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Find a Location

KC Roofing LLC has 1 locations, listed below.

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    Business ProfileforKC Roofing LLC

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 23 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/20/2020

    Years in Business: 5

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1750 Highland Rd Ste 1B, Twinsburg, OH 44087-2257
    BBB File Opened:
    11/5/2020
    Years in Business:
    5
    Business Started:
    1/30/2019
    Business Incorporated:
    1/16/2019
    Accredited Since:
    11/20/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Related Businesses
    Business Management
    • Mr. Cuyler M Hanna, Owner
    • Ms. Rita Cahill, Office Manager
    Contact Information

    Principal

    • Mr. Cuyler M Hanna, Owner

    Customer Contact

    • Mr. Cuyler M Hanna, Owner
    • Ms. Rita Cahill, Office Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/20/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On May 14, 2024 KC Roofing requested a shingle of my home to find out if it was discontinued. Mr. ***** ****** had me complete a service agreement indicating this was needed to remove the shingle to find out if I was eligible for a new roof. I was approved for the new roof; however, my deductible is $4,000. I was unaware of this and this amount was deducted from the estimated cost of repair. I forwarded the estimate to Mr. ****** and he stated he would take off $1,000. I informed him I never heard of such a large deductible and had no intention of paying it. When I informed him I would have other roofing companies come and give me estimates, he stated I was screwing him over and told me to look at the back of the service agreement (I did not know existed) which states, if I don't give him the business, I will be charged a 10% fee. Mr. ****** was not forthcoming and dishonest in the beginning. I was unaware I was entering into a contract. He expects me to pay him $1,843 because I want to find a better estimate the insurance will pay after the deductible. I forward the estimate from my insurance company out of good faith. If I would have never shared the information, he would not be able to charge me this amount. He has not provided any service and does not deserve this outrageous fee.
    Read More

    Customer Reviews

    23 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Donald W

    5 stars

    07/21/2024

    ***** and ***** were excellent getting my new roof completed! Very customer oriented! The best customer service that I have been part of! Being in quality for over 35 years, ** did outstanding work. The crew was pleasant and hardworking! I would recommend them to everyone and I have already! *********************

    KC Roofing LLC Response

    07/22/2024

    We are immensely thrilled to hear about your positive experience with our team at KC Roofing LLC. Thank you for taking the time to share your experience with us and for recommending us to your family/friends.  If you need us for anything in the future, please do not hesitate to give us a call. 

    Local BBB

    BBB of Akron

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