ComplaintsforBraden Ford

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/7/23 at Braden Ford in Wapak Ohio I came to get a tire replaced (told it will take 30 mins) came to appt. at 10:45 pm still was waiting at 12:15p, went outside to look if vehicle was ready and noticed my undershield was hanging down. Went in immediately and told them it was hanging, he stated that they didn’t touch it, it may have worn out. This is absolutely false and they are the only one’s who work on my truck since i bought it from them new 2 yrs ago. I’m trying to figure out why the are under my engine for a tire change. This is unacceptable. Now wonder why people take their vehicles to shops for one thing and a couple months later, something else goes wrong. I learned this in OWE in High School of the automobile world. UNACCEPTABLE!

  Business response

  12/11/2023

  Braden Ford replaced a tire for the customer, which requires the vehicle to be in the air on a lift.  Nothing else was touched on the vehicle, and when customer got upset that his under shield (basically a fabric lining) was ripped accused us of ripping it.  We hadn't touched it, and those commonly ripped as they are on the undercarriage of a vehicle.  We went ahead and tucked it back end and repaired it to the best of our ability.  Unfortunate customer blames of for normal road wear of the vehicle.  In any case, we will go ahead and have his Ford Pass Rewards points refunded to his account.  They should appear on his account in a few weeks.

  Customer response

  12/11/2023

  
  Complaint: ********
  
  I am rejecting this response because: You stated that my undershield had ripped due to being worn, let me state that my vehicle was purchased 2 yrs back brand new from Wapak Ford, but it’s ripped from being worn, not possible. My warranty will be up in April, I just hope nothing goes wonky after the fact that my undershield mysteriously ripped from being worn (hmmm). It was hanging down from clips/bolts not being replaced. Thanks for returning rewards as requested. But I will make sure I tell all my Ford Employees not to deal with Braden Ford. Still my undershield should not have been removed. Plus what about the 2hr wait to replace a tire? 

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  10/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On September 8th, 2023, my wife ******************************* and I visited your dealership (Braden Ford ************************* Wapakoneta, OH *****) at which time she purchased a 2022 Ram ****. There are several issues that need to be addressed, all of which we brought up at the dealership in our conversations with ******************************, General Sales Manager.We initially found the vehicle she wanted to purchase via cars.com which led to your website and offered a $500 coupon.Based on the terms and conditions of your offer, the coupon was presented to the salesman when right after we test drove the vehicle. There were no other offers. We had made a test drive appointment for this specific vehicle. There were no previous price quotes. We had valid drivers license and insurance and had not purchased a vehicle from dealer or competitors in the last 30 days. All the requirements of the offer were met however the General Manager refused to honor the coupon as follows:The next issue is that of the Data Dots program. We insisted vehemently that we did not want to participate in the Data Dots program however *************************** stated it was mandatory to pay the $499 for this service. Weve done a great deal of research on this issue and you cannot force a voluntary program onto a consumer regardless of what ******************** says. He indicated that the vehicle was just coated with dots however it appears that it was likely done when it was initially sold in 2021/2022 and were simply being recharged for a product that already existed and we did not want.The resolution we see as adequate is as follows:1. Reimburse the $500 coupon offer that should have been applied to the price of the vehicle.2.Reimburse the $499 charge for Data Dots that we stated multiple times we did not want to participate in.

  Business response

  10/11/2023

  A Buyers Order was disclosed and signed at time of sale showing both prices and items on this transaction.   Fully disclosed price on both and signed by customer.   No refund due.

   

  Thanks

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2017 Dodge Ram 1500 truck for $36,000 on September 17,2022. The weather was still hot, high 80's. I live an hour and 1/2 away. When I was almost home the air conditioning was not working well. The next day Sunday it was 90 degrees in Toledo the air conditioning did not work and blew hot air. I took the truck back the following Monday September 19,2022. I was told that the air compressor was bad. They would not fix it and offered me a warranty for over $2,600. I continued calling almost daily and they finally called weeks later late in the evening. The main manager Mike was very arrogant and told me Quote " we will not fix the air compressor and you will not bring this truck back " They also deceived me on a gps theft deterrent for $500 that I ended up paying for. They acted like it was part of deal along with the Lifetime Power Train that was on them.

