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Business Profile

Fireplace Equipment Manufacturers

Reading Rock

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fireplace Equipment Manufacturers.

Complaints

This profile includes complaints for Reading Rock's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Reading Rock has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Reading Rock

      4600 Devitt Dr West Chester, OH 45246-1104

    • Reading Rock

      10025 Princeton Glendale Road Cincinnati, OH 45246

    • Reading Rock

      10700 US Highway 25 Walton, KY 41094

    • Reading Rock + CCL, LLC

      1150 Sullivant Ave Columbus, OH 43223-1427

    • Reading Rock

      250 Industrial Dr. Franklin, OH 45005

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An order for stone with the above listed company was place back in July 2022, we have been waiting months to receive this product and to date have not received, there last promise was today, and it has not occurred. We build Mavis Tire stores, and we have a turnover date to them for Friday December 3, 2022. Please review the email chain we have gone back and forth with this management team with nothing, but false promises and we are now facing liquidated damages because of this issue that we cannot resolve. This complaint needs to be filed, addressed, and a negative report needs to be placed against this company for failure to comply with their own policies and procedures.

      Business Response

      Date: 12/14/2022

      As with all issues, there are two sides to the story. This customer has 'added' a number of quantities to their original order due to issues beyond our control, such as the wrong quantities being ordered originally and product being damaged on their job site. While we were able to expedite the original request for additional material, the ongoing additions had to fall into our regular schedule which the customer didn't like. It is unfortunate, but we can not always accommodate an expedited delivery request. 

      Customer Answer

      Date: 12/20/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      We are still waiting for additional materials, and all of my emails indicate there was NO urgency from this company to complete the orders placed and they have verbally admitted this was their fault.



      Regards,
      ***** ******

      Business Response

      Date: 12/20/2022

      We must agree to disagree. While we will agree there were delays in the original shipment of product due to multiple issues/joint causation, we are doing all in our power to process the additional orders and replacement for product damaged on the job. We are sorry the customer does not think it is a priority for us, it is, but these add orders must work there way through the process.

      Happy holidays to all.

    Reading Rock is NOT a BBB Accredited Business.

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