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Complaint Details
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Initial Complaint
06/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received a very spammy looking notice from this business supposedly on behalf of the State of IN.They did not explain what was owed and their website does not support B2B transactions.I authorized, on a recorded call, for them to charge me $1607.They then charged me over $6,000 without my consent.
Business response
06/25/2024
.A member of UCB leadership spoke with the customer to address the concern and offered several resolution options. The concern was resolved with the customer.Initial Complaint
06/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Receiving robocalls with no information. Also never received anything via the mail.Business response
06/21/2024
Please call our consumer escalation hotline at ************ so that we may assist you.Initial Complaint
06/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I keep getting calls that This is (insert name) and I have an important message from United collection Bureau **** this is a call from your debt collector this is an attempt to collect that any information obtained will be used for that purpose please call ************ and provide reference number ******** to be directed to the representative thank youI have no outstanding debts according to my credit report so please stop calling if you have the wrong phone number.Business response
06/18/2024
Dear *********************************,
Calls were placed to the number provided in the complaint, because we believed it to be the number for a person were attempting to contact. Upon your notification that this is your phone number, we updated our records and ceased calling the number. I apologize for any inconvenience that our calls may have caused.
Regards,
*********************
Client Relations Supervisor
United Collection Bureau, Inc.Initial Complaint
06/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Got constant phone call from ************, on 06/06, 06/05, 05/15, 05/08, each time he or she left a voicemail but nothing about the name, only saying "this is an important message from united collection bureau and an attempt to collect a debt ,.........call back at 1************.Business response
06/14/2024
We would like to advise your office that we have removed the telephone number of ************ from the record as of June
6, 2024. We apologize for the inconvenience this may have caused ***** *** and trust this is responsive to his concerns.
If you have any questions, or need additional information, please do not hesitate to contact our office at (**** ******** or
************************.Customer response
06/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you soooo much.
Sincerely,
***** ***Initial Complaint
05/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to formally request the deletion of any accounts associated with my name under United Collection Bureau, Inc records. Specifically, I refer to UCB Reference Number: ********. I dispute the validity of this account and wish to have all records of it removed from their system. Additionally, I request that they cease all forms of communication with me regarding this matter & if possible, an update on my credit report would be ideal. Please confirm the removal of the account and cessation of contact at their earliest convenience. ****k you for your prompt attention to this matter. I, **** **** personally writing this complaint & there's no third party involved, i authorized BBB to speak on my behalf. I have sent out a complaint about United Collection Bureau in the past & I would appreciated to have a resolution.Business response
06/12/2024
We are in receipt of your BBB Case Number – ******** from **** **** and have forwarded a copy to his creditor Citibank N.A. for review. Our review shows that his account was placed with United Collection Bureau Inc. for collection on May 22, 2024. Citibank N.A has established 2 ways in which California consumers can make individual rights requests: The CCPA portal on The Privacy Hub (**************************************) that allows consumers to learn about the CCPA and make individual rights requests online. Additionally a toll-free number (1-************) that allows consumers to make individual rights requests using an automated phone system.
UCB is obligated to maintain the personal information of consumers whose accounts have been placed with us in order to comply with legal obligations including but not limited to those imposed by the Fair Debt Collection Practices Act, exercise legal claims or rights, and to defend legal claims. Further, we maintain personal information for certain internal uses that are compatible with reasonable consumer expectations or the context in which the information was provided. Therefore, we deny your request for deletion. Please see California Civil Code sections 1798.105(d) and 1798.145 for more information concerning these exceptions to the right to delete.
As of May 31, 2024, his account was returned back to the original creditor as cease and we are no longer servicing his account. Please be advised that our agency does not credit report for this client Citibank N.A., therefore, we ask that he please contact the original credit grantor at (**** ******** for further information.Customer response
06/12/2024
Complaint: ********
I am rejecting this response because:i am extremely disappointment with the level of service and professionalism exhibited by United Collection Bureau, Inc. (UCB). My experience with your agency has been nothing short of frustrating due to what I perceive as a lack of effort and responsiveness in addressing my concerns.
Despite my repeated attempts to resolve my issue, I have encountered only delays and inadequate communication from your end. This has left me with no other option but to take matters into my own hands.
Therefore, I am formally requesting that UCB cease all communication with me regarding my account. I will be contacting Citibank directly to address and resolve this matter.
