Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Great Day Improvements, LLC

  2500 E Enterprise Pkwy Twinsburg, OH 44087-2338

• 

  Patio Enclosures

  198 Green Pond Rd Unit C Rockaway, NJ 07866-1219

• 

  Great Day Improvement

  1419 W 12th Pl Ste 104 Tempe, AZ 85281-5232

• 

  Great Day Improvements, LLC

  10080 E 121st St Ste 139 Fishers, IN 46037-4211

• 

  Great Day Improvements, LLC

  8436 Kao Cir Manassas, VA 20110-1728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Signed a contract 7/25/25 for a 4 seasons room to be competed in 8-10 weeks. Received a call on 9/4/25 that their sales rep was no longer with the company and they had to adjust my contract that he did. They told me that they couldn’t do everything in the contract and that it would cost me $16,000 dollars more to do it. I have already given them $11,973.58 as a down payment. It is not my fault that their employee didn’t do things right. I signed this contract in good faith.

  Business Response

  Date: 09/12/2025

  After reviewing your project, we found that the scope of work in the original contract is not something our company can complete. For that reason, we will not be moving forward with construction. A refund of your deposit is being issued.
  We understand this is not the outcome you were hoping for, but under the circumstances, we believe this resolution is the best way to make things right. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Patio Enclosures on March 26, 2024, for a glass enclosure to be constructed at our property at *** ***** ********* *******, ******** *******, ** *****. Problems began almost immediately with the project not being completed until September 2024. The current problem is that we reported in April 2025 that the metal wrap and trim around one of the corner posts had buckled causing deep waves in the trim, The caulk pulled away leaving open spots. One piece of trim bowed out and away from the post over an inch. 2 employees from Patio Enclosures (one from the East Coast) came to look at the issue. He released the corner trim but left it hanging. They said someone else would have to be scheduled back to fix it. That has never happened! We have made many calls to find out when that would happen, but the company has never responded and never attempted to fix the issue. All we want is for the company to stand behind the contract that we sign and correct the issue. If they are not capable of fixing their own product, at least refund enough of our money to hire another contractor to fix it. This is the worst company we have ever dealt with during our 60 years of marriage. Their mode of operation is ignore the customer long enough and they will go away.

  Business Response

  Date: 09/03/2025

  We acknowledge the concerns raised regarding the trim and coil on your enclosure. Your service appointment has been scheduled for September 15, 2025, to replace the wavy coil and correct the door trim. We regret the delays and communication issues you experienced and appreciate your patience as we work to resolve the matter. Our goal is to ensure the project is corrected to your satisfaction. Thank you.

  - The Great Day improvements Team

  Customer Answer

  Date: 09/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time.  The scheduled date to correct the complaint is September 15, 2025.  Our response will be different if that does not happen or if they don't finish the repair by the time we leave on vacation, September 22, 2025.

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to upload photos but it says files are to big. Patio Enclostmres took 16 months to build a 10 x 13 glass enclosed sunroom. My HOA required a brick foundation which I paid for separately, 8 grand. Was told I would get a break on the cost because of that. Waited months for project get started kept being told they were waiting for permission. Finally I xalled the city, paid the 300 bucks for the permit within hours. After I complained was told that would be deducted from cost, never was. The room was supposed to be completed in Drcrmber, but they did not start the work until Feb. Work was shoddy. They did not change the plans, to show a brick landing, so he didn't build the landing and steps. The construction crew followed the plans they had, wood was delivered, and they built a shoddy set of steps. I complained and was told sorry, they made the mistake but no one was going to come and fix the steps. Said they would tear the steps down. After continuing to complained they attempted to repair their work, but it embarrassing. Electrivinss came and left exposed wires, did not pass first safety inspection. Waited months for Amana system. Could not sit in room. After more complaints three men came to install an d realized electricians had installed the wrong outlet, and wall panel. Had to send electrician out again to rewire to accommodate the Amana heat and air. Meanwhile I gave paid them the 50 grand and have not heard from them since. I was promised a deduction first because they weren't building the foundation, then because I paid for the permits and because of the year delay.