  Business response

  11/08/2022

  The customer declined to purchase an extended service contract on the vehicle at time of sale.  We offered to sell the contract to the customer to cover any future issues, as anything can go wrong with a vehicle.  Once again it was declined by the customer.  The vehicle had been inspected, and the inspection report was available to the customer and vehicle was priced accordingly.  Trying to renegotiate after the sale by forcing an issue is not how we do business.  There was also no gps theft deterrent system offered or sold with the vehicle.  We put theft data dots on every vehicle we sell in case the vehicle is stolen to help identify the vehicle parts.  

  Customer response

  11/16/2022

  [BBB Transcription via Email]
  Complaint: ********
  
  I am rejecting this response because: ******* * ********* <*************************>
  3:48 PM (1 minute ago)
  to me
  
  Wapak Ford told me that the air compressor was bad and that they will not fix it. They told me to pay them over $2,600 more for a warranty. To wait 30 days and then they could service it. I was never offered the warranty at the time of sale. They also charged me$499 for a micro dot theft deterrent system which I don't need. I have the paperwork that shows that. They also charged me another $499 for interior and exterior coverage which I also don't need. I would like to include this in my original complaint. The salesman still has not delivered on the owners manual he said he would get back to me which is in the original complaint. In closing I reject their response and they are an unruptable business. 
  
  Sincerely,
  
  ******* *********

  Business response

  11/17/2022

  As we stated before, we did everything with 100% transparency.  The customer chose twice to decline a warranty, and now wants us to pay for issues he is having.  We have all of the documentation with signatures and decline signatures.  

  Customer response

  11/21/2022

  [BBB Transcription via Phone]

  I'm dissatisfied with the business. They kept promoting their power train warranty. The air conditioning was out within 1 day and wouldn't fix it. 

• Initial Complaint

  10/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Arrived at wapak ford to meet with **** ******* sales associate regarding a 2009 Ford F-150 Vin # *****************. After arriving at 5:47pm as we were looking at the Truck **** ******* walked up to me and said let’s take it for a ride , upon doing so he was there controlling the test drive I asked him why it felt like it was hopping he said the tires may need air then we parked and I asked what was rattling underneath and he said not to worry it was only a heat shield we walked inside and he assured me the truck was in great condition and was just serviced didn’t need anything he was complimenting the man who traded it in said he was gonna be a race car driver I laughed and said good for him . I asked him the total out the door after explaining I did not have any deposit money he then stated that’s ok and asked if my son would be able to help me with the deposit I asked my son if he had enough in his account to help me and my son *** was willing to make a $500 deposit. I have the entire conversation recorded I have copies of any and all messages and how we was deceived and how **** tried to push me into buying this vehicle I explain to him we may not be able to come up with the money to purchase the vehicle. As we left the dealership , we further examine the vehicle we noticed that the rust on the drivers rear panel was all the way through the panel we also noticed that the bumper was dented in something I had not noticed prior I also got underneath the rear end and looked at the rear end and it looked like it had water damage as if it was about to fall apart I started getting nervous we contacted **** ******* the following morning before the dealership opened we explained we would not be able to purchase the truck we did not have the money and we requested the $500 deposit be given back to us he said he would work on it and get back to us . My son is still waiting on his $500 they are very deceiving . 2 days now ! No refund .

