Complaints

This profile includes complaints for Erie Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Erie Home

  3516 Granite Cir Toledo, OH 43617-1172

  
• 

  Erie Home Basement Solutions

  24 Industrial Park Cir Rochester, NY 14624

  
• 

  Erie Home

  6057 Corporate Dr Ste 1E East Syracuse, NY 13057

  
• 

  Erie Home

  121 West Dudley Town Road Unit F Bloomfield, CT 06002

  
• 

  Erie Home

  20 Leonberg Rd Bldg D Cranberry Township, PA 16066

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is a total scam. Quoted me at $40,358 for patching leaks & replacing the shingles, yet parts barely came to $10,000 & that’s when I included replacing all ocb boards (they weren’t gonna replace them all), using the more pricier underlay, & including all the tools I would need meaning their labor cost would be over $30,358. I was told I needed to pay $100 to lock in the price upon signing the contract while waiting on a loan approval for financing, being told that $100 would be refunded upon cancellation of the contract. The contract stated I had 3 business days prior to midnight on the 3rd day after the date the contract was signed to cancel the contract. I cancelled on the 3rd business day then received a call being told they already ordered the material during the allotted cancellation period & that I would have to pay a restocking fee. I reached out to the main office where they tried saying it’s out of their control, but after awhile of talking to them on the phone they changed their tune & said I would be refunded my $100 in 3 weeks (though the contract says 10 days after cancellation) which I’ll believe when it happens which is highly unlikely especially after receiving an email from 1 of the places Erie Home applied for a loan under the name Erie construction for me to finance the roof & they tried pulling a fast 1 & applied for $100,000 instead of $40,358 knowing the money would have been paid directly to them where all they had to do was tweak the numbers so I wouldn’t know how much they actually received all the while I would be paying on a $100,000 loan thinking all they got that I’d be paying on would be the $40,358. I even have audio recordings because when I don’t trust a company you better believe I’m recording our phone calls. If they don’t wanna refund my $100 then I’ll have no choice but to get my credit union involved & Erie Home can take it up with them as to why they wanna be in breach of contract & wanna keep my money

  

  Business Response

  Date: 05/07/2025

  Erie Home apologizes for any inconvenience this may have caused. We have processed a refund of $100 to the credit card originally used for the transaction. The refund was completed on our end on May 1, 2025.

  Customer Answer

  Date: 05/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Erie Home replaced our roof and gutters this past March. In the replacement process, there were items that were damaged. A bronze Flying Eagle with moving wings had a wing broken off and it is beyond repair. We also paid to have it installed. Six hose guards were also broken.**** from Erie Home ************** sat down with us and went over the damaged items and agreed on $800.00. This was on March 27th and said that we would be receiving a check in a week to 10 days. He answered a couple of texts and stated that he had contacted the accounting department for reimbursement. Now hes not answering our texts or returning our calls. Thanks! *********** ******

  

  Business Response

  Date: 04/29/2025

  Erie Home apologizes for any inconvenience this may have caused. The check has been processed through our accounting team and will be mailed out on Friday 5/2 in the amount of $800.
  

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/5/2025 I had Erie Construction Midwest over to give me a roof estimate. I initially agreed while the rep was visiting me in home. However the next day I called the rep back to cancel and I was assured that my project would be cancelled and any deposits would be refunded. It has been two weeks since then and I havn’t received my refund and when I call the Erie offices people don’t answer the phones. When I text with the local office administrator Dominick he plays dumb like he doesn’t know what I’m talking about. No work has been completed, and I do not wish to move forward.

  

  Business Response

  Date: 04/29/2025

  Erie Home apologizes for any inconvenience this may have caused. The refund check for $4,180.00 was sent via FedEx on Thursday, April 24th, and was delivered on Friday, April 25th.

  Customer Answer

  Date: 04/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Donita Harnage l

• Initial Complaint

  Date:04/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [BBB Transcription via *******] Consumer signed a contract to finance a roof with *********. She stated she was misled about the financing information. She agreed to $248.00 a month and when she received the financing information, she found out there was compounding interest. The company would not provide a resolution.

  

  Business Response

  Date: 04/15/2025

  Please see attached response letter. Thank you. 

