Complaints

This profile includes complaints for Wayne Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wayne Homes

  3777 Boettler Oaks Dr Corporate Headquarters Uniontown, OH 44685-7733

  
• 

  Wayne Homes

  4327 State Route 14 Ravenna Model Center Ravenna, OH 44266-8740

  
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  Wayne Homes

  1897 State Route 89 Ashland Model Center Jeromesville, OH 44840-9656

  
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  Wayne Homes

  11600 Highland Rd Hartland, MI 48353-2713

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  Wayne Homes

  9470 Lancaster Rd Hebron, OH 43025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2023 received notice that the door of our new home needed replaced. Said was ordered in 2024 and has not been replaced. Multiple emails and only get excuses .

  

  Business Response

  Date: 04/14/2025

  Thank you for sending us this Homeowners concerns. Upon receipt, our Director of Construction immediately reached out on Monday April 7th.  The homeowner returned his call on Friday April 11th, and they scheduled an appointment for Tuesday April 15th to complete the work.  We regret that this door replacement was not as fast as we or the homeowner would have liked.  

  Customer Answer

  Date: 04/15/2025

  Supposed to be replaced this afternoon.  Wayne Homes did reach out.  Took 2 years to get this door so hopefully today!

  Customer Answer

  Date: 04/25/2025

  I wasn't asked if it was resolved but Wayne Homes did replace the door.  Wish you would have asked before closing the case.

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently building a residence with Wayne Homes. They have not put primer any of the new drywall and have now painted over them. This was never told to me, and I was not given an option to have primer put down before painting. I would like this corrected due to the amount of money spent on the home.

  

  Business Response

  Date: 03/31/2025

  Thank you for the opportunity to respond to our customer’s concerns.  Our Regional Director of Construction has met with Mr. and Mrs. ***** at their homesite to review their concerns. We shared manufacturer specification and application guides detailing how the paint material is applied in new home construction.  During the meeting we inspected the paint materials used and the work completed to the Wayne Homes specifications and found all areas were completed correctly.  We also took the opportunity to review all future work that is left to be completed and alleviate any concerns or question the customer had. 
  
  Wayne Homes values customer feedback and remains focused on our over 50-year history of providing a quality product and service after move-in.  We apologize for the customer having to reach out and are confident we are back on track together.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We built a home in 2020 with Wayne Homes. Our porch in the back of the house is having major foundation issues. Wayne Homes is saying because of the soil, they will NOT honor their warrany.

  

  Business Response

  Date: 03/10/2025

  Thank you for the opportunity to address our homeowner’s concerns. Wayne Homes, at its own expense, hired a professional engineer to go to the site to investigate the cause of the foundation crack and provide a recommendation on proper remediation. This included excavating the soil around the area of the rear porch where the issue is located and using a Wildcat dynamic cone penetrometer to test the bearing capacity of the soils at footer depth and beneath the same soils. The engineer determined and included in the inspection report that “there is a relatively shallow layer of loose soil below the porch footer along the north wall and at the northwest corner.” Which explains why the soil, that a portion of the foundation is on and beneath the depth that was originally excavated during construction, is consolidating differently than the rest of the porch footers resulting in a crack in the porch foundation.  The report also includes a stamped engineer solution to mitigate any further movement as a result from the poor compaction of the soil in this immediate area.
  
  Wayne Homes understands the complexity and burden that this issue has created for the homeowner and has offered to provide contacts for trades that are capable of performing the required repairs at the homeowner’s expense as this was a result of poor soil conditions that are not covered in the Warranty. Wayne Homes encourages all customers to perform adequate research and testing of their soil if there are concerns about the constructability of a homesite.

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We completed construction with Wayne homes August of 2023. During construction a windows was noticed to be leaking a lot. The construction manager was notified but nothing was done. Since then we have logged 4 attempts to get the window repaired or replaced. 1 attempt was maid late 2023 but they ended up making the leak worse. We now have 3 windows leaking and have called multiple times. We were told in spring of 2024 that the windows were going to be replaced. It’s now November of 2024 and nothing has been done. We have called over and over and keep getting told that ***** is sending new windows.

