Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leased Vehicle which was shipped to dealership last Monday of February. No call was made to me about the shipment /arrival of car . I was invited to see the vehicle which didn’t make any sense caught an uber / not accommodated . I questioned why isn’t paperwork available on the behalf of the vehicle an answer wasn’t provided from the sales / rep / to the general manager

• Initial Complaint

  Date:12/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a certified used 2022 Chrysler Pacifica mid November 2024. A week and a half later, I already had it in their shop for a transmission issue to be looked into. The shop states that it either needs a new valve body or new transmission. I was then told it is safe to drive until they hear from the warranty company in regards to getting it fixed. I have questioned this action many times during multiple communications but have had no resolve. I informed them that my family has a vacation scheduled in ******* after Christmas and I do not feel safe driving this vehicle long distance. I was then informed that they could give me a loaner vehicle but it can not go out of the state. I was then told I would need to rent a vehicle and I could get $250 compensation back for it. I have spoken with 4 different people during this now 2+ week process. Each person gives different information that the prior did not give me, I am constantly having to call seeking information in progress instead of being contacted. This vehicle went through a "Comprehensive Inspection" to be listed as a certified pre-owned vehicle, but some how after purchasing the transmission issue was never caught. I now have to pay over $1000 for a rental vehicle while still driving this vehicle until they are ready and able to fix the transmission. 2+ weeks should be plenty of time to hear from warranty companies and be able to get it in to be fixed.

  Business Response

  Date: 01/03/2025

  ********************* is currently being worked on.  We will provide a rental vehicle to him when he gets back from vacation that he can drive locally.  The coverage on the vehicle only provides $250 in reimbursement for a rental.  If he provides us a receipt we will take care of the remainder of the rental.

• Initial Complaint

  Date:12/04/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to look at a Wrangler. Was advised by ****** ****** that he could get a Jeep in by Friday the 22nd of Nov if I put $1,000 down (refundable). Friday came, no Jeep, Saturday, no Jeep, Sunday, no Jeep, Monday No Jeep. Got 2 calls over that period (text Saturday 'wanted to give update' and this is ******') - that was it - nothing til Monday when I got one that said 'why don't you come in and sign papers for the Jeep. What jeep? there was no jeep to sign papers on? he said to guarantee to the jeep. I was not signing papers on a jeep, he said to keep the jeep you had to sign, I was not signing something that I had yet to drive and he had my $1,000. He said it would be here by 6 pm, at 6:30 - I went to ****** - no Jeep, I demanded my money back, $1000, it was processed by some woman after 1 hour of saying I wanted my refundable money ****** told me I would get back. Finally at 8:25 pm, the jeep was 'supposedly' at the dealership. I followed it down **************. It was NOT there, it was still driving down the road. It was on EMPTY. I had to fill it with gas before I got to Alexis rd. It was chugging. Sent a pc to ******, we will reimburse you - NOTHING. Returned it - got told of a gift card - as of 12/4 NO GIFT CARD, sent 6 emails. I want the $50 gift card that is ON THE WEBSITE that states 'all testdrives on a Jeep, get a giftcard with ******...' - no gift card. he lied about the card, the $ from when I had to gas it. He played 2 customers... another customer put $ down on it and my $, seeing who he could get more out of 1st, then s**** one of us out of $. It took til 12/3 to get my $ back, ****** never processed the refund. Now they won't call me back. I want the card that was promised and reimbursed the $15 I had to put in the Jeep to even do a test drive.

  Business Response

  Date: 12/10/2024

  The gift card from ********** has a bar code on it that needs to be scanned in the dealership.  This was generated after the test drive so we were unable to enter the code for redemption from the gift card provider.  I would be happy to make arrangements with her to give her a gift card directly from the dealership and reimburse her the $15 for the gas.

