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Business Profile

Funeral Homes

Witzler-Shank-Walker Funeral Home
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/10/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Approximately 6 weeks ago, I received a letter in the mail asking me to complete a questionnaire. The letter stated they would send me a pre-arrangement / final wishes book if I completed it.. I completed the questionnaire and mailed it. On April 9, 2024 I received a phone call from Witzler-Shank, asking me to set up a time when they could have one of their employees come out to my house and go over a pre-arrangement funeral costs, etc etc. I told the lady on the phone, the letter stated if I completed the questionnaire I would receive the organizer as a gift, I also told her if I would have known the requirement was to have someone come to my house before they would give me my gift I would not have completed it. Once again the lady said that is not how they do it. I told the lady they were very misleading and only wanted to sell me something. Seems they only care about their sales. I am quite sure their funeral home is a wonderful place to have a funeral but you don't offer something then take it back when I said I do not want someone coming over.

    Customer Answer

    Date: 04/15/2024

      This email is to confirm this complaint has been resolved. The Witzler-Shank funeral home has done what they said they would do and sent me my package. Please **** this as complete. Any questions please feel free to contact me.

     

    **** ********

    ***-***-****

Witzler-Shank-Walker Funeral Home is BBB Accredited.

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