Please confirm in writing that UCB will discontinue any further attempts to contact me. Your acknowledgment of this request would be appreciated.
Given the circumstances, I am left with no choice but to rate my experience with UCB as 0 out of 5 stars. I sincerely hope that I will not have to deal with your agency again in the future.
Sincerely,
**** ****Business response
06/14/2024
We are in receipt of your BBB Case Number – ******** rebuttal from **** ****. As we noted in our prior response on 6/12/24, as of May 31, 2024, his account was returned back to the original creditor as cease and we are no longer servicing his account. Therefore we ask that he please contact the original credit grantor directly at (**** ******** for further information. We apologize for the inconvenience this may have caused and trust this is responsive to his concerns.Initial Complaint
05/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Nature of Dispute: I am writing to address the lack of response of UNITED COLLECTION BUREAU regarding my previous correspondence sent in February 2024. Despite the passage of 30-45 days, I have yet to receive any communication regarding the Debt Validation I requested, so i am resending this letter to this website to ask for further assistance to help me reach out to this company. I am seeking clarification on how they have determined that the alleged debt in question is my responsibility to pay. Do you possess any statements or original documents that substantiate this claim? I require the following itemized documentation to support your assertion: 1. Any valid evidence proving that I owe your company the specified amount. 2. Documentation of any transactions under my name related to this account. 3. Legitimate proof that your company is authorized to collect this debt within my region or state. 4. All other relevant and valid information that supports the validity of these alleged debts.Business response
05/31/2024
We have mailed a written response directly to the party whose identifying information matches the identifying information of the complainant. Should you require further information, please contact us. Please allow 7-10 business days from today for the response to be received by the consumer via USPS.Initial Complaint
05/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have made a payment since December 2023 last year of the debt I owe to IRS of $1175. I have paid it all on April 23, 2024. The IRS was supposed to receive a letter stating that I paid the amount. You told me that I had to wait nine days for them to receive the letter. It has passed the nine day mark. I did not receive my refund. It went straight to collections and I am out $1394. Either I get my money back or the letter must be sent to the IRS stating that I paid it or it will be consequences.Business response
05/29/2024
A member of UCB leadership spoke with the customer to address his concern.Initial Complaint
05/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a phone call saying I owed a debt. I have not gotten written notice from this collector and have no idea why they are contacting me. If you would like to get ahold of me please contact me via email.Business response
05/30/2024
We have mailed a written response directly to the party whose identifying information matches the identifying information of the complainant. Should you require further information, please contact us.Initial Complaint
05/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Account #******** I was recently reviewing my Experian and TransUnion consumer credit report and found a collection with the above-mentioned account number listed under my consumer credit report on March 24, 2024. I am requesting the opportunity to validate the alleged debt. According to the to my credit report, there is an alleged debt from St. Lukes Baptist Hospital with the amount due of $1,463.00. The collection report does not disclose a breakdown of each service provided by the medical institution.Business response
05/24/2024
We have mailed a written response directly to the party whose identifying information matches the identifying information of the complainant. Should you require further information, please contact us. Please allow 7-10 business days from today for the response to be received by the consumer via USPS.Customer response
05/29/2024
Complaint: ********
I am rejecting this response because: According to Section 392.101 of the Texas Finance Code prohibits a third-party debt collector or credit bureau from engaging in debt collection in Texas unless the third-party debt collector or credit bureau has obtained a surety bond and filed a copy of the bond with the Office of the Secretary of State, attached to this letter TX Debt Collector search of your collection company: No Records Found. Therefore, your collection company is not authorized to collect any debt in the State of Texas. The collection company failed to mark the account as disputed on Consumer Credit reports once you received my USPS Mail Certified: ********************** letter.
Sincerely,
******** ******Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In april 2024, ucb collections last reported a debt to my credit report with *********************** as the original creditor and am not liable for this debt. I do not have a contract with the UCB collections. They did not provide me with the original contract and I have not entered a contract with this company.Business response
06/11/2024
We have mailed a written response directly to the party whose identifying information matches the identifying information of the complainant. Should you require further information, please contact us. Please allow 7-10 business days from today for the response to be received by the consumer via *****
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Get a QuoteCustomer Complaints Summary
190 total complaints in the last 3 years.
76 complaints closed in the last 12 months.