hydraulic system of the brakes and found to be low to no fluid. We recommended a Hydraulic braking system flush. Service was performed and the vehicle had a brake pedal. Customer returns almost 3 months and over ***** miles later on 3/25 with Service Request - Brake inspection. At this time, we inspected the pads, rotors and calipers. We find the rear pads, rotors and calipers need replaced. These were two separate issues 3 months apart, and nothing we caused. We do owe the customer $99.99 that was charged on 3/25/24 for the rear pads that should have been covered under warranty. We credit back to customers MasterCard ending in 8834, $99.99 today 4/24/2024. 

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid for a service and they did not fix my issue

  

  Business response

  04/19/2024

  Customer came in on 4/12 requesting we replace left rear abs sensor. This was self diag, we did not diag vehicle, simply made repair requested. Customer returned on 4/13 and we diagnosed check engine light on. Found oil filter housing needing replaced. If light came back on, customer needs to return so we can inspect. If the part we installed is faulty, we will repair under warranty. If secondary issue, we will give estimate to repair. 

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in September my car started having issues. We took the car to Midas because in the past we had used them. They had the car and first replaced the battery, which it wasn’t the battery. I drove away thinking it was fixed and the next day was stranded at work because my car wouldn’t start. I had to pay to have the car towed back over to **** at Midas. **** again assured us he could fix it and even begged us to please let him try. This time they thought it was the alternator and had the car for another week trying to fix it. This time when I went to go pick up the car I didn’t even get out of the parking lot and it wouldn’t start. At this point I was frustrated. I had been without a car for almost 3weeks so we payed again to have it towed to the dealership. It ended up being the starter and I had to pay the dealership to fix the right thing. Midas charged me over $1000 for the 2 things they replaced neither of which fixed the problem. **** refuses to give us our money back and continues to tell us he is working on it whenever we call in to check on the status. I also had to pay for the 2 tow trucks. I just want him to give us our money back so we can be done with this. Thankyou.

  

  Business response

  03/21/2024

  Our district manager has contacted them for more information. Once we're able to review that we'll be able to figure out next steps.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  March 1, 2024,Went into this shop with a appointment at 10am. Repair for muffler was requested. While waiting the workers were banging on my car and then while putting it down from the lift was stopping several times making my car bounce. I went to the window and asked them what they were doing. The worker lowered my car and all 4 staffers went to the back room in the shop. after 15 mins one came out and asked me to come into the shop to show me my subframe. Large pieces were knocked out of it. I said is this what you were pounding on? he said yes i poked it alittle. I said i came here for a muffler not this. I said do the muffler. Another guy came out with some estimates asking if they could do the work I said I have a shop I use. These guys litteraly tore pieces out of my car and took another 45 mins before they did the patch on the muffler. My car is now making loud noises in the front. The sub does need to be replaced but not this way. I am including their estimates. Subframes for my car are not longer made and cost less then 200.00 to buy, not over 3 grand. They had no right to touch anything but the muffler and have cause unnecessary damage.

  

  Business response

  03/04/2024

  Customer is disputing the total we charged to cut out section of pipe and weld in a new section. We are not going to refund simply because we gave an estimate to repair subframe (that customer was/is aware needs replaced). 

  Customer response

  03/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:  I went into the shop for a muffler repair.  The employees took it upon themselves to bust pieces out of the subframe and repeateldly jerking the car down on the lift, therefore causing damage.  I asked the employee why were you pounding on my car?  It looks like to ripped pieces out of it and he stated he had poked it a little. My car in now making noise from the drivers front and will be getting a full inspection from my mechanic.  I only have one vehicle and need it for work.  Depending on the outcome of the mechanic's report I may have to buy a new car.  These employees have no right to touch anything more then what I have asked to be done.  If they want to point out a issue they can, but no right what so ever to take it upon themselves to remove pieces from a customers car.  The car went back up on the rack after showing me this damage and took another 45 minutes to complete the muffler repair.  The employees said oh you need this fixed right away it's dangerous to drive it like this.  The price even on the subframe has a hugh difference and I told them i had just looked the piece up online. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have spent too much money trying to get my car fixed with this company. They tell me it’s one thing and turn around and charge me for another item that’s more expensive. They say they have fixed it, but days after they have fixed it, I have to return it to fix something else that’s wrong with it that was messed up due to them messing something up in the process of fixing the first item so this is continued off and on for months. I’ve had to miss work. I’ve had inconvenience others to take me back-and-forth to work. I’m a single mother and I can’t do anything with my children and if God forbid, I need to take them somewhere in an emergency situation I would not be able to. I believe this is due to the fact that I am a female because I know several other females that have had the same issue with them they bring the car up there for something wrong with it and it’s not actually what is wrong with the car. For instance, I know a friend of mine, who just had a new input in her car and they took their car up to Midas and they told her that she needed a new engine. Their father came up there and said something to them about it and they backtracked on what they actually said in the first place. Even the manager at this location has said that he does not like their pricing their antics and their shotty work

  

  Business response

  03/01/2024

  Customer came in originally in October for a check engine light and diag and we found a converter, purge valve, power steering hose and did a starter that didn’t fix the issue so we refunded her the starter. Then she came back 11/6/23 for a free alignment. After that she came back 11/28/23 for the check engine light being on so we warrantied out the purge valve and gave her a free fuel cap. After that she went months without coming in until 2/2/24 for her check engine light being on for a purge valve. We warrantied it out this time with a dealer part for free. Then she came back 2/17/24 for her car not starting, this was an entirely separate issue. We replaced the flex plate and the starter. The flex plate was broken as well as the starter teeth. After we did this it started and we sent her on her way. She went to the dealer and they said that she needed a new converter- vehicle has 2, not the one we just did in October, so she brought it back here on 2/29 and we replaced the other converter on it per her request. 