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Erie Basement Solutions install a moisture barrier and a sump pump with French drain. It was very poorly install the tape was hanging off the walls and you could tell that areas of the foundation were busted out with being properly patched over.. they were suppost to drill weep holes to divert water out of the walls to the corrugated pipe that leads to a sump pump but I never seen holes drill just the bust foundation bricks, they drill random holes in the moisture barrier and just left the holes there, they have had to come out multiple times and work on it instead of putting the time in and fixing it . NOW THE MOISTURE BARRIER IS LEAKING and who ever I talked to I think his name was **** just told me he's busy driving and he was short and rude, more or less just said there's not much more he knows what to do he can try to consult with someone to get it fix although they guaranteed me it would be 100% water proof... took my 30k left me with a system that doesn't work properly...

  

  Business Response

  Date: 04/17/2025

  Erie Home apologizes for any inconvenience this may have caused. Our team visited the customer’s home on April 10th to address the concerns, and we are actively working with them to ensure a satisfactory resolution.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 17th we had **** ****** over from Erie Home basement solutions. We were pressured into signing a contract for a waterproofing job by them. We foolishly signed a contract in which my credit card was charged $2,395. After he had left we had realized that maybe we had made a mistake. After reading a few things we knew had. I called **** the next morning and asked that he please cancel our contract as is permissable with the NY State cooling off rule and he said he'd take care of it. A week later the charge was still there. He would not answer his phone so I disputed it with *********** and the charge was removed and I thought it was done and over with. Yesterday I looked at my *********** balance and it seemed way to high and saw that the charge had reappeared. He is not answering my phone calls and emails are not going through. We can not afford to just let over 2k just go. At this time the document we signed through ******** is expired and I can't access it anymore. Please help us resolve this. Thank you for your time.

  

  Business Response

  Date: 04/15/2025

  Erie Home sincerely apologizes for any inconvenience this may have caused. The down payment of $2,395 was withdrawn from the account on February 17, 2025, and subsequently credited back on February 21, 2025.
  Our records show no additional transactions associated with that card number or the name *******. For your reference, the sale receipt and the credit receipt are attached.
  

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23162415
  
  I am rejecting this response because: the purchase was charged again on March 12, 2025.
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 04/18/2025

  The original charge to the customer's card was processed on February 17. After the job was cancelled, we issued a refund, which was successfully processed on February 21.
  Subsequently, the customer disputed the original charge with their bank, and the amount was withdrawn from our account. We contested the chargeback, providing documentation that the refund had already been issued on February 21.
  The bank reviewed the case and confirmed that the refund had been processed, and therefore reversed the chargeback in our favor.
  As a result, the customer should see two charges on their account, along with two corresponding refunds. Attached is all the documentation of the process. 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Erie Homes on 5/13/2025. My decision for choosing Erie Home was heavily influence by the sales team analysis that venting in my attic was inadequate and could be completed by their expert team. I was concerned about the "oozing" sap they showed me in attic beams indicating excess heat in the attic. After the roof was installed on the 5/16/2025, ridge vents were installed without intake vents. At first Erie Representative ****** ******** insisted he had installed can vents on my property and sent a picture of them. They were however, the existing vents. The Erie's sale crew judged the roof improperly vented. There were and still are no intake vents. According to a contractor who was in my home to correct the intense winter drafts, my roof was not properly vented. For roof vents to work properly he said both intake and exhaust vent are required to protect the roof and allow outside air to enter through the bottom of the attic instead of taking heated or cooled air from the home itself. Multiple contacts with Mr. ******** have left me without a solution. He continues to say I caused the problem by asking Erie to fulfil the proper venting portion of the contract. He said he should ask me to pay extra for his solution to return my roof to the original type of exhaust venting. Mr. ******** told me he could not install soffit vents on custom metal soffits. He also said he could not install ***** vents. Without intake and exhaust vents the new roof, rafters and my energy costs are at risk. I had two other roofing bid that were substantially lower but I signed the contract with Erie Home for the proper venting in the contract language. It should also be noted I misread Mr. ******** email of March 30. I read that he would install soffit vents. I am still in disbelief that Mr. ****** thinks that exhaust only vents is a properly vented roof. I hope to upload email and contract language later but am stressed out at this time. This is a nightmare.