  Customer Answer

  Date: 12/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 12/12/2024

  {BBB transcription via attachment}

  I'd like to re-open this complaint because whoever replied to you all that said that they would give a gift card in the $15 fee they are now ignoring me and they are not giving up a gift card and the $15 fee they're saying they will not do it since the thing has entered which it did end but they are now saying they will not do it so I want to go ahead and open it and take it to the next level cuz I will continue to right next to reviews but I want this complaint opened and I want it left as a negative unresolved complaint on their record

  Business Response

  Date: 12/12/2024

  I have reached out to ******* *******. I left a message for her and have yet to her back.  As stated before I would be happy to purchase a gift card for her and reimburse her for the $15.  My direct line to the dealership is ************.  Thank you, and I look forward to resolving this issue.

  Customer Answer

  Date: 01/03/2025

  {BBB transcription via attachment}

  
  Complaint: 22639176
  
  I am rejecting this response because:  

  This complaint is NOT resolved.  ***** ******* (last name is unsure) -- apparently he states he is the GM.  And on 12/19, a check was 'supposedly' cut for $15 for the fuel that I had to put in their Jeep for me to test drive it.  Per **** (Accounting on 1/2/2025 - it was cut and taken to HIM.  He has left me messages stating that Accounting mailed out the check and the gift cards for Amazon (2 at the ********** of $25 each).  **** confirmed the address.  She stated "I gave the check when I cut it for $15 to *****, I knew he had gift cards but I did NOT mail anything, I just cut the check'.  So all this time he has stated it was mailed.  Well, as of 1/3/2025 - it is Missing in Action, or sitting on his desk unmailed, when he keeps saying 'Accounting mailed it on the 20th of December'.  I am being given the run around on 2 simple gift cards that I am supposed to have been given in November!!  when I test drove a Jeep, and then had to gas up their jeep to drive it.

  Now he will not return calls, and **** states 'I gave the check to *****'.  

   

  I know mail is slow and yes there are a couple holidays that were in the mix, but it went from Grogans Towne on Telegraph & ****** (area) --- I could walk to ****** faster than they mail something.  Cuz now I am lead to believe that ***** is blowing me off and lying to me as well, just like the rest of the other staff that he employs.  

   

  I want this to go back into the claimaint process and re-submitted as NOT satisfied and back to ****** for a response.  And taken to a higher level and be part of there permanent record for all to see as their rating.  This has been going on since November 2024, it is now a week into 2025 and ****** is 10 minutes from my house.  

   

  Since I am now waiting still - I want to update the satisfaction issue with additional compensation for being lied to.  Additional gift cards/or something for this whole ordeal. 

   

  ******* (*******) Winter

  ****************************************

  ****** ****

   

  Stellantis:  Is this a dealership that you want representing Jeep/Dodge/Chrysler? (Grogans Towne - **************************) And really making a Jeeper that is a big supporter of Toledo Jeep Fest mad - cuz I will tell everyone at TJF, how Stellantis doesn't follow thru with what the dealerships promise.  And encourage people NOT to buy at ******, (((which is well within my legal rights to give my opinion as a consumer)))  And just get blown off and lied to by someone that says he is the GM.  

   

  
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 01/07/2025

  {BBB transcription via attachment}

  Per the nasty message I got from ***** ********* at ******, I called the **** that is below  ************. I called **** and went there.  And per them, on 1/6/2025, there is no mail being held or returned with my name/address on it.  And they stated that any mail that is rec'd, our carriers deliver by end of the day.  

  In our opinion, it doesn't seem that that package/envelope was delivered or it would have been delivered to you by now.  You need to reach out to the sender again, as they need to report it lost or whatever their process is.

  I left a message for ***** Christmas over the weekend, and requested the gift card codes be emailed to me, as with the Amazon cards - once the code is entered, it will automatically pull the $ amount on that particular card.  And we'll go and deal with the check issue. 

  I don't understand why it takes the State of Ohio (car dealership) can process my new vehicle information on 12/14 and I have received that and yet ****** supposedly mailed it on 12/19 ish and it is not here.???  Per **** at ******, she stated "I gave the check to ***** to mail"  I am lead to believe he is lying to me and/or hasn't mailed it and it is buried on his desk and he is blowing me off. 

