Complaints

This profile includes complaints for Abbey Credit Union, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Abbey Credit Union, Inc. has 2 locations, listed below.

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  Abbey Credit Union, Inc.

  800 Falls Creek Dr. Vandalia, OH 45377

  
• 

  Abbey Credit Union, Inc.

  1341 Wayne St Troy, OH 45373

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have a car loan thru abbey credit. I hadn’t shown proof of insurance they added their insurance and my payment went up to $200. They said it was my responsibility to have it paid. it’s automatically taken out so I made sure the money was in there. 8/1 they only took out $115 then reported I was late as of 8/31 30days. I called them they said I had to come in sign for them to take out the $200 cuz it was a change amount. They kept telling me it was my responsibility to have the money to pay it which I did but not that I had to come in to sign something for them to do it. Since I hadn’t sign (not knowing I had to until 9-17-24) they flagged my account on credit report being 30 date as of 8/31 I tried to dispute it but I could only write 210 words so they didn’t get all the info I would like them to correct the credit report technically I wasn’t late on the payment I had the amount I needed but they didn’t take it out. That was on abbey credit for giving the info about signing new document

  Business Response

  Date: 10/22/2024

  This was the fourth time we added Collateral Protection Insurance (CPI) because she does not maintain insurance. She has had $1,295 in late fees. The CPI was effective on 6/28/24; she had not made her June payment. We began contacting her on 7/2/24 and made contact on 7/16.  She made two payments (7/18/24 & 7/24/24) to get caught up to be due for August 1st. So, in short, the CPI or wrong auto pay amount didn't have to do with her being late. The auto payment on 7/1/24 only transferred $3.90 because that is all that was available. The CPI letter does state that it is the member's responsibility to change the automatic payment, not just to have enough funds in the account. 

• Initial Complaint

  Date:10/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to the fair credit act which these jerks apparently think it doesn't apply to them have my credit report slammed with over removal date(s), a 2 yr minimum is allowed to stay on during an inquiry, these people don't keep up with anything. Trans Union ABBEY CU Important dates Inquiry date Aug 5, 2021 Removal date Sep 2023 Additional details Business type Finance other than personal Contact info Address *** ***** ***** ** ********* ******* Phone number ***** ******* Its now OCTOBER 2023 going into NOVEMBER 2023 - not 24, 25,0r even 30

  Business Response

  Date: 12/11/2023

  Abbey Credit Union uses Transunion to obtain credit reports.  Once Abbey pulls a credit report, Transunion shows that we pulled a credit report.  Abbey has no control over how long Transunion shows to subsequent credit inquirers that Abbey pulled a credit report.  This is an item that the consumer will need to take up with Transunion credit reporting agency.