Business ProfileforGrounds Services, Inc.

I hired GSI to take care of several problems with my 3 acre lawn. Bent grass control & the thinning of the lawn overall with large bare/dirt spots in the back yard. 10/05/21 GSI core aerated whole lawn & broadcast seed after spraying to kill the Bent grass areas, which were now 5-8 ft dead spots. **** had stated 35% of my lawn Bent grass. I raised my concerns several times prior that it was getting past the industry-standard time of planting grass seed which is no later than the middle of Sept. ****, the owner kept telling me no problem. No grass germinated in 2021 - I called them. They promised the grass would come in the spring. Spring comes, more excuses. Still no new grass now end of April. **** now makes the excuse that he used the wrong kind of grass seed. 4/30 - GSI core aerates again and reseeds under service guarantee. I even spent an additional $619 to have GSI fertilize the lawn at ****'s recommendation. Month later - 70% of the new seed seems to take hold and germinate but I still have large dead spots in the back yard & where the Bent grass spray/killed is. **** comes out end of May and states the Bent grass is coming back and will come out and spray it again at no charge. All info I have researched says that you must spray Bent grass at least 2-3 times. GSI only sprayed it once each time. Present - I have 6-8ft large spots of Bent grass and large dead pots still in the back yard. GSI refuses to do what they stated under their 1 yr guarantee. All this is because of their failure to properly spray and seed timely. I have spent $2,853.59 for GSI services. I request a refund of $1,000 for hiring another lawn company to correct it. GSI is refusing to take care of, per the phone call conversation on 7/7/2022. Shame this company can see their failures and refuses to do anything. I am not asking for anything free, just the services that I paid for & which they stated they would provide, guaranteed.