  Customer response

  10/12/2022

  [BBB Transcription via Email]

  From: ** ****** <************************>
  Date: Tue, Oct 11, 2022, 2:39 PM
  Subject: **************
  To: ***************** <*****************>
  
  
  ******** ******, 
  
   Hello And thanks for your response per the incident with wapak ford , I wanted to advise you they have contacted us and refunded the 500 dollar deposit , we also received a phone call making sure we were happy with the resolution . Thank you for what you do and for the Better Business Burea ! We are grateful  that people are still held responsible for their actions . 
  
  Regards 
  ***** ****** 

• Initial Complaint

  08/05/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My wife and i went to Wapak Ford to look at a vehicle on June 8th, 2022, to look at a 2022 Ford Bronco. I had been in the hospital most of the spring and early summer and have been using a walker and wheelchair to help me get around. We asked our sales rep ( Who was great to work with so our complaint is not with him ), about features and he said he would get the sticker on the window that was on the car when we pulled in. It was storming really bad so they pulled the cars into service area where it was dark and we could look at the car. I asked one of the other people in the back service center about electric seats and Navigation and other features and he assured me it was loaded. I asked to see the sticker but suddenly no one could find it, yet it was on the car when we pulled in the parking lot. They told me we would pay the internet price and we gave them large deposit to buy the vehicle and drove off that night with it ( keeping in mind it was very late as they were in a rush to close up ) and when we got home we looked and no power seats, no navigation and many other features either. We finally looked online and the sticker says $43,840.00 yet we paid $70,340.00!! NOT COUNTING WARRANTY!!! WHAT!!! I also stated we didnt need or want GAP insurance but she added. We asked for the extended coverage prices and she couldnt find it, then said its already added in the car payment. I called the dealership the next day and spoke to ******* who says she is office manager and also was the one who did our paperwork, and told her we were not sure we wanted to keep the vehicle as it is much smaller for me to get in with my walker and wheel chair and it didnt have the features that they said it did. We also felt taken advantage of especially with my health condition. She said she would call me back and she never did. I called again 2nd day and I have left 37 NO JOKING messages for ******* and Managers and NO RETURN CALLS I JUST WANT TO RETURN!!

  Business response

  09/06/2022

  [[BBB TRANSCRIPTION VIA EMAIL FROM THE BUSINESS 9/6/2022]]

  On the evening of 06/04/2022 Wapak Ford received an internet lead from ***** ****** wanting to
  know if the used 2021 Ford Bronco Black Diamond is still available. On 06/06/2022 the business
  development center reached out to ***** via phone and email thanking him for his interest and
  seeing when he would be available to come in and check out the vehicle. At 4:01 pm, same day,
  ***** called the dealership to go over information about the used 2021 Ford Bronco Black Diamond
  he had inquired about as well as a new 2022 Ford Bronco Black Diamond he had seen we have.
  Said he was shopping for his son and would need to talk to him and get back with us but thought he
  would be most interested in the orange one (new 2022 Ford Bronco Black Diamond). ***** did
  email in that he would like to come in on 06/08/2022 and an appointment was set for 4:00 pm. At
  5:47 pm *** texted asking if they were still going to be in and at 5:50 pm ***** text back that they
  were here. ***** then called in and asked that we move the 2 vehicles inside as it was raining
  outside so we did as he requested and brought them into the fully lit service department as service
  had left for the day and we wouldn’t be in anyone’s way. ***** and his wife along with the
  salesperson proceeded to go over both vehicles from top to bottom. ***** did have a concern as to
  getting in and out of the vehicles as he walks with a walker so he and his wife adjusted the seat to
  see where it would need to be for easiest entry and exit from vehicle. The only other concern was
  the ease of removing the top as ***** liked the look without the top on. As part of the process the
  salesperson went over the window sticker as well as the addendum sticker with the add for wheels,
  tires, lift kit and market adjustment. As far as going thru finance process ***** and his wife were
  presented with products offered on a menu which they circled and signed for the option of gap and
  service contract. As far as the window sticker and addendum, they are taken out of the windows in
  detail and placed in the customers glove compartment. At no point in time was ***** or his wife
  deceived or taken advantage of. The Porters spent over 3 hours going over the vehicle and
  paperwork, which concluded over 2 hours past our closing time. As far as the number of times he
  has called in I can not address as it is a different number of times depending where he is spinning
  his story. It has been discussed with him that we are not in the business of taking back vehicles
  because someone gets buyers remorse and at this point it is between him and the finance institute.

