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Find a Location

Lay's Transmission Company has 1 locations, listed below.

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    Business ProfileforLay's Transmission Company

    Transmission
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/1/1972

    Years in Business: 68

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company builds, repairs and installs transmissions and drive shafts.

    Business Details

    Location of This Business
    378 Phillips Avenue, Toledo, OH 43612
    BBB File Opened:
    4/1/1972
    Years in Business:
    68
    Business Started:
    1/1/1956
    Business Started Locally:
    1/1/1956
    Business Incorporated:
    5/31/1962
    Accredited Since:
    4/1/1972
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    8
    Business Management
    • Mr. Brad Lay, Owner
    Contact Information

    Principal

    • Mr. Brad Lay, Owner

    Customer Contact

    • Mr. Brad Lay, Owner
    Additional Contact Information

    Fax Numbers

    • (419) 476-4114
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/26/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my 2017 truck into **** transmission to get fixed on 8/30/2022.They said it would cost around 4200 dollars.I said go ahead and fix it.Got my truck back about a week and a half later.Was told all the codes were gone and they did a complete rebuild on my transmission.They gave me a 18 month warranty or 18,000 miles.2 weeks later the transmission is still doing the same thing plus now I have a exhaust leak.I called them and told them about fixing my exhaust leak.They had to remove my exhaust to remove my transmission.I had only put about 80 miles on my truck since they supposedly fixed it.I talked to ***** ******* I believe.Not very friendly,and tries to be intimidating.I took my truck back in at 7 am on 9/22/2022 and asked them to find the exhaust leak and fix it.Went back to ask about what they had found about the exhaust leak and this ***** guy starts yelling at me and telling me I have all these trouble codes now on my transfer case.2 weeks earlier he told me all the codes were gone and my truck was good to go.I told him that I brought it back for them to fix my exhaust leak that they created.They didnt even address that problem.He is telling me I still have problems with the transmission or transfer case and was trying to get me to spend more money to fix again what he supposedly already fixed. I told him to talk to my lawyer.He then told me to take my truck and get off his property.Threw my keys out the door and told me to get out.I walked to my truck and was driving out past a garage door on his building and he and one of his employee started to flip me off and told me to bring it on mother f---er.I felt very threatened.This ***** ******* is out of control.Not sure if he doing drugs or what.While in the building even his secretary was hiding in the corner once he came out of his office.Worst experiance of my life.Not only was I threatened but my truck is still not right.It is worst than it was when I took it in.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Serving Northwest/West Central Ohio and Southeast Michigan

    BBB Reports On

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