  ******* (*******) Winter

  

  Business Response

  Date: 01/09/2025

  I have talked to Ms. ******** multiple times.  I have verified the address to send her the two $25 gift cards and a check for $15.  The check and the gift cards were put into an envelope sealed, weighed for postage and postmarked on 12/19/24.  It went to the post office the next day on 12/20/24.  I'm sorry if she did not receive them, but we did what she asked us to do.  I gave her the option to come pick them up, but she did not want to come to the dealership so I told her they would be mailed.  I will be happy to void the check and purchase new a new gift card, but she will have to pick them up at the dealership so all parties know that this is done and finished.  PLease let me know if this is ok, so I can purchase another gift card for her.  Thank you.

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22639176
  
  I am rejecting this response because:  I will not accept the response until I see the items in hand.   

  I partially accept this because this is what they have been stating since December.  NOTHING has arrived.  I have done everything that ***** stated, checked 2 Post Offices, asked mail carrier - I checked in person and via internet lost mail request.  I asked all neighbors.  Even the address that is similar to mine in case it got misdelivered and people at that address lied.  Typical for alot of people lately.  The fact that he is not listening is what is not acceptable and him not right coming out calling me a liar but that is the part that is upsetting.  And **** said he mailed it, cuz SHE gave him the check.  If it was indeed sent, I would have it.  **** stated it was not cashed yet -- so... common sense states it isn't in my hands. 

  GET NEW CARDS DONE AND CHECK DONE, AND WE WILL  PICK UP ONE EVENING. 

  Advise when via email and we will come get it, no later than Jan 17, 2025 so this is closed out and then I will accept the response.

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 01/15/2025

  The $15 check and $50 gift card are available for pick up after 1/15/25 during business hours.  Please ask for ***** ********* for them.  Thank you.

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Provided that it will be ready by the end of the week.  I will go pick it up since it is stated that it is ready after 1/15/2025 for pick up.  

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my Jeep Grand Cherokee for warranty work on May 20 2024. They said it would take 3 weeks to complete the work. I picked up my truck on August ************************************* a diagnoses of what the problem is. They did not call me 1 time in 3 months to give me updates. On top of that, they neglected to maintain the battery and it now wont start or run the vehicle without a jump starter. Then they charged me over 400 dollars for a new battery before i could take my vehicle to another mechanic. Totally unprofessional.

  Business Response

  Date: 08/22/2024

  I talked with ************** about his concerns, and I am sending a check for the $402.59 that he paid for the battery.  

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22168221
  
  I am rejecting this response because: I have not received anything yet. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 09/11/2024

  I did recieve the funds for the battery. However the fact i didnt have a vehicle for 3 months because of their incompetence is unforgivable.

• Initial Complaint

  Date:07/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/17/2024, Mr. ******** went to Charlie's Toledo Inc., DBA Grogan's Towne Chrysler (**** ********* ****), to speak with someone about his options in regard to his current lease that was ending. Mr. ******** met with **** and advised him that his lease was expiring at the end of the month and that he was debating between buying out his Dodge Ram or purchasing a new vehicle. Mr. ******** made the decision to test drive a Grand Cherokee while **** had someone look at his truck to determine its value. **** returned and stated that Ally Bank quoted them $32,000 to buy his vehicle, and that it was only worth approximately $22,000. **** stated that they would take a $10,000 loss on my truck after they purchased it. The numbers calculated for the new Jeep purchase included them taking the Dodge Ram out off his hands. Mr. ******** asked **** multiple times if they would take his truck, and they stated "yes." **** was implying that they were purchasing it, and that he would have nothing to worry about. The reason Mr. ******** was going to buy out his lease was because his truck had damage and was over the mileage limit. It would've been more reasonable for him to buy it rather than pay fees. Because Mr. ******** got a $4500 rebate, he put down $8,000 to cover the negative equity from his truck. About a month later, Mr. ******** received a bill from Ally Bank for damage and trade-in fees. The bill was 560 dollars and thirty cents. When Mr. ******** called **** back, he made it seem like he did not know they were returning his truck to the bank. If **** had been upfront, Mr. ******** would have never made the purchase of the new car. They should've told Mr. ******** upfront that they would be returning his lease rather than purchasing it. They basically scammed him into believing that they were taking a loss on his truck, when in return, they were returning it and making him pay any fees. This company lacks respect for its customers and will intentionally mislead them.