  Business Response

  Date: 09/03/2025

  We are so sorry your experience with us was not what we would have hoped. All contracted work for this project was fully completed as of August 13, including the construction of steps at no additional cost. While there were delays related to permitting, these were resolved promptly once approvals were obtained. It is important to clarify that the masonry work referenced was never part of our contract and is outside our responsibility. Our team completed the sunroom in accordance with the agreed-upon plans, and all corrections and installations, including electrical and HVAC components, were finalized properly. Any additional requests outside the original contract are not included in our scope of work. We stand by the quality and completion of the work performed and are confident the project meets the agreed-upon specifications. Thank you.

  - The Great Day Improvements Team 

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Patio Enclosures (Montgomery, AL Office) on May 20, 2025 to have an enclosed patio installed. As of today, the patio is still not completely installed.
  They have collected over $27,000 on the project and look like NO finish in sight!
  When the installers came, they started the project and realized that the front side of the patio was measured wrong and couldn't complete the job after installing the two side corners.
  Whenever the installers were/is going to return the windows at the top of the patio is supposed to be installed also.
  The appearance of my patio looks like it has been hit by bad weather and patched up to get through an insurance claim. This has been like this for about a couple of months.
  Also, someone was supposed to come out to install an electrical outlet that is part of the contract.
  That also was an incomplete job.
  An electric company came out but stated they couldn't do the job and my salesman didn't understand the scope of the job to be completed.
  I have called, email and text message the Project Manager and was told the job would be completed soon. Can't even get the electrician back out to install the electric outlet.
  My sales person ******* ******** haven't even checked with me to see how the progress was going or just following up in general.
  The project has been a disaster and doesn’t seem as though it is going to get better.
  I'm at the point they can have the installers come and remove what they installed and I can find someone more reputable and competence to do the job.

  Business Response

  Date: 09/03/2025

  We acknowledge the concerns raised regarding the delays and incomplete
  portions of your project Our installation team is scheduled to return to
  complete the remaining work. Regarding the electrical outlet, we understand
  your frustration and will be onsite to review the situation with you. Our goal
  is to ensure a fair resolution—if the outlet can be added in the agreed-upon
  location (or a reasonable alternative), it will be completed without additional
  cost. Should the scope require work beyond what was originally committed, we
  will review those options with you prior to any decisions being made. We regret
  the challenges and communication gaps you have experienced and remain committed
  to completing your project to your satisfaction. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 09/03/2025

   I am rejecting this response because:

  
  I was told that someone would come to the house and discuss the outlet on September 1, 2025 and no one showed.

  Also, sent a text message today (Septemeber 3, 2025) requesting update and still no response.

  Don't understand why I should have to pay additional funds if the outlet can't fit or work in the agreed location.

  The salesman is who guranteed me the outlet would work and as I told Mr. ******* that's was the selling point

  of me going with Great Day to install the patio.

  
  

  Business Response

  Date: 09/11/2025

  We’re currently waiting for the electrician to provide a confirmed date for the outlet installation. As mentioned, the expected turnaround time is 1–3 weeks, and we appreciate your patience during this process.
  Once we receive the electrician’s availability, we’ll contact you immediately to schedule the installation and ensure the outlet is completed correctly. We’re committed to making sure this is done right and appreciate your understanding as we work to resolve it. Thank you.

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 09/12/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased AllView Elite Sunroom from Patio Enclosures, includes manufacture and professionally installation.
  
  Original sale call and purchase 3/10/2025
  Installation started 4/18/2025
  Partial and unacceptable installation completed 5/15 - we were told that replacement parts would be ordered to correct the installation.
  6/26/2025 Brad came to review the jobsite to see what was needed even though we were told that everything would be on order on 5/15
  We were told several times that someone would come to fix things, they either cancelled or just did not show up each time until 7/7, he was here a short time and left to come back with more product
  7/18/2025 installer arrived but could not repair all so was supposed to come back on 7/23.
  7/23/2025. installer texted to say that he would not be coming and material would arrive on 7/28 so won't be back until some time next week.
  
