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Find a Location

Winks Remodeling & Handyman Services has 1 locations, listed below.

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    Business ProfileforWinks Remodeling & Handyman Services

    Remodeling
    Revoked BBB accredited business

    Current Alerts For This Business

    Accreditation Revocation:
    On 03/19/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

    5. Fulfill all contracts, commitments and representations.

    6. Address disputes forwarded by BBB quickly and in good faith.

    6A. Provide a response to each complaint that:
    • Is professional,
    • addresses all significant issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.


    6B. Participate in mediation, arbitration or other dispute resolution services as requested by BBB.

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 4

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Home Remodeling and Maintenance Services

    Products & Services

    Bathroom Remodel
    Deck Building & Repairs
    Dry Wall Repairs
    Electrical
    Exterior Wood Repairs
    Flooring
    Furniture Assembly/Installation
    Gutter Cleaning and Repair
    Interior/Exterior Doors
    Kitchen Remodel
    Plumbing

    Business Details

    Location of This Business
    Westerville, OH 43081-4128
    BBB File Opened:
    3/25/2020
    Years in Business:
    4
    Business Started:
    1/1/2020
    Alternate Business Name
    • Winks Remodeling and Handyman Services LLC
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. Matthew Winks, Owner
    Contact Information

    Principal

    • Mr. Matthew Winks, Owner

    Customer Contact

    • Mr. Matthew Winks, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring construction and remodeling services you can trust

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/22/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    I received a quote for home remodel on July 11, 2023 for $13797.58 (see attached) and accepted that. Matthew W**** started the remodel September 8 and was given $5500 down payment. The job was supposed to be finished in 2-3 weeks. On September 15, Matthew got another $5000 payment. I needed to go on a business trip for a week starting October 2. While I was away, Matthew “finished” the job on October 3 and requested a final payment from my wife for over $10000. My wife was shocked, so she put up some fight. But she is also handicapped and home-alone, so she wrote out a check for $10000. I received a receipt for these payments on October 4 – and a new invoice after that (see attached). The invoice on October 4th included an additional $3067 to “Cut floor joist to lower into floor for the shower pan.” I never requested this and don’t understand why he did this. “Install shower pan and waterproof. Build and install shower curb and waterproof. Install tile on shower floor and build curb for shower door.” All of that was part of the original quote. The invoice also included an additional $3500 for materials. At no point between September 8 and October 4 did Matthew W**** say that we were going to go over the quoted materials budget or that the cost for labor would anything but what was quoted. Moving on from being overcharged and on to quality of work. Holes in drywall with electric wires filled with expanding foam and covered with mud. Vanity top not cut to correct size. No slope on the shower floor. Shower trim piece left dangling. Gas line for the old range was to be removed, so new electric range does not slide to the wall. The power line for the range is not secured to the joists. Breakers installed imbalanced (see pictures). I texted Matthew with two of the complaints on October 7. He replied back a few hours later “OK, Ill stop by and get another coat of mud on it.” I have not heard from him since.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Central Ohio

    BBB Reports On

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