  Business Response

  Date: 07/25/2024

  Mr. ********'s vehicle was turned into the bank based on the amount owed on the vehicle to his payoff.  With the excess miles driven per his lease contract with ALLY this was the lessor of the amounts it would take to close his lease.  The charge for the over miles has been paid.  The charges that ALLY sent him is based on the excess wear on the vehicle per his lease contract.  This charge is something that an inspector on behalf of ALLY charges based on the inspection and is not up to the dealer.  Attached is a form we use when customers have a leased vehicle that is closing.  It shows if the vehicle will be turned in to the leasing company or if it will be traded into the dealership.  It also shows any payments to the leasing company made on his behalf, and that the dealership is not responsible for any other charges.  This form was signed by Mr. ******** and **** on 6/20/24.

  Customer Answer

  Date: 07/28/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Before signing any paperwork, I repeatedly questioned **** about Grogan's intention to take my Dodge Ram off my hands. In accordance with our agreement (Ally), I understood that my truck had sustained damage and had accumulated excessive mileage. I asked **** whether they would take my truck off my hands if I purchased the Jeep primarily for that reason. Additionally, I didn't want to carry over negative equity into a fresh purchase. I went into Grogan's thinking that because of the damage and high mileage, I would be purchasing my lease from Ally. I am aware that Grogan's provided documentation demonstrates my agreement to have my lease returned, as well as my responsibility for any damage or excessive wear beyond the $6,464 that I had already given them. I fail victim, to signing the forms without reading them because I verbally asked ****.  I trusted that the requests I was making of **** would appear on the documents I was signing.
  
  **** also signed the form, but he was just as perplexed as I was and was unable to explain anything when I received a bill from Ally for the aforementioned charges. **** was unsure whether the dealership had purchased my truck or returned it to the bank. **** requested that I send him the bill that I had received from Ally so that he could inquire about the charges with his manager, "Bre." **** also signed the document, so he should have been able to explain the charges as soon as he received it from me. It also explains why **** would verbally tell me that they would be taking my truck out of my hands. If I knew they would return my truck to the bank, I wouldn't have bought the Jeep. 
  
  All I want is for Grogan's to know that I have the funds to pay the $560, but I also want them to stand on intergity. Everyone has experienced the situation where it is simpler to listen to the person explaining the forms rather than read them line by line. The majority of dealerships rely on their reputation to stay in business. I specifically made multiple verbal requests to avoid any confusion.

  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pre owned certified truck from them. I didn’t even drive it a month before the engine light came on and if starts to run funny. I took it to the service department since it was under warranty. It took almost a month for them to figure out what the issue was another month waiting for parts and here we are almost five months later waiting for them to fix it and get it back to me. Mean while the cars waiting to be serviced have changed multiple times. Should it be first in first out? Also I bought this truck to have a little side business doing lawns over the summer. So not only have I been paying for a truck that I can’t use for months I’m also loosing money from the lawns I had already arranged to mow.

  Business Response

  Date: 08/18/2023

  The technician that was originally working on the vehicle was injured and has been out for 3 months. We have it assigned to a new Technician and he is working on getting the engine replaced. We had to divide the technician's work that was injured between our other technicians. I spoke to the technician that is working on the vehicle now and we hope to have it completed no later than 8-25-23.

  Customer Answer

  Date: 08/30/2023

  [BBB Transcription via Duplicate]

  I bought a truck from Grogan’s town in march. It had to go in for maintenance in April it took them almost a month to figure out what was wrong. Another month for parts. And it’s almost September now and I still don’t have my truck back. The service tech called and told me they would try to have it finished by the 29th. I’ve heard nothing from them. They did give me a loaner car to use that can’t leave Ohio and Michigan. So I’ve missed two weddings and multiple birthdays. My family reunion is this weekend in West Virginia so I really need my truck back. I help my great aunt run the reunion since the recent passing of her daughter I can’t not be there. Grogan’s town had had my truck longer than I have and I’m also wondering if this falls under them lemon law.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2th,2023 on my Pacifica, 2022 with less than 2000 miles on it my engine light came on. Took it to Grogans ,on May 23 they told me it needed a new engine. They had this car all this time. They ordered a new engine. Chrysler’s customer service told me it was delivered to Grogans on June 7. I am still waiting for them to put that engine in my car. They keep on giving excuses. I don’t know what else to do. if you could help, I would appreciate it