  8/1/2025. installer worked on some items but did not complete
  
  As of 8/21/2025 satisfactory installation is still not complete
  
  The product design is awful and the work that is completed is shabby .
  
  We have submitted surveys reached out to contacts at Patio Enclosures but have not received any help. Just a lot of run around.

  Business Response

  Date: 08/29/2025

  Thank you for bringing this to our attention. We are in the process of reordering the necessary units to complete your installation correctly. Our team will be reaching out to you directly to provide an updated timeline and ensure all remaining work is completed to your satisfaction. We apologize for the delays and appreciate your patience as we work to resolve these issues. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 08/29/2025

  We would prefer to keep this open until the installation has been completed.

• Initial Complaint

  Date:08/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 4/15/25
  Amount: $17, 842.08
  Project: Sunroom
  Complaint: Service not provided
  Feedback: Made multiple attempts to for followup with no resolve

  Business Response

  Date: 08/26/2025

  We have been in contact with the customer and confirmed her installation is scheduled. The project remains active, and we will continue to work with her through completion. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:08/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/30/24, we signed a contract with Stanek to provide 13 replacement windows (12 double hung windows and one casement window) for a total cost of $27,000. This full amount was approved through Stanek's offered financing - GreenSky, and was to be paid in four installments - $8,100 down payment, $8,100 upon order of manufactured material, $8,100 at start of installation, and $2,700 at substantial completion. The terms of the financing stated that Stanek had 6 months to bill against the loan and complete the project.
  
  On 10/2/24, my existing windows were removed, and the Stanek windows were installed. At that time, the installation team noted that one of the windows was damaged and we would be contacted by Stanek for resolution. Following their departure, I inspected and found visual damage on every single window that was installed as well as damage to our home. This was immediately documented this with photos, email, and phone calls to Stanek requesting support and a plan of action for addressing the defects and discrepancies. I also at this time requested that the $2,700 remaining balance not be billed as I did not consider anything to be "substantially completed" as all 13 windows required correction and/or replacement. Despite numerous visits to my home over the last 6+ months, Stanek has been unable to satisfactorily remedy the situation and attempts by Stanek to provide replacement windows, we are seeing consistent defects and poor resolution.
  
  I am requesting engagement through the BBB to help resolve this year long discrepancy, and request financial compensation aligned with a 25% devaluation of the contracted price, as the products installed do not meet the advertised quality that was sold at the time of contract signing. Attached is the documentation small enough to upload, and the remainder have been provided numerous times to Stanek and are available for download:
  ***************************************************************************************

  Business Response

  Date: 08/22/2025

  We sincerely regret the frustration and inconvenience the customer has experienced throughout this project. We maintained communication with the customer and her husband as manufacturing issues arose. Our Installation Supervisor offered to inspect the windows to verify and resolve any reported concerns, but the customer has declined further on-site review. The customer still has a balance due of $2,700. In recognition of the difficulties encountered, we are willing to split this balance and provide a discount of $1,350. As the customer is not permitting our team to return for inspection, the warranty cannot be extended under these circumstances. We remain committed to working toward a resolution if the customer allows our team access to the property and regret that the process has caused any dissatisfaction. Thank you.

  - The Great Day Improvements Team

   

  Customer Answer

  Date: 08/22/2025

   I am rejecting this response because:

  Hello, I received the business response and appreciate your assistance working through this difficult situation. The information contained in the business's response continues to demonstrate the disconnect between the parties and feels intentionally misleading given the almost nonexistent communication we have received over the last several months.

  After waiting over a month for someone from the company to contact me, I received a call from the business on 8/20. We were able to have a 30-minute discussion on 8/21. During this conversation, it was stated that my 25% refund request would likely be rejected, as a refund of this level would impact the financials of the business and the individual's bonus.
  