   

  *Please see attached.

• Initial Complaint

  01/27/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On December 6 2021 myself and my son went to dealership and purchased a **** F-150. When we left the dealership the windshield was cracked-we were assured they would send all glass to repair. After about 2 weeks my son contacted the sales manager that made the promise to remind him this had not been done. This was not yet resolved when the engine stopped running on Jan 7 2022. I contacted dealership and had truck towed back to dealership it was confirmed the engine blew up. Upon talking to finance manager it was stated we should have been offered extended warrenty at time of sale however none of us (my husband included) recall anything being said. He investigated and stated we could still purchase said warrenty but it could no longer be offered as part of financing and we would have to pay cash up front. Service department stated new engine would cost $9050. Back to finance manager who stated that warrenty would only cover up to $7500. He referred me to store manager to see what could be done to resolve this matter. Store manager has been left multiple voice messages as well as messages with other people in the store and will not answer or return my calls. I have reason to believe that there were problems with this truck before leaving the lot other than the windshield that resulted in the engine locking up that they may be aware of. Also we were never emailed our copy of the contract as promised nor were we provided with the car fax report.

• Initial Complaint

  01/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1.) They told us what was on the window was the final price. Fees and all included. They are handing us one paper after another to sign making it sound like it's included in the price. My husband however, notices as she is adding things up, our out the door price is 2k more than they said. They decided to start waiving those "included" fees, but two. We paid $700 more than stated 2.) They told us that no dealer allows you to take a vehicle to a mechanic of your choice to have it checked out.They're mechanic's certification is backed by Ford, and their reputation hangs on that. They can't assume liability for you taking the vehicle off the lot. Found that not to be true after purchasing the vehicle. Things that shouldn't be going wrong started going wrong, and after talking with some other **** dealers, they actually showed us papers they have you sign if you choose not to take it to your normal mechanic. They encourage a second look! 3.) They didn't provide us with the key code to the door and refuse to help us obtain it, nor give us the second key faub. 4.) This dealer signed a "We Owe" paper agreeing to fix some things that were broke. We purchased this vehicle 6/26/21. We have yet to get them fixed. It's 7mths later. They said the parts were finally ordered the end of September, and that 1 wouldn't be in till 10/14/21. I still have not even received a phone call from them. 5.) We started having issues with the vehicle 1 month after purchase. At one point, I thought we were getting some help with these issues. Yet, the manager I was put in contact with, still stated that the issues we had confirmed, by 2 different Ford mechanics, that Wapak Ford should have had to seen when they had it in the shop, was not something they missed or ignored. Interesting though in talking with Wapak's actual shop, it was said the vehicle was rushed for sale. We paid more to fix those issues on our own. Their manager commented it was even an embarrassing detail job.

  Business response

  01/18/2022

  Parts have arrived in the past week to two weeks. We are arranging a date to come in and have the parts installed. Vehicle was inspected prior to sale we have the documents and customer was told this by our service director.

  Customer response

  01/30/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  We know what you said. We are bringing up the fact that two Ford dealers, whom we did not explain the situation to, we just took it in to see what was wrong, told us the issue and that it had been going on since a date of before we bought the vehicle. We bought the vehicle from you, and you couldn't even help us get the door code or an extra key faub? The fact remains you still have not made good on the promises you signed a paper for. We have waited almost 2 weeks since your response through the BBB, to see if you would get our vehicle in to make the repairs you said you would. We still have heard nothing. Not a single phone call since we started calling you about this mess back in September 2021, and you said you had all the parts but one, and it should be at your shop 10/15/21. We also still have no owners manual, that you stated you'd get us.

