Business ProfileforWalt's Auto World, Inc.

On Monday 8/15/22 at 9 am I took my vehicle into Walts Auto World for a routine oil change. My vehicle drove fine and nothing was out of the ordinary. That same day I was notified that my car will need more extensive work in addition to the oil change. Taking their word for it, I agreed to the work so my car stays in good condition and up to date. On Wednesday 8/17/22 about 4:30 pm Walts called me and said that I can come in to pick it up and everything was all done. I had my daughter help me write the check and get everything sorted. I owed Walts 1,400 for the services and paid about 1,300 in a check with the rest in cash. Driving home I thought I heard a noise but was not sure. Since I payed all that money I took for granted they did what was needed so my car will run smoothly. It wasn't till a few days after I really heard the load noise. At first I thought it was in my head so then I decided to asked my daughter for her opinion (to which she noticed as soon as she saw my car). It was then we realized my car is going to need to go back in to get fixed again. So within that week I took my car back to Walts for the noise of my car. I was told by Walts that it was the muffler and the service would cost about another $1,300. Recently paying that much the same month I was confused as to why this wasn't included and fixed when the other pervious service was done. I told Walts that I never heard that noise before I took my car in that Monday 8/15. He then told me it was due to a "harsh winter". Again if it was from a "harsh winter" why was it not fixed when I agreed to all the services previously? I then rejected his service and decided I'll just the car to get a new muffler elsewhere. I have done business with Walts before and trusted these guys to know what they were talking about. I'm an older guy so I don't know if I'm trying to be taken advantage of or not. I never heard that noise till I after I got my car back from Walts and I got no justifiable reasoning.