  Customer response

  03/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  After receiving my vehicle back each time the engine light comes back on the next day. For the same issue that I came in about. It’s impossible for a vehicle to reject a car part, especially coming from a dealer. It’s like the job either isn’t being done or it’s not being done properly. Or it’s a different issue. Which is odd because my vehicle has always been taken care of so it’s strange how since I have taken it to Midas there’s been so much messing up right after I leave the place. I can’t afford to keep taking off work to bring my vehicle in or go without a vehicle. I received it back yesterday and again my light is on and the noise is there. Something isn’t being done. I’m at a loss if my vehicle stops on me after all the money I’ve put into it. I just got my vehicle back and I already have an engine code p2099. this has gotten ridiculous. My vehicle is in the shop every week. They have it more than I do at this point.

  

  Business response

  03/04/2024

  Unfortunately, customers vehicle is experiencing multiple issues. We can only repair the most obvious, and what is found at each visit. If customer continues to have issues, they are welcomed to get a second opinion, and submit findings for consideration. 

• Initial Complaint

  02/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had my work truck drop off there cause it caught on fire and smoked out 271 and 480 they said they would take a look and call me about it I told them me and my insurance company would stop in so 2 or 3 days later I stopped in in a rental truck my insurance company provided me and they did a couple grand worth of work I didn’t approve then they wouldn’t give me the key or anything I contact the mangers and stuff they pretty much told me to pay if I wanted my truck back . I know these issues are a little old but I drug thru prison shortly after for no reason that I am also handling besides that I just want replaced for the truck and plow sit up with some time and money I lost for me my business and family .

  

  Business response

  02/20/2024

  CUSTOMER WAS IN OVER 3 YEARS AGO ON 10/28/2020 FOR A FREE ESTIMATE. CUSTOMER HAD US PULL THE TRUCK OUT AND HE WOULD PICK IT UP. WE ARE NOT RESPONSIBLE FOR VEHICLES LEFT OVER TIME IN OUR PUBLIC PARKING LOT. AGAIN, THIS WAS OVER 3 YEARS AGO. THIS IS A RIDICULOUS COMPLAINT, AND WE WILL NOT WASTE TIME HERE.

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/25/23 I had my vehicle inspected for the source of a vibration and hum while driving. The diagnosis was a wheel bearing replacement. I saved money and returned on 9/26/23 and requested to have the work done. I was then told the issue was the breaks dragging and not the bearings. I paid for that repair and when I left my vehicle still had the vibration and hum. I called them and i was told to bring my car back. So on 9/30/23 I brought my car back and they determined that my Transmission was not sending power to the driver side causing the wheel to vibrate. Since I've never had an issue with the transmission before I asked them to check once more. They told me the front half-shaft was causing the vibration instead. So I paid for the repair and left. On my way home I had the same vibration and hum. I called the customer care line and submitted my invoice numbers. I have done this multiple times since then. I called the customer care line on 9/30/23, 10/4/23, 10/19/23, 12/18/23, 12/19/23, 1/19/24, 2/1/24, 2/5/24, 2/6/24, and 2/12/24. On 1/13/24 I took my vehicle to *** **** who determined that the wheel bearings were at fault for the vibration and hum. I also sent this document via email to the agents I was provided. I sent emails to the various agents that I was told would help me yet there has been no update on the status of my claim. As a matter of fact i was told that a manager for the store called me in November and i'd like to note that the only vocal correspondence i've had was when i called myself. I've never been called by Midas. My original request was for them to fix my car or give me the money back so I can have it fixed somewhere else. They claim I needed multiple repairs but I only needed the one to solve the issue I was having. As of now, TBC has told me they refuse to assist me via email. I finally called the manager on 2/15/24, but he says he's not in charge of the case and referred me to the district magager. In total I spent $1,020.54.

  

  Business response

  02/16/2024

  VEHICLE HAS HAD MULTIPLE ISSUES that have needed addressed. Customer has been told multiple times the bearings need replaced and has declined. Nothing more we can do here. The last visit, the DM spoke to customer directly, the brakes were more a priority/safety issue to be replaced at the time and the bearings were declined yet again. Customer will continue to have the issue until the bearings are replaced. We welcome customer to get a second opinion. 