  Business response

  02/22/2022

  All parts have been installed, and vehicle completed

• Initial Complaint

  12/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2019 f250 covered under their extended warranty has had transmission problems starting 28 days after I bought it, after trying to get rid of the truck in the 29th I was threatened with a repo hit on my credit score being the only solution, problems only got worse till I dropped the truck off on the 18th of October to which they currently still have it! After denying any problems I attempted to pick the truck up on the 29th of October and wasn't able to even make it home as the truck wouldn't shift out of 3rd gear. They have since done nothing but lie and delay the pick up of the truck and I'm still stuck paying for a truck that's under warranty and broke down at their location

  Business response

  12/29/2021

  We are replacing customers transmission, and they already know that.

• Initial Complaint

  12/10/2021

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I purchased a 2015 Ram Eco diesel from Wapak Ford on September 19th of 2019. On February 17, 2020 the engine blow up truck was towed back to Wapak Ford the dealership by ***. The engine was replaced under my ******* warranty at a cost of 7,500.00. The check engine light and glow plug light has been on since the engine was replaced by Wapak Ford. The truck has been sent back to the dealership several times. Each time the truck is returned to me the lights are still on or come back on within minutes of me starting the truck. The truck has spent more time in the repair shop at Wapak than in my possession. The tuck was returned to me on September 28,2021. The check engine light came on as soon as I started the truck. I called the dealership and spoke to ***** in the repair department. He was going to call me back by Friday 9/29/21 to make arrangements to pick the truck back up, but the dealership has not called back to make any arrangements. I have called several times asking to speak with management each time no one is available and I am asked to leave a message. I took the truck to be inspected at *********** ******** **** ***** *** dealership in ******** **** after the inspection on November 5,2021 the dealership determined the engine wasn't installed correctly and would need to be reinstalled. I contacted Wapak Ford and left several messages as to the *********** ******** **** ***** *** dealership findings and have received no response. I have given Wapak every opportunity to resolve this issue and have been ignored.

  Business response

  12/28/2021

  We have offered to buy the vehicle back. Working with customer for a resolution.

  Customer response

  01/04/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The Wapak Ford dealership made an offer to buy back if I purchased another vehicle from them in July of 2021, I test drove vehicles but none were comparable with my current vehicle or its purchase price, after I filed this complaint no other offer has been made to my knowledge. I spoke with **** the service manager on December 15,2021 at that time a copy of all the documents I submitted with this complaint was emailed to him at ********************. He told me he would need to speak with ***** the service technician and he would follow up with me. As of this response 1/04/2022 no other communication has been received from Wapak Ford. The dealership was paid to replace the engine which was not done correctly. After giving the dealership several attempts to correct their mistake I took the vehicle to a *** dealership that has diagnosed the issue, I have given this information to Wapak Ford and I want the vehicle repaired correctly. If Wapak Ford is unable to repair the vehicle correctly then a qualified diesel engine repair facility should be hired to complete the repair correctly at Wapak Ford's expense.

  Business response

  01/06/2022

  Working with customer to find a resolution

  Customer response

  01/12/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have had no contact with anyone from Wapka Ford. The service manager **** was supposed to contact me after speaking with ***** the service technician. That was around December 15th or 16th of 2021. They are not working to resolve this issue.

• Initial Complaint

  12/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a car on 10/29/2021 have made numerous attempts to obtain title they told me I had to contact bank the bank never returned my calls went back to dealership yesterday and they tell me previous owner has not paid the loan off they had on this car so they can't get the title. How can they sell a car that they really don't own. I am tired of getting the run around from Wapak Ford would just like to return this car and get my money back.

  Business response

  01/05/2022

  Business Response /* (1000, 5, 2021/12/08) */ Working with customer to resolve their complaint

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