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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Company calls daily from numerous numbers all UCB related. We do not owe any creditors any entity, ANYbody any money regarding anything. These daily phone calls are nuisance phone calls. The caller never states WHO they are trying to get in touch with; they never leave their name. Some callers are unclear and unarticulate. We consider these phone calls 100% SPAM.
Business response
05/20/2024
A written response was mailed directly to the party whose identifying information matches the identifying information of the complainant. Should you require any further information, please don't hesitate to contact United Collection Bureau, Inc.Customer response
05/30/2024
Complaint: ********
I am rejecting this response because: United Collection Bureau Inc (UCB). indicated that they sent us a written response.We have never received anything in writing from UCB. However, UCB has stopped harassing us with their pointless, nuisance, unwarranted phone calls.
Sincerely,
******* ******Initial Complaint
04/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have received two calls from United Collection Bureau stating they are trying to collect a debt and both calls were from robocallers, one on 4/3 and the other on 4/18. Both messages stated: “this is …. And I have an important message from United Collection Bureau Inc. This call is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose please call …..” the numbers left were both two completely different ones. I have not received any information through mail; I have been constantly checking my credit report and nothing has come up on it. I am trying to figure out if they have the wrong number but do not feel comfortable calling the numbers back that were listed in the voicemails because they are not directly listed on the UCB website. If this is a wrong number, I would please like this to stop.Business response
05/21/2024
We have ceased phone calls to the phone number provided within the complaint.Customer response
05/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
04/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They have been calling nonstop and leaving voicemails with detailed information. According to FDCPA voicemails can only be left on voicemails machines if they are sure it is the person they are talking to. A voicemail was left at a third-party machine from Alexa providing specific information. I do not want anything out of this, I just want to make sure they are following regulations.Business response
05/10/2024
We are in receipt of your BBB Complaint Case Number – ******** from ******, ****** and have forwarded a copy to his
creditor Citibank N.A. for review. The consumer’s claims that UCB violated the FDCPA listed in the complaint are not accurate.
On April 29, 2024, we processed his account as cease and desist and returned it back to the original creditor, Citibank N.A.
Therefore we ask that he please contact the original credit grantor at (800) ***-**** for further information.
If you have any questions, or need additional information, please do not hesitate to contact our office at (800) ***-**** or
************************.Initial Complaint
04/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Have requested a letter of proof of settlement from this Collection Bureau for over 3 weeks. Requests have been made via telephone for a letter of satisfaction in mail or email. No letter has been given of which they are required by law.Business response
04/22/2024
We would like to advise your office that we have sent the proof of settlement letter as requested to ******* ****** on April 15, 2024. We apologize for the inconvenience this may have caused and trust this is responsive to his concerns.
If you have any questions, or need additional information, please do not hesitate to contact our office at (**** ******** or ************************.Initial Complaint
04/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have two date of service for Piedmont Medical Center for 03/28/23 & 04/02/23 where my insurance was not properly billed. i have a primary insurance which is Blue Cross Blue shield of Arkansas and Blue Choice Medicaid. Both insurances were not filed. I've called multiple times dates 11/23/23, 03/08,24 and 04/09/24 providing both insurance but i'm still receiving bills. The company is doing everything thing to not file my insurance even after multiple attempts, they will not provide me a reference number or review the notes on the account.Business response
04/22/2024
We have mailed a written response directly to the party whose identifying information matches the identifying information of the complainant. Should you require further information, please contact us. Please allow 7-10 business days from today for the response to be received by the consumer via USPS.Initial Complaint
04/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been receiving phone calls from ************ they said that they are from UCB Collection agency. They said that they have sent me letter in the mail which I have not received and also are threatening from garnishing my checks. I also get phone call from them form a ************. They said that debt is form a credit card that was opened back in 2013 or 2014 and that was charged off. My identity was stolen during those dates I had to notify the IRS in regards to this matter. Every year the IRS provide me with a special ID number in order for me to be able to file my taxes. Also the account that they said that it was charged off its not on my credit report. Please see most recent copy of my credit report.Business response
04/16/2024
We have mailed a written response to the complaint received through the BBB portal directly to the party whose identifying information matches the identifying information of the complainant. Should you require any further information, please contact us.Customer response
04/17/2024
Complaint: ********
I am rejecting this response because: I have not received any written information. I have asked for the original contract and I have not received anything.
Sincerely,
***** *****Initial Complaint
03/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I looked on Credit Karma and saw this account. I didn't recognize the derogatory marks section. I promptly searched YouTube for assistance to resolve the issue. The guy on YouTube said, send a validation of debt "which I did," and if I don't get a response to file with BBBBusiness response
04/20/2024
We have mailed a written response directly to the party whose identifying information matches the identifying information of the complainant. Should you require further information,
please contact us. Please allow 7-10 business days from today for the response to be received by the consumer via USPS.Customer response
05/01/2024
Complaint: ********
I am rejecting this response because: on several occasions I requested validation, the letter they sent me looks a picture of a computer screen.
Sincerely,
******* *******Initial Complaint
03/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The company put a lien on my bank account. The problem is I never received anything from them. They stated they sent to an old address, yet the bank had my right address. I feel this is unfair, I know nothing of the amount, how long ago. I may owe debt, and am willing to pay. Just taking my entire account with no information to me of what’s owed. Is this fair practice on collecting money. I feel blindsided as the bank had my address along with the state of Indiana. Is there anything I can do.Business response
04/02/2024
On 3-28-2024 a member of UCB leadership contacted the consumer to discuss concerns and resolve.Customer response
04/02/2024
Complaint: ********
Iam rejecting this response because: as stated on the information that was provided by phone since we never received and letter of intent, and the lien is still not removed from my account. We were told that it would be done by 4-2-2024 and it still has not. I find collecting money this way to be very harmful to all consumers, as I have not had any money for food, gas to go to work and by there own admission it was done as of today and is not.
Sincerely,
******** ***Business response
04/10/2024
A member of UCB leadership spoke with the bank to ensure account was properly handled. Should you require any further information, please contact us.Initial Complaint
03/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Received packet stating an Express account that was from 2015 in collections is mine. I've never opened this account from 8 years ago and it has never appeared on my credit report. I contacted united collections bureau and they refuse to help clear this up. Please help.Business response
04/03/2024
We have mailed a written response to the complaint received through the BBB portal directly to the party whose identifying information matches the identifying information of the complainant. Should you require any further information, please contact us.Initial Complaint
03/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hi BBB, I have no knowledge to this account LVNV Funding LLC. I have no written contract with this agency LVNV Funding LLC. I demanded that this account be removed from my credit report immediately. I never did business with LVNV Funding LLC. I demand that this be removed from my credit report. As I stated I don’t know who they are. Your sincerely ****** ***** ******Business response
03/28/2024
We have mailed a written response to the complaint received through the BBB portal directly to the party whose identifying information matches the identifying information of the complainant. Should you require any further information, please contact us.
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Get a QuoteCustomer Complaints Summary
190 total complaints in the last 3 years.
76 complaints closed in the last 12 months.