  

  Business Response

  Date: 11/25/2024

  Thank you for the opportunity to respond to our homeowner’s concerns.  Our Regional Director of Construction has spoken with Mr. ***** about his concerns.  We have scheduled an inspection to look at his window issues as well as a few other items that were mentioned during this conversation.  We also reviewed with the homeowner the process for contacting our Customer Care team to ensure proper assignment and tracking of warranty items.  We believe we are all on the same page and our Director of Construction will maintain involvement to ensure all issues are resolved in a timely manner.
  
  Wayne Homes values customer feedback and remains focused on our over 50-year history of providing a quality product and service after move-in.  We apologize for the customer having to reach out and are confident we are back on track together.

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2020 our family began the process of building our forever home with Wayne Homes. From the beginning we have had problems, but had overlooked them because we really had found our perfect Floorplan and home. We were promised items and things for our home, to later find out that it was "not allowed". Staff turn over was so high that we didn't know who we would be dealing with from week to week, and there were delays in part to the high turnover and mistakes on their end. Our building manager was a joke. He was out to the house as few ti as as he could possibly be, talked negatively anout the workers and other families he was building for, and made several mistakes in reading our building plans. One of the mistakes resulted in a large error where our basement steps were left unfinished with no drywall beside them. Instead of reporting that and having a trade come fix it, he toom it upon himself to "fix" it. Almost three years later the poor quality of the work is evident by every s**** and seam showing and practically the stairwell having to be refinished. During g the build I would bring up concerns and was told not to worry because that is what a warrenty is for. Upon completion of the home, we began to find errors that needed to be fixed via warrenty. It is three years later and 3 or 4 of the items out if a long list of 25 have been fixed or even acknowledged. Again high turn over rates have led to us in contact with someone then the next week it is like the person vanishes. I email frequently to customer care asking for updates with responses stating that they will forward the information and no response. I am writing in hopes that the company, Wayne Homes will fulfill their warrenty and fix the incredibly poor work that was done on our home. I want the quality home I was promised, but instead am spending days trying to contact them and be ignored.

  

  Business Response

  Date: 10/15/2024

  Thank you for allowing us the opportunity to respond to this homeowner's concerns.  Our Regional Director of Construction has spoken directly with the homeowner and has scheduled a meeting for October 21st at 4 PM to discuss and review their concerns. 
  
  Wayne Homes values customer feedback, looks forward to addressing any potential concerns and remains focused on our over 50-year history of providing a quality product and service after move-in.  We apologize for the customer having to reach out.

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We began working with Wayne Homes in late 2020 to begin building our home in 2021. Our home build had a long list of issues that were incredibly stressful to get resolved. We moved into the home (4 months later than continuously promised) and had a contract for outstanding items. The home also had a 2 year warranty during which most of our complaints to the warranty department went unanswered and contracts unfulfilled. There has been significant employee turnover, and as we find that the employees we were communicating with are gone and find new people to contact about our concerns, we have had walk throughs for the new people to look at our remaining issues. They then promise us that everything will be dealt with and apologize for the past employees not doing their job. And then repeat. We have been naive and patient in believing that our issues will be resolved, only to continue the process of having a couple issues addressed and a list of remaining issues that go unanswered. For the sake of other consumers considering working with Wayne Homes, suffice it to say that my husband and I regret building with them and would never recommend them to anybody else. For the sake of hopefully getting our remaining issues resolved, I will attach the latest promise by the regional director of construction on 1/24/24 of which 7 of the 13 issues continue to be unresolved today, 9/7/24. This agreement to address the 13 issues beyond the 2 year warranty date was made due to the fact that the issues were all directly related to documented errors by Wayne Homes during the build and/or during the warranty period that were not fixed in a timely fashion. We continue to have a fire door that is not up to code, sliding glass door that leaks water and has damaged casing, warped cabinet doors/trim issues to be replaced/fixed, damaged casing and threshold on front door, leaking master bath shower with open drywall where mold was cut out which damaged light fixture below, and warped doors.

  

  Business Response

  Date: 09/11/2024

  Thank you for allowing us a chance to respond to our customer’s concerns.
  
  Our Regional Director of Construction contacted the customer and reviewed their concerns as well as set up a mutual appointment at their home for Wednesday, September 18th, 2024. We identified some of these issues were in fact resolved and we are actively working to resolve and assess their remaining concerns along with a few new items covered under our warranty.
  
