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Business Profile

Pet Grooming

Barks-N-Bubbles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Grooming.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Incident: Monday, March 20, 2023 This business has jaw dropping of communication procedures, including their non posted, ever changing hours and "closing in 15 minutes" routine. Our ****** *** was groomed on a Monday, and when I got the call he was ready and they were closing in 15 minutes, I raced to pick him up. When I dropped him off, I had double checked that he was a small dog because the price had gone up significantly, and was told he was, and the price would be $65.00 if paid in cash, but $70.00 if not. So I went to an ATM to get cash for when I picked him up. When I arrived for pick up, I was then told it would be $75.00 because it was determined he was a medium size dog. Of course I was not at all happy about that since I had confirmed the small dog price before leaving him. I only had $80.00 in 20's that I had just taken from the ATM, and he claimed that they had no cash to give change. Now, this is a place that encourages paying by cash, yet they cannot make change. Ridiculous. To make matters worse, because he had just had his nails trimmed at the vet, I had previously asked if there was a discount since that was included in the price, and was told there is no discount. So, not only did they not have to do as much work, and I was given no allowance for that, but then the price was $10.00 MORE! Double ridiculous and bad business. They owe me at least $5.00, but actually $15.00 for the bate and switch price. Beginning the next day, I made several attempts to call the owner and left several messages and sent a text for her to call me. It is now 4 days later, and still no call or text from her.

Barks-N-Bubbles is NOT a BBB Accredited Business.

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