Business ProfileforSeagate Roofing and Foundation Services

10/2022, waterproofing system installed. 3/2023- I checked to ensure my backup sump pump was functioning. It was not, there was sand clogging up the check valve on my backup pump. I discovered a lot of sand that had been discharged from my sump. I knew then that this sand was coming from underneath my foundation, and this was not good. I ran the discharge line to a different area of my yard to see how much sand was pumped while we were gone. We found a significant amount of sand in the new area where the sump was discharging to. We also found new cracks in the basement floor, and foundation walls. I immediately got in touch with Seagate. The only person that would come out was *** ******, my salesman. He came out to assess the issues/damage. It discovered that back in October, Seagate improperly installed the new crock. They had cut the bottom of it off in order to make the installation easier. this allowed the rising water table to wash sand out from under my floor and foundation into the crock and to be pumped out. Seagate replaced the bad crock 1 week later. Seagate acknowledged at that point that the damage to the floor and walls stemmed from this erosion issue, caused by the improper installation. The crew thought it best at that time to not bust up and repour the broken piece of floor because of how much water was flowing at that time. I agreed with this thought. Fast forward to about 6 weeks ago and I reached out to get on their schedule for the repairs that are necessary. That is when they sent their “production manager” to my house so he could “take pictures of the problems”. Several weeks of hearing nothing back, I reached out again. That is when I was directed to contact the owner directly. After many attempts I finally spoke to Mr. *****, who feels Seagate owes me nothing, and that I am simply out to get his company to fix issues that are unrelated to Seagate's poor workmanship.