  Wayne Homes values customer feedback and remains focused on our over 50-year history of providing a quality product and service after move-in. We apologize for the customer having to reach out.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a home built in January 2022 and within a year we had dents all over our floor on our main level. We upgraded our flooring to luxury vinyl due to the salesperson we worked with telling us how durable it would be. We informed Wayne Homes of the issue during our warranty review and were told we could have just the damaged planks replaced but were informed that may be worse than leaving the dented planks since the flooring would no longer match. The dents are being caused by stools, tables, chairs etc. It seems like the flooring is not what we were told it was. We were basically told we could have flooring with dents or flooring that doesn't match and that is all they would do for us. This is frustrating having upgraded and only been in our home for two years.

  

  Business Response

  Date: 07/09/2024

  Thank you for the opportunity to respond to our customer’s concern.
  
  On 12/17/2023 Mrs. ******* contacted our Customer Care department to notify us that she had damage/denting to her flooring. Our Warranty Manager reached out to her and set up a meeting to inspect the damage. At the inspection, floor depressions were found in several locations. The homeowner confirmed that she had furniture there for some time. Our Warranty Manager explained that heavy furniture that does not have proper flooring protection can cause depressions in the flooring surface. This is outside of the warranty coverage, however in an effort to partner with our homeowner and our trade partner, Wayne Homes did offer to use leftover flooring pieces that were on site to replace the affected flooring at no cost to her.
  
  Prior to work beginning it was noted that the homeowner had used cleaning products other than the manufacturer’s approved products, which had resulted in the installed flooring no longer matching the original finish. At that time, the homeowner refused service saying that her expectation was that her entire floor be replaced. Our local Construction Manager reached out to her to discuss the situation and explained that even though the warranty coverage does not include improper care and use, Wayne Homes would still be willing to swap out the damaged pieces with the understanding that the finish would not match.  He also discussed with her that we could provide her a price for replacing the entire floor with an entirely different material. The homeowner rejected this offer and insisted on a full replacement of all the flooring in her house at no cost to her. She was informed that we cannot replace the entire house at no cost. The offer on the damaged pieces still stands. We consider this matter resolved.
  
  Wayne Homes values customer feedback, and remains focused on our 50-year history of providing a quality product and service after move-in. 
  

  Customer Answer

  Date: 07/23/2024

  I did not see the communication in time about the need to respond to Wayne Homes response. They were not honest and that is very disheartening. They said we had large furniture where the denting occured and that is not true. We have bar stools with pads on the bottom at our kitchen island where the floor is dented everywhere, I hardly call that large furniture. Besides that I have had several homes with different types of vinyl and laminate flooring and have never had that issue. Our home was not even two years old when we noticed all the denting. He also said we used improper floor care, that is funny because the flooring guy that came to assess it said walking and just living in your home changes the color and gloss of the flooring, nothing to do with floor care, but they left that part out, how convenient.

  Customer Answer

  Date: 07/31/2024

  This is my rejection, they did not tell the truth in their response. They have left us high and dry with unacceptable flooring.

• Initial Complaint

  Date:06/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My house was completed September, 2014. In October, 2023 I contacted Wayne Homes about water, dampness and black marks on section of my east side where the wall meets the floor. A rep from WH came and during the inspection he said he thought it was the drainage system but he wasn't positive and said I needed to contact ******, the waterproofing company. Didn't understand that since the walls were NOT even damp. Contacted ****** who, because to the time of year, setup an appointment for May 14. On May 11 I had a really bad storm, so I took a video on my sump pump, showing there was no water exiting the east pipe. I also sent it to WH asking a bout it. No response. I called WH again on May 14 about the problem and the rep came out, pulled on the drain, did a water test and drilled holes in the crock. He's still not sure why. ***** rep comes, meters all the walls, all are dry with very little moisture registering. Not a ****** problem. Back to WH. Rep with his boss comes on June 6. Does another water test and puts camera up drain.they bother say looks good. I see mud. They say that's common. Water is not exiting east drain, but they say that's OK because it's going around that drain exiting to the south drain probably because the east drain is higher then the south.Then why the floor and wall. They don't know. They want to come back when there's a heavy rain. On June 17 I contacted WH again. I discovered my northeast corner against east side was cracking, had water and was lower than the main floor. Returned call Tuesday and can't come until Thursday. Thursday morning he looked at the corner and told me that that's very common. After all this I asked what Wayne Homes was going to do. T hey would help me find to fix it, but they would NOT pay for anything. As a person with asthma, I cannot risk mold forming & coming up through my air conditioning. I am not asking that they replace the whole drain system, but rather help mitigate the cost of 40 ' of problem area.

