Business ProfileforLuxury Pool Concepts

Pool construction-50% deposit required at contract signing $51,987.50 paid 1/26/23. 40% required before pool is permitted to come off the truck $41,590.00 paid 3/22/23, 10% balance due upon project completion $10,397.50. We are more than 11 weeks into this pool project with no completion timeline. Construction under our agreement was estimated to take four weeks, "absent extensions by Contractor or unforeseen circumstances beyond the control of Contractor or Owner. Delays with installs should be expected." While we understand delays can happen, it is my belief that these delays are due to the failure of Luxury Pool Management to properly manage and order the correct materials and supplies for our project. There have been no weather delays. We have not received the level of service or communication that was sold to us during our sales consultation. We did not receive the following that we were told we would receive: 3D CAD consultation nor rendering, we did not see or approve the design schematic, a pre-construction meeting, an involved and present project manager, clear and constant communication. Many of the issues on our project could have been avoided or quickly resolved if someone from Luxury Pools was onsite to manage the project. In 11 weeks, our project manager has been on our property three times. I informed him of our dissatisfaction with our experience with Luxury on 3/22/23, it was clear from my conversation with him that he was not receiving correct or adequate information from Luxury management about our project. As a result of this internal lack of information sharing, the correct materials for our project were not ordered. The delays in work and progress have been numerous. I also contacted the owner 5/12, no resolution. He blames manufactures, suppliers and subs. We are still waiting for the correct materials to arrive and someone to put them in. We still cannot use our pool and our decking contractor cannot complete his work.