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Find a Location

Brainseed Testing Center has 1 locations, listed below.

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    Business ProfileforBrainseed Testing Center

    Testing Center

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1100 Wayne St Ste 5200, Troy, OH 45372
    BBB File Opened:
    12/16/2021
    Business Management
    • Owner, Manager
    Contact Information

    Principal

    • Owner, Manager

    Customer Contact

    • Owner, Manager
    • Dawn Smith

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Melissa H.

    1 star

    10/01/2023

    I would give them 0 stars if it were an option. Worse testing experience ever. Proctor was horrible. Very disrespectful and rude to everyone testing there that day. Terrible location, difficult to find. Building smelled damp. Stains on the carpeting. I would truly give 0 Stars of it were an option. I understand you need to be strict but there is no need to treat people that way.

    Brainseed Testing Center Response

    10/05/2023

    Brainseed Testing Center Will J**** **** ***** ******* ***** **** ***** **** ***** **** ***** ********  Better Business Bureau ** **** ****** ******* ***** *** ******* **** *****  Dear Better Business Bureau: I am writing to you in regards to your recent correspondence concerning case # 56804 Melissa H******. I have looked into the case carefully, considering the statements that Ms. H****** stated in her complaint. The resolution that she is requesting is unclear. The test administrator was professional, polite and helpful. All candidates are warmly greeted and told to have a nice day when they exit the testing center. Sincere apologies were given to all candidates for any inconveniences they felt like they experienced. All candidates are given the option to reschedule if they feel as if they would like to. This candidate chose to test. The signs are located surrounding the entire area of the campus, front and back, with arrows directing candidate to follow. The site is cleaned and maintained daily. Candidate failed the exam. I am sorry for any inconveniences that the candidate had. I appreciate your understanding. Will J****/Dawn S**** ********* ******* ****** ***** **** 

    Customer Response

    10/06/2023

    Wheat her or not I passed the exam is not relevant. The proctor did not answer questions. She was not polite and if that is someone’s view of being professional that is a sad state of affairs. When you pull up the testing centers there is nothing but complaints about the proctors at the facilities. They have also been reported to our company education department. So sad that no one wants to really address the issues of this company.

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