  

  Business Response

  Date: 06/26/2024

  Thank you for the opportunity to respond to our homeowner’s concerns. We regret that our homeowner feels their concerns have not been addressed.  
  
  Our Director of Construction has reached out to the homeowner and set up an appointment for Monday, July 1st at 11:00 am to further inspect her concerns. 
  
  We understand building a home can be stressful and at times daunting, which is why we pride ourselves in our excellent customer service ratings both during and after construction is complete. 
  
  Wayne Homes proud of its 50 years of experience in providing exemplary service and addressing issues and concerns when they arise.  

  Customer Answer

  Date: 06/26/2024

  I received and accepted that Wayne Home will reinspect my complaint on July 1 at 11am. This is just a step in resolving my complaint that they are not honoring their 10 year construction warranty. Until the reinspection, this remains an open complaint.

  Customer Answer

  Date: 07/05/2024

   I am rejecting this response because:
  Yes, they came as they said they would. But, why is the question. It was obvious they had already had their minds made up.  I  believe this visit was only to be able to retain their BBB rating by responding to the complaint. I got the same "pat" answer to all my probing questions but no proof to back it up. They assume that they always follow the specifications and there's never an error made. But still cannot explain satisfactorily why ~40' out of~ 200' perimeter leaks water. With my warranty running out shortly, the resolution is that I will deal  personally with it as I continue to voice my opinion for people, friend or foe, considering this company, turn and run as fast as you can  the other way.

  
  

  

  Business Response

  Date: 07/16/2024

  While we regret that Ms. ********* is not satisfied with the coverage of her waterproofing warranty, we as well as the water proofing company have determined that the cause of the concern is not a waterproofing performance issue but rather a site condition of unknown origin.  The area of concern is a result of wicking from ground water from below the footer and creating dampness on the bottom course of block in one area of the foundation.  Water testing from above grade demonstrated that the waterproofing is working as prescribed as well as the footer drain which was inspected with a camera.  The water is coming from below the foundation and is being mitigated by the sump pump.  The sump was monitored to run approximately every 8 minutes during our recent inspection which in abnormal considering there were not any significant rain events leading up to and including the day of the inspection and the above grade area was noted as very dry.  It should also be noted that we have not received any warranty requests for the waterproofing issues until October of 2023 which was approximately 9 years after the home was completed.  Our records show that our local Warranty Manager inspected the issue in October of 2023 and determined at that time the negative grade in a few areas was the only explanation for the perceived waterproofing issue.  A waterproofing manufacturer representative came to the same conclusion during a separate site inspection.  We have offered to help Ms. ********* get in touch with a contractor who can help her further, but she has declined this offer and requested we leave the premises.  

  Customer Answer

  Date: 07/18/2024

   I am rejecting this response because:
  As always Wayne Homes use their double talk to get around the real issue. From the 1st meeting with Wayne Homes rep *****, he said he thought but wasn't  positive, it was a Drain Tile problem as the walls showed NO dampness. For Wayne Homes to continue to refer to my complaint as waterproofing warranty is misleading. This complaint is NOT against the waterproofing but the construction and installing rhev drain system.  I refuse to be talked to as a 2 year old or a stupid woman with the same answers, " water runs to the path of least resistance. "  so when that fails to explain the sitution, blame it on the "site". Mr **** insisted that my property as unique soil, not true found in several areas of ****, that contributed to the problem. It is deemed acceptable for building a house, if specifications are followed.  I still believe that either there is not enough porous filler under or over the drain pipe to prevent the soil from clogging the drain holes. Don't know where 8 minutes sump runs came from . I was with these two men and at the time did I see anyone look at a watch or make a note. I did not request they leave, there was nothing more to say since they still blamed the site.  As to date I have not received a written review or formal proposal as promised.  As far as using any information Wayne Home would provide, why would I ever trust Wayne Homes or any company associated with them to correct the problem? Although this complaint remains  unsatisfied, BBB please close this complaint, my health cannot deal with the stress of dealing with this company.

