Customer ReviewsforOwens-Corning

The roof of my house went under warranty September 2020, my husband and I bought our house December 2021 with the stipulation that our roof came with a warranty. We didn't know and weren't told that we had to transfer the paperwork. Our roof started leaking over the weekend and we thought no big deal we will just call the warranty. Only to be told to kick rocks, because we neglected to transfer the paperwork within 60 days. They were able to see that our roof had a warranty, but because we didn't transfer it they wouldn't do anything to help us. Okay, we dropped the ball on the paperwork. However the roof clearly had a warranty and should have been covered for another 14 months. Their work obviously didn't hold up and the roof should still be covered. They did a job, said it would be covered and now they aren't holding up to their end of the deal because of paperwork. Ridiculous!

Hello - I apologize for the inconvenience however; the warranty is a legal document and must be abided by. All warranties from Standard to Platinum do require a transfer with 60 days (higher warranties require funds to transfer these). If the warranty is not transferred in 60 days, the warranty becomes null and void. Please visit www.OwensCorning.com to view the warranty stipulations. Thank you.

Just had my roof done December ******************************************************************************************** that OC was just as good. Well it isn't. ************* in ****** ***** did the work and asked for full payment day of install. That raised a red flag for me so I went on the roof the very next day to find these OC shingles were horrible. Coach roofing saw the pictures and said it was defective shingles. But in order to file a claim you have to pay the roofer in full. Well I would of never of paid him except they won't accept the claim until he's paid. This is a complete scam. I see so many others with similar problems. OC doesn't stand behind Thier product. I should of found a GAF installer. I still have a claim and submitted several pics of the roof the day after installation. Seems Color variation is not something they'll fix. Shame on OC for Thier shifty business practices. Please don't use these shingles. Even my contractor (************* of ******) says Thier defective and they are certified OC installers but OC *********** could care less. I feel scammed and this was a week after my sister's death. Scammed by OC and it's certified installers I just wish I could post pictures on here to show the lousy shingles.

Hello *** -It appears that you have opened a claim with Owens Corning ******************* on 12/20/2023. At this time we have received your photos, however we have not received the two full size shingle samples to proceed with the claim. The packet you received via email also states that two full size samples are required to move forward. Once those are reviewed we can issue a determination. Please call ************ if you have any further questions.

DO NOT BUY OWENS CORNING SHINGLES. They will not stand behind their product. 1 month after installation (my entire roof was re-done last summer) I noticed my shingles were falling apart from the bottom up. I called my contractor, who contacted Owens Corning, and they sent out someone from their quality team, they removed some of my shingles and brought them in for testing. After a few weeks they got back to me and said there is manufacture error, and agreed to send new shingles and pay for the labor to be replaced. They sent me a check and a voucher for new shingles. Once I got the check I realized they sent me a lousy $1,800 which only covers a tiny portion of the roof, and they said they decided to only refund me for 1 tiny section of the roof (less than 5% of the total roof) which was on a spot that is easy to access (where they removed the shingles), and are declining the rest of the roof because they "weren't able to get up there" and see it for themselves... I have a large barn home so it is not easy to get up on the roof. So I hired a roofing photographer with a drone, who took pictures that clear as day show the exact same damage on the rest of the roof. I sent those picture to Owens Corning, thinking obviously they would see the exact same damage that they already agreed was at their fault, but that didn't happen unfortunately. They declined me and are closing the case. The rep I was working with at the end told me to stop wasting my time sending in more information, it is falling on deaf ears, and her higher-ups don't care to see anymore info. The case is closed to them. Even though they agreed part of my roof is bad, and only won't cover the rest of it because they are too lazy to send someone out to check? Now I am stuck here with a crumbling roof, over $40k total for it, all because they won't stand behind their product that is a year old. She also told me to "try again next year" and maybe I'll have better luck. It's unreal I am going through this with such a large company. I've talked to numerous contractors (I'm in the industry) and warned them to never touch this product as OC will not stand behind their product. Even each of the contractors I spoke with are blown away that they are fighting me and declining me on such a clear cut case. I am hoping to someone rectify this with them before going the legal route, but it appears that is my only option. I'll continue to spread the word to not buy from this company. OC - do the right thing.

Owens Corning has contacted the homeowner directly to discuss the situation.