  

  Business Response

  Date: 04/14/2025

  Erie Home apologizes for any inconvenience this may have caused. We have been in contact with the homeowner and have developed a plan to address their concerns and dispatch a crew to the site.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired erie construction. Based on1)they said they had an AAA++ BBB RATING.Which they said reflected their ability to resolve customer issues. ******** began soon after installation in addition to scary nasty loud and inappropriate man stalking me water was pouring into my house. The flashing blew off seriously damaging the chimney, one man tried to extort money from me. They said they have fixed the leak but now there new leaks. It is going on 3 years since I first notified them. They said they would pay for the interior repairs- thar was over a year ago. They have not returned calls or emails. This company is destroying my house there may be serious black mold issues now! And while I have your attention they use an extremely dishonest advertising campaign and totally charge excessive $$ for possibly the worst roof too much money can buy.They need to fix this and all. Additional damage their lack of workmanship and lack of response to issues. I have a warranty -- but they tell me that will not fix some of issues that they are 100% responsible for causing. About them lying about their BBB rating -- what do you say about that? I never ever would have hired them if they had not lied about their BBB RATING!

  

  Business Response

  Date: 04/08/2025

  Erie Home sincerely apologizes for any inconvenience this may have caused. We have processed the payment to the company of your choice for the necessary repairs to the interior damage. This check has been mailed out. 
  

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3-10-2025 Erie Basement Solutions came out to waterproof basement completed on 3-11-2025 Job is totally unsatisfactory and unacceptable 1. Use 10 feet extension cord to power sump and back up battery 2. Running water out from sub pump into the yard point to the neighbors’ property less than 8 feet from them 3 cement job is sloppy it is uneven throughout has cracks, doesn't meet edges against wall and in spots that was jack hammered throughout the whole basement, cement residue on the sump pump plate and on the battery. 4. Didn't waterproof bathroom area of the basement that the salesman measured and included, they bathroom was dirty and had residue off the bottom part of the wall what looks like they were working but didn't do the waterproofing 5. Broke basement window that they had opened to place a hose out the window when made them aware they acknowledge damage and would send me a check for 100.00, 6. Encapsulation on walls is poorly installed it bubbled throughout cut short and not cut straight in areas through out the basement 7. Nothing done outside of the house I did not sign off on completion of work because nothing is done properly. 3-14-2025 *** ******(manager) & ****** *****Site Supervisor) came to house and looked at basement and outside about my concerns, *** last words to me was they would make it right. 3-19-2025 Talked to ****** about what was the scope of work being done he was not able to tell me complete details due to him driving so I told him call me back. no return call till 3-20-25 it wasn't ******, but the other gentleman I can't recall his name, but he didn't sound like he knew all the details but said they would be out Friday 3-20-21-205 between 8-830AM, They didn't come till about 2PM and they said they would reach back out to us to schedule time to fix, the description of what the fix would be sounds like a complete re-install. Based on how the intial install went I don't have any confidence in the company. Basement still not fixed

  

  Business Response

  Date: 04/10/2025

  Erie Home sincerely apologizes for any inconvenience this may have caused. We’re pleased to share that a mutual agreement has been reached between Erie Home and the customer.

  Customer Answer

  Date: 04/11/2025

  
  Complaint: ********
  
  I am rejecting this response because: I don't want complaint closed until the last part of agreement is fullfilled which is to replace window that was broke, Erie agree to give re-imbursed when I get a quote for replacement and installation I will not have estimates until April 16 & 17 when I have companies coming out to give quotes. I have recieved the 10000. deposit refund.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told that the shingles they were offering were top of the line new type shingle that comes with a lifetime warranty. If there was any problems with our roof they would come immediately out to fix. Come to find out $21,000$ for a small ranch roof. The shingles are normal singles. We have been trying for over a month to come fix our leaking roof and they keep giving us the run around. We got a loan through *************. Looking to file a lawsuit!

  

  Business Response

  Date: 04/02/2025

  Erie Home sincerely apologizes for any inconvenience this may have caused. We visited the home this past weekend and found that the issue was related to the heat stack rather than the roof. However, we took care of the repair.