  Business Response

  Date: 08/02/2023

  We are currently in the process of replacing her engine. We have had the replacement engine here to do the work, however only a few Techs are at the level to do that repair per warranty guidelines.  As soon as we had one available to complete all the engine repairs we had scheduled ahead of her we started.  We began to replace the engine on 7/24/23.  Due to a storm and power outage we were not able to work on it from 7/26/23 until 7/31/23.  Baring any other set backs we should be done with it shortly.

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took the truck in to have a Dent fixed on the driver side and Grogan's employee dented the passenger side.. The side They dented they never fixed I brought it back 3 times and they just threw bondo in there and the paint doesn't match.. They've claimed every time it looked good to them but even their salesman I talked to said he could see it playing this day..and everyone that sees it.. My new truck is ruined marked discolored. Then 2 days ago I brought it in to have the muffler bolted up because the muffler bolts broke at 35k miles.. I ask them to rotate the tires and they change the oil by accident. I have mobile one fully synthetic oil top grade filter just changed.... They put in a synthetic blend which is a lot cheaper and they lied to me and said it was fully synthetic. The mixture of the 2 oils will ruin the engine.

  Business Response

  Date: 03/29/2023

  The business did put the wrong oil into the consumer's vehicle.  It has since corrected the situation.  It picked up the vehicle from the consumer, drained out all the oil, put in the consumer's Motor 1 oil, and then returned the vehicle to the consumer.  The business considers all matters resolved with the consumer at this time.

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my jeep in to have an oil leak and heater core repaired with my warranty .. the final invoice didn’t have gaskets on it so the warranty place wouldn’t cover them, Groganstowne tried to get ME to cover the cost,, I called the warranty comp and got it all figured out ,, my car is still leaking ( they said they fixed it)i contacted them about it and they REFUSE to use my warranty ever again ,, and because THEY said my heater core is only clogged and NOT broke ( which it s,, I have no heat & my floor is wet )now the warranty place won’t cover it and I have no car to drive to take my car in again! The mechanic has been personally txting me telling me their not gonna honor my warranty if I bring it back again , very unprofessional

  Business Response

  Date: 01/12/2023

  We are more than happy to set up a follow up visit with the customer. We pride ourselves on being honest and transparent. If there was a workmanship issue or a defective part, we stand behind our work for 2 years. We shared 100% factual information with the extended warranty who declined coverage, not our dealership. At this time, we would kindly ask the customer to pay for any repairs out of pocket and seek reimbursement directly from their extended warranty. 

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having trouble with vehicle and could not take it to a dealership in columbus where resides because they were all booked up. Brought vehicle here in toledo to get issues fixed. The car had a major jerk when you take off and was told from a couple other mechanics that said it could possibly be a transfer case seal leak as far as the other things that were wrong needed to take to a dealership. Seems as once they found out that it was told by other mechanics it was the transfer seal leak they concentrated on that and did not look at anything else that could have been wrong with vehicle. All they kept saying that all the recalls was done and that the transfer seal would not be in until a week in a half and now its been 3 weeks and it finally came in, but since they have not checked on anything else that could have been wrong. According to consumer they were supposed to do a double diagnostic because lights stay on in the vehicle. that was not done. Has been making several calls to service manager and they keep giving the run around.

  Business Response

  Date: 11/21/2022

  [BBB Transcription via Email]

  
  ****** ******* <*************************>
  Attachments
  9:18 AM (25 minutes ago)
  to me
  
  I am writing to respond to the following customer.
  
   
  
   
  
  I ****** *******, Service Director have spoke to the customer and his wife on multiple occasions including at the time of pick up where she threatened to follow my staff home from work. As you can see from the attached paperwork, we were not able to duplicate the customers concern at the time of service. There was no charge assessed because no repair or validation was made.
  
   
  
  Based on the experience with the customer and how she treated our staff I would not be interested in doing any additional work for them.
  
   
  
  Thank you.