  Customer response

  02/16/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  If you see the box Titled "Service Requests" you will see that my request to have the bearings serviced was declined. And on all subsequent invoices the service request mentions that the car was still having an issue which indicates that the mechanics were aware of the issue and the repairs were performed to address that issue as outline in the "Service Requests" box. As per the message i received it would suggest that Midas has performed repairs that were outside the scope of the request. There was no request made for brakes and there was no request for Transmission work or half-axle replacement. These repairs were suggested to remedy the issue of the Vibration and hum as detailed in the first invoice. There was no request for a safety inspection. Only a request to address the vibration and hum sound. Repairs to adjust any component for any other reason other than what was requested were performed without my express permission or knowledge. If Midas was aware that replacing the wheel bearings would address my concern then that is the sole repair they should have performed per my continued  requests.

  
  Sincerely,
  
  ***** ****

  

  Business response

  02/20/2024

  We’ve all been around and around with this customer. We initially recommended wheel bearings to him on 2/25/23. Then on 9/26/23 and 8500 miles later we again recommend wheel bearings but were only authorized to perform front brake pads, rotors, slide service and alignment. Then on 9/30/23, 167 miles later, we were authorized to perform the left front half shaft and he declined the right front half shaft. We did not note the wheel bearings again, but it was days from the prior service. Nothing more we can do here and we are done entertaining this customer. The vehicle has multiple issues that have been addressed accordingly based on safety. The bearings are still an issue and will need replaced. 

  Customer response

  02/20/2024

  
  Complaint: ********
  
  I am rejecting this response because: 
  

   

  This response from Midas contains information that is false.
  
  1). At no time did I ever speak with or have correspondence with any District Manager (I will be using DM to refer to this position in this document).
  
  As a matter of fact, my requests to have the name and phone contact for any Manager, DM, or Franchisee were repeatedly denied. I had to call the Manager of the shop myself and ask for the DM name and phone number.
  
  During my last call with my customer service agent they were made aware the call was being recorded. I asked what the DM's name was and he provided a name inconsistent with the one I received directly from the shop Manager himself.
  This suggests that the agent was not aware of which DM needed to be contacted to deal with this case. So even if I had spoken to them this person would not be able to help.
  
  2). The wheel bearing replacement was suggested only once on 2/25/23. There was no further suggestion of wheel bearing replacement.
  
  As per invoice #******* no suggestion for a wheel bearing replacement was made even when I stated that I wanted that work done as shown in the "Service Requests" box on the same form.
  
  If you see estimate #*******  printed on 09/30/23 the service request states
  
  "Still having prob with vibration noise on turns. please check and advise. -*****"
  
  This suggests that any diagnostic performed or work suggested was to diagnose the Vibration sound only. As seen in the report, the repair estimated was for a transmission. This means the Mechanic believed the transmission was at fault. There was no report of the wheel bearings in the estimate. I asked for another check just to be sure because a transmission repair is costly and I needed a guarantee.
  
  Invoice #******* has the same service request as mentioned in Estimate #*******. It was print two hours and 21 minutes later. It shows a new service description for Left Front Half Shaft replacement, and a suggested replacement of the Right Front Half Shaft. Again, no mention of wheel bearing replacement.
  
  This would suggest that after TWO diagnostic checks to remedy the vibration sounds, these were the findings. And there is no further mention of the wheel bearings.
  
  They mention "still" in the service requests meaning they were already aware that was my issue and they were trying to address that. Also, no test drive of the vehicle was completed before I left the shop on 09/30/23, because if they had done one they would have known the issue was not addressed.
  
  And if the only previous time I complained about the vibration was on the first invoice #******* that would suggest that the mechanics knew my issue already And if they claim the brake repairs were made to address a safety concern this is not reflected in the invoice.
  
  They mention that when i returned on 9/26/23 it had been 8500 miles driven since my visit in february. A significant amount of time, but they mention they did not reprint the suggestion for the wheel bearings because it had been "days from the prior service" yet they claim the service on 9/26/23 was for safety, not to address the vibration. So if that were true they would still need to run a diagnostic and reprint a new suggestion if one was made.
  
  Not only that, but the diagnostic from *** **** shows no suggested repairs for the right front half shaft or a replacement for the transmission. So these parts are not in need of work. And keep in mind, this report came AFTER Midas examined them.
  
  This would suggest that the mechanics made multiple errors while diagnosing the vehicle. Note that the only work performed on the car was on 9/26/23/ and 9/30/23 just 4 days apart. If the erroneous repairs for the right front half shaft and suggestions for the transmission came after all these checks and repairs it seems suspicious that any of the repairs performed were necessary at all.
  
  In closing,
  
  I have not had proper communication with Midas during this entire case. No face to face communication with a DM, no phone calls with upper Management. I only talked to my agent who has been making statements where I have no say. I wish to communicate with upper management to settle this case. They have not been forthright with assiting me. They have not provided any compensation for my time or the clear incompetence concerning the examination of my vehicle.
  
  They have told untruths about my statements, the statements of the manager at the shop, the status of the people i've spoken with, and the degree to which they have assisted me. I wish for these untrue claims to stop and to speak with upper management, face to face.
  
  I am prepared to provide evidence of these false claims in the form of audio, phisical, and digital assets. Their refusal to allow me to speak with anyone in upper management regarding this case is noted.
  Sincerely,
  
  ***** ****

   

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