  As you can imagine, being the consumer who has already spent over $20,000 of my hard-earned money, this comment in itself was completely out of line. I have also read the other reviews on the BBB, I find that I am not in a unique situation with my personal experience. The individual I spoke with on 8/22 has cited manufacturing and quality challenges over the last year, as well as labor resources that have been let go from the installation side. I, the consumer, am not obligated to accept an inferior product at full price because of operational challenges of the business that are being used as an excuse. And it certainly isn't my duty to accept this product so that someone else can get a bonus.
  
  I DID NOT state at any time during that conversation that they would not be allowed into my home. 
  
  I DID state that they have inspected on numerous occasions, resulting in my windows being ordered and remanufactured 3 times as they admitted the quality was not acceptable. They have damaged my home and continued to provide a product that does not meet the quality that was advertised or sold at the contractual price. 
  
  I DID state that as a result of this, I have limited trust in the business and have to watch everyone that enters my home as a result, instead of trusting them to do their work. I have allowed the company numerous attempts to properly remedy the situation and have grown increasingly frustrated with the lack of response and inability to escalate to anyone that can provide a customer focused response.
  
  I DID state that I did not feel it was value added for anyone at this point to come into my home, because this would be their fourth attempt at manufacturing the product. I also expressed a general lack of confidence in a fourth manufacturing attempt, as they have already tried to pass off inferior quality in hopes that we would not object.
  
  My request closing the call on 8/22 was that Stanek reevaluate the information and history provided in my numerous written communications. I have continued to document everything in writing because of the lack of follow-through from the business. I requested that Stanek come to me with a proposed remedy for us to discuss in the very near future. 
  
  I did receive an email from Michael Steenland the morning of 8/22 that reiterated my refund request of at least 25%, and that I should expect a call from the regional operations manager, Rachel Sugalski on Monday 8/25 to discuss.
  
  I have no objections to the team from Stanek entering my home for valid warranty reasons, especially given the open recall on my casement window that was received via mail, which further emphasizes the validity of my concerns on product quality. If Great Day Improvements is rescinding the warranty due to my complaint, a 100% refund is required to allow removal of their product after contracting with a company that is willing to stand behind the quality of their team and their products. 
  
  My ask remains the same as my original request. A 25% refund of the total value of the order, as the company has attempted to remedy the situation ineffectively since October of 2024 and has been unable to provide a product that meets the quality that was advertised and sold at the contractual price. If Stanek cannot accept this, I request that they provide an alternative proposal that takes into consideration the appropriate history.
  

  
  

  Business Response

  Date: 09/02/2025

  Thank you for sharing your concerns. Our Regional Operations Manager will be reaching out today to discuss a resolution and ensure your concerns are addressed directly. We have already extended a discount and remain committed to honoring the warranty for all work, provided we are allowed to complete any remaining punch list items. While we are unable to offer a 25% refund, we are prepared to work with you to finalize any necessary corrections and ensure the product meets the expected standards. We appreciate your patience and the opportunity to resolve this matter. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:08/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is due to an unfinished project and the inability to contact a representative from Patio Enclosures to address the completion of the project per our signed contract. We hired and signed a contract with Patio Enclosures in August of 2025 to complete a raised sunroom to adjoin to our kitchen on our raised/split level house. Project began as planned in March this year, and construction progressed to near completion in early May. The only items that remained were the installation of two wing windows and the cleanup of the dirt and **** from digging the concrete footings. It is now over 3 months later, and attempts to contact Patio Enclosures have been unsuccessful. All previous phone contacts, from the sales person, the operations administrator, and field supervisor/building manager are no longer being answered. I did get a hold of a representative in June who promised the new field supervisor would be in touch with us. The contact number the representative left was incorrect and actually belonged to a different business. We financed with Patio Enclosures, and well have to pay for a project that is not yet completed. It feels like they completely forgot about us and our project. Based on our experience, their customer service is appalling.

