We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Jewelry Stores

David Fairclough Fine Jewelers
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my jewelry in for repair on July 3 of 2024.. The company had my jewelry for over a month then they called me in to see it. I was in complete shock when I saw the jewelry as it was not what I was expecting. I had given them a gold ring to fix and turn into a plain band. They said they could do it no problem when I saw the ring. It was very bulky and had all these designs in it and that’s not what I asked for asked for a simple band, secondly I gave them a freshwater pearl bracelet with gold beads. They cannot figure out what size to make it after two times and the clasp they put on it was not at all what the picture showed when I picked it out when I contacted the business and stated I didn’t like the bracelet nor did I like the way that it looked scale wise with the big beads and small clasp. Krysta Fairclough would not return my emails. I emailed her three different times and she would never just say yeah you can come pick up your beads. I kept asking her for a resolution in the emails. She just would not respond to me. I have been very busy this summer traveling not even in the city where repairs made and I didn’t have time to go in there because I wasn’t even in town. I was emailing her to figure out a resolution and Krista Fairclough, Would not return my emails That is no way to run a business. She has some elitist attitude that she’s better than everybody else. People need to know what kind of business they are running don’t take your jewelry in there. They are not looking out for the customers.

    Business Response

    Date: 09/30/2024

    Dear Ms. *******, 
    Thank you for taking the time to let us know your experience with our establishment was less than satisfactory. We are sorry for any misunderstandings and we always strive to make sure our customers are completely satisfied with any work we do.   Please stop in as we have made the adjustments you have requested, with no additional charges to you, which we hope exceed your expectations.  Our goal is to always make sure you are happy with the final product.  We appologise for any issues you have had reaching us via email.  If you would like to discus further please call us at ************.

David Fairclough Fine Jewelers is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.