Reviews
This profile includes reviews for ProMedica's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 9 Customer Reviews
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Review fromJacob F
Date: 03/27/2025
1 starJacob F
Date: 03/27/2025
They are currently trying to double bill my fiance and I for the care our daughter received under two different names. How does this even happen? Honest mistake or just blatant fraud. We have tried talking to the billing department but that seems to be going nowhere so I guess we have to try and contact a lawyer now or something. What a hassle while trying to deal with the loss of our daughter. Thank you Promedica.
ProMedica
Date: 03/28/2025
Please call our customer service department at ************ so we can review your concerns further.Review fromRed S
Date: 01/14/2025
1 starRed S
Date: 01/14/2025
They are so slow they tell u one thing and do another.ProMedica
Date: 01/16/2025
Please call our customer service department at ************ so we can review your concerns further.Review fromBarbara T
Date: 09/28/2024
1 starBarbara T
Date: 09/28/2024
My husband was transported to Promedica ****** via ambulance due to diminished cognition, vomiting, diarrhea, slurring and indecipherable speach, and an inability to walk. He is a cancer patient with Parkinsons Disease. They hydrated him and then discharged him. They loaded him into the car. When we got home he could not even walk, couldn't perform basic movements required to get him out of the vehicle, couldn't walk, didn't remember getting assisted up 3 steps and into the house, and didn't know how he got to his chair! THIS is CLEARLY not a man who was "BETTER" and "READY FOR DISCHARGE". I'd love to know what assessment criteria Dr ********* and the nurse on duty based their discharge decisions on because this man was CLEARLY not at his baseline and was in no way well enough to be discharged home to walk, toilet himself, dress himself, or prepare meals on his own. This man spends MANY hours alone at home each day and THIS is CLEARLY not a man capable to do so. Promedica staff did not assess for risk or ask about barriers to accessing his home independently because if they had they would've realized that this man should not have been discharged in THIS condition. If not MEDICAL NEGLECT, it was at the minimum apathetic disregard for this man's health and safety!!!ProMedica
Date: 09/29/2024
Please call our customer service department at ************, so we may review your husband's account for a care review.Review fromCami M
Date: 03/28/2024
1 starCami M
Date: 03/28/2024
Scammers.Promedica writes off accounts to collection by making their statement notice appear like a regular invoice with tiny sized words on back. So when i got this finalnotice after making regular payments, i had no idea they were sending to collections. They get to write it off as a loss for tax breaks which is why i think they trick ppl with their notices. They fail to properly notify patients of the consequences if not pressing the balance in full.ProMedica
Date: 09/29/2024
Our final notices clearly indicate all options for the balance, indicating if not resolved it may be subject to further collection efforts. This is your FINAL NOTICE for your ProMedica Bill *** or more of your accounts is now in a FINAL NOTICE stage. To avoid placement with a collection agency,please see your next steps below. Also, please note the What if I received a Final Notice ? FAQ on the reverse side of this page for more info.What is your next step?Manage your account ************ Payment Plans With a MyChart account, you can now set up and manage payment plans online at **************************************************************** Pay in Full Make payment in full at **************************************************************** scan the ** code use our automated phone system 24x7 at ************ or call ************ to speak with **************** (M-Th *******, Fri ***************** Assistance See if you qualify or apply online at *************************************************************************. Additional info can be found on the reverse side of this billReview fromBona S
Date: 03/23/2024
2 starsI feel Promedica do not like those who are low-income, on Medicare Advantage and on Medicaid. I have seen several good red flags go up because you were a smoker, and made me feel stupid. I personally would love to find a caring physician, a woman, to help be my friend and advocate and fully explain every tests results to me. I feel doctors really need to rethink their time and strategy to focus more on their patients and care (bedside manners) for them. They make me feel like I am a bad person and I feel very uncomfortable anymore.Review fromSusan L
Date: 12/08/2023
1 starSusan L
Date: 12/08/2023
I need an issue taken care of so I called Promedicas Care Line. They promise a return call within the next business day. So far Ive called 3 times and NO one has reached out to me. Very disappointed with the level of customer service. Dont make promises you cant keep. ??ProMedica
Date: 12/11/2023
Do you have a medical concern or a billing question? For billing questions, please call customer service at ************. If you have a medical question, please contact your provider's office.Review fromKatie P
Date: 10/17/2023
1 starABSOLUTELY don't even waste your time and money here. They will ***** you over in anyway possible. I moved and needed referrals and they didn't send any of my medical records over to the doctors they recommended, likely didn't even suggest a trusted doctor. They made me call back and forth, figuring it out myself, and sending all of my information over. Told me if I had questions to make another doc appt! Not to mention I had to see a different doc than my original one for an appt before I left, where this was all discussed. She only knew anything about me from my notes, and not until after the appt did I see when I was tracking down my records that she changed a note in my chart regarding a health issue I have claiming I no longer have this issue, likely because I told her there was a medication I stopped taking, EVEN THOUGH we had a conversation about the health issue still being present.And probably the worst issue I've had is I've applied for financial aid well over 5 times and kept getting declined for "missing proof of income" when I sent them not only all my stubs, resent random ones they claimed they never got, and i also sent w2, they continued to keep on declining it for same reason but there was no way I could prove I provided all the info since it's online application. Talked to a supervisor twice and followed what they said (SAME THINGS I ALREADY DID) and they still declined my application. Mind you, I am completely eligible for assistance. There was a time once before that I got accepted eventually after a year of applying over and over again.Worst business and employees I've ever encountered and it's scary when health issues and huge medical bills are on the line.Review fromjim d
Date: 10/13/2023
1 starOverpaid a bill from this company over 7 months ago and keep getting statements saying do not pay . No refund , keep requesting refunds by mail and sending e mails, with no response.no phone number to be found for this place !Review fromSarah K
Date: 11/07/2022
1 starWe have never signed up for this company NEVER!! My daughter sees a heart dr every other year since her father passed from a heart condition! This **** company keeps sending me bills and threatening to send it to my credit! My daughter is 21 years old and married!!! Again we have never signed up for promedica. She is on her husbands medical and this **** needs to stop!!!!! This is a bs company who is trying to take money from people to go DONOT owe them!!! Get a real job ********!!! BBB please do something about this company!! Thank you!!!!!
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