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          SentriLock LLC has 1 locations, listed below.

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            Business ProfileSentriLock LLC

            Key Control Systems

            Contact Information

            7701 Service Center Dr

            West Chester, OH 45069-2440

            Visit Website
            Email this Business
            (513) 618-9200

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            7701 Service Center Dr, West Chester, OH 45069-2440
            Email this Business
            BBB File Opened:
            5/24/2007
            Years in Business:
            21
            Business Started:
            7/1/2003
            Business Incorporated:
            7/8/2003
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Scott Fisher, CEO
            Contact Information

            Principal

            • Mr. Scott Fisher, CEO
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/21/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I demand a refund for an app I just paid for to access lockboxes for my real estate business. I was billed $165 for this app which had to be paid by the end of this month. However, I am just learning that this app is no longer compatible with my Android version 9 due to technical changes in their app. The company knew this but didn't disclose the changes until they collected money. We agents are sick and tired of being taken advantage of by the ******** *********** ** ******** and our state and local boards who are nothing but marketing lobbies for the greedy elite corporations. They are out to destroy our business as they continue to sell us out.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Guitson L

            03/03/2023

            Attention all Realtors in the Washington Metropolitan Area ( MD, DC, VA), it is time to boycott these thieves. We're paying these guys for services they can't provide. I have bought boxes from ***** and the boxes would die, after changing battery, paying for battery pack, ultimately had to cut the box off the listing. I received my bills for the annual services for $145, I sent to make a payment the website says my association doesn't accept ****. Of course, when the website came back to normal, I'm already late and had to pay an additional $50 for late fee. This company is doing whatever they want, since there are no regulations for them; they take what they want and answer to no one. It's great stuff when low life ****** ***** make decisions for minorities.

            SentriLock LLC Response

            04/03/2023

            Dear ******************,It was certainly inconvenient timing that server maintenance was being completed at the time you went to make a payment. When you called into the SentriLock Support Team for assistance, the late fee was waived and your payment was successfully received. Additionally, we searched our records indicating failure of your lockboxes, and we don't see anything logged in the last six (6) months. SentriLock does stand by our products and will be happy to provide assistance if you run into any challenges in the future.

            Local BBB

            BBB Cincinnati

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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