  
  

• Initial Complaint

  Date:06/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the home built 4 yrs. ago and it came with a 30 yr. basement waterproof warranty. A few months ago the basement leaked in several spots. I contacted Wayne Homes about it and they set up a meeting with their warranty rep and eco seal (waterproofing contractor). After meeting with them they determined that the covered by a roof concrete pad that had settled approx. 1” in one corner was what caused the leaking basement. I disagreed so I had 3 basement repair companies come look at it to get their opinions. They all agreed that the covered by a roof concrete pad was not causing the water leak issue. Eco seal and Wayne Homes then had their “ private engineer” come look at the basement. He recommended in his report that the one wall needed reinforced with straps due to the wall bowing to prevent further wall movement. He also did agree that the concrete pad was not the cause of the water leak but did not include that in his report because he was there for structural advisement. Wayne Homes and Eco Seal refuse to do anything. They want me to waterproof the inside of the basement to essentially waterproof their failing 30yr warranty waterproofing.

  

  Business Response

  Date: 07/01/2024

  Thank you for the opportunity to respond to our customer’s concerns.
  
  Our local Construction Manager has spoken with this customer.  We have scheduled a mutually agreeable meeting on July 11th between Wayne Homes, a third-party engineer, and the customer to evaluate the concerns again in regard to the basement wall and formulate a plan of action to address these concerns.
  
  Wayne Homes values customer feedback and remains focused on our 50-year history of providing a quality product and service after move-in.  We apologize for the customer having to reach out. 

  Customer Answer

  Date: 07/09/2024

  We have agreed for a home meeting 7/15/24

  Customer Answer

  Date: 07/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and we have agreed to have a home meeting 7/15/24.

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Built a new home with Wayne Homes and moved into it back in April of 2021. Had some items that were not completed at the time and did address a couple of them and get completed but a couple things were not completed. Well Wayne Homes also offers a so called 2 year warranty and will come back and fix issues that arise . 1.We have 2 interior doors that were delivered on 11/7/2021 that has not been painted or installed. 2.Had issues with the furnace vent layout within the home. Had a floor heat vent located on a interior wall. then the thermostat located right above it and a return air vent located directly above that. had trouble controlling temp in house as it was blowing across the thermostat .They sent the contractor out and moved it to a front small room instead of the large main room. Now the sun shines in on it in the afternoon/evening and gets false readings.So basically poor layout and basically to bad it is moved. 3.Roof leaked and came and fixed after many calls and contractor saying he was here but wasn't cameras don't lie.He finally did show up once pinned down. 4.these were issues from ************************************ painted Jump ahead to 2023 when I called in on March 16,2023 for the warranty issues to get fixed. Keep getting runaround that will reach out to **** and reaching out to painter. I have called several times including 3/16 , 5/1, 6/6, 8/18, 10/2,10/3, 10/9. 5.Pella window leaks itself and I have to pay to have it fixed since they say out of warranty. 6.Many s**** holes in drywall that have popped, wall to ceiling meets with pieces coming down ,garage drywall where roof leaked needs fixed ,bottom garage service door threshold part of it missing, 7.Got the good glue down vinyl flooring which has separated and can see flooring/glue underneath but the manufacturer looked at it and said that's normal so stay away from their good vinyl flooring I AM SURE THEY WILL SAY REACHED OUT BUT MAIN QUESTION IS WILL THEY DO ANYTHING ON THE ISSUES.

  

  Business Response

  Date: 10/20/2023

  Thank you for allowing us the opportunity to address our homeowners concerns. We had the opportunity on 10/16/23 to speak with our homeowner to apologize for the delay regarding their concerns and set a mutual appointment on 10/23/23 to inspect and address. We look forward to completing all outstanding items for our homeowner in the very near future. 

  We will continue to improve upon our response time and always strive to complete all outstanding issues within a reasonable timeframe.