  Business Response

  Date: 08/22/2025

  We sincerely apologize for any inconvenience caused by the delays in completing your project. We understand that timely completion is crucial, and we regret that we fell short of your expectations on this occasion. We have reviewed this matter with the homeowner directly. The outstanding items on this project are the installation of two wing windows and the backfilling of the piers. Our operations team is in the process of confirming the wing glass with our Milwaukee facility and will be visiting the property. The homeowner has been provided with an updated timeline, and we remain in active communication to ensure all work is completed in accordance with the contract. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had 4 Stanek double hung windows and 1 picture window installed at this address in 2004. 1 of the double hung had a seal failure in the lower pain resulting in fogging, ore than 2 years ago. I then contacted some local Stanek window installers to come and fix the window, as it carries a lifetime warranty. None were interested. I then contacted Stanek Vinyl Windows, Corp. in ******** ******** OH. Thru them, I was finaly able to get a contact ****** ******, who listened. I sent her a picture of the window and all paperwork connected with the installation, to witch she replid, "This information is great. I have referred your issue to *** *** who will assist you now." Another month with no responce from anyone. Note: ******** address is the same as the Minomonee Falls I mentioned earlier, which names *** ****** as Manager.
  I know these people didn't install the window, but Stanek Window Corp. should pay some local dealer to come fix the window, whatever that cost is.

  Business Response

  Date: 08/15/2025

  We have been in contact with Mr. ****** and last spoke with on August 5 to confirm service. *****, our service representative, is scheduled to address the window concerns in September following his return from vacation. If parts are required, we will inform you of the expected timelines; however, we do have certain materials in stock that may be suitable. A final determination will be made during the September visit. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  I purchased windows through this organization back in early April of 2025. When the windows were installed, I came home from work and noticed that the windows did not look right. I then examined all windows and found flaws in every single window. (over 45 images of flaws with their product) I do not know how they even made it out of manufacturing. (The installers said the same thing when trying to clean them.) I have been contacting the organization for the past two months and have been ignored the majority of the time. When they do answer the phone, they inform me that they are working on the issue and will contact me back within one to two days, as they have to speak to their boss. I then ask for their manager's contact information and get told, "No, that she will work on it to get it resolved." I do not receive a callback and end up having to contact them again. Finally, after more than 12 calls and constant text messages with management, they say they have ordered all new replacement sashes and the picture frame window on July 10, 2025. I then called them on 7/31/25, asking for an update on the windows, and they informed me that the windows were never ordered. They asked me to release more money for the project, to which I replied that I would like a timeline of when you will be installing the windows at my house before I release the funds. Management then threatens that they "don't have a date yet, and I will halt everything without the start payment being released". I have already paid over 9K for these windows. They want me to pay them 15K before they even have a date on when they can get these windows serviced. I then spoke to two other representatives, and they informed me that the windows were ordered on 8/1/2025. I also asked them if I need to release the money, and they said they do not know that is out of their scope of work, but it makes sense why I don't want to release it until I am given a timeline. I just want them to be held accountable.

  Business Response

  Date: 08/08/2025

  Thank you for sharing your concerns in detail. We fully understand the frustration this ongoing issue has caused and sincerely regret the delays and miscommunication you have experienced. Please be assured that all replacement window components have now been ordered. Our Installation Supervisor in Columbus spoke with you last Friday and will be sending a follow-up email this week, as requested. Once we receive a firm ETA from the manufacturer, we will promptly update you. Regarding the payment concerns, we acknowledge that the request for the start payment has been explained multiple times. We understand your hesitation to release further funds without a clear installation timeline. While the contract requires the start payment to proceed, we appreciate your desire for certainty and accountability. We remain committed to resolving this matter professionally and will continue to communicate as transparently as possible. Thank you for your patience as we work toward a satisfactory conclusion.

  - The Great Day Improvements Team