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Business Profile

Restaurants

Captain D's Seafood

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Captain D's Seafood's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Captain D's Seafood has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Captain D's Seafood

      1315 Bellefontaine St Wapakoneta, OH 45895-9733

    • Captain D's Seafood

      2530 Balyeat Dr Lima, OH 45805-4019

    • Captain D's Seafood

      2575 Elida Road Lima, OH 45805

    • Captain D's Seafood

      2020 Harding Highway Lima, OH 45805

    • Captain D's Seafood

      1231 Fostoria Road Findlay, OH 45840

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Captain D's In Defiance, Oh on Wed 12-20-23 & ordered a Senior discount fish dinner. I Received a Chicken dinner. My receipt said Fish. I went up to the lady working & she was very rude. She asked me : "Don't you ever make a mistake ?" . She said the lady who took my order did it correctly but the people in the kitchen gave me the wrong food. They did not replace my dinner. I never did get my fish dinner. We drove approx. 30 miles round trip to get this fish dinner

      Business Response

      Date: 01/29/2024

       **** ******** Training Supervisor of D's of Ohio has reached out to this customer to talk to her about her experience and what we can do to make it right.  She has been unable to reach her by phone and has left a message on her phone.

       

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