Complaints

• Initial Complaint

  11/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Contract signed on 08/23/2024 with a deposit given to **** ***** for $10,939.87 for residential work.

  Business response

  11/27/2024

  As of today, all work on this project has been completed. We were contracted to install the roof and gutters. The roof installation was finished on 9/17/24, and the gutters were completed on 9/26/24. Additional requested services were finalized on 10/25/24.
  
  We are currently working with the homeowner's insurance company to finalize the total project cost. Once this is completed, we will issue the final invoice to the customer.
  
  Thank you for your attention to this matter.
   
  
  **** *******
  
  *********** *** ********** ****
  
  ****** ************************************
  
  Office: ###-###-####

  Customer response

  11/27/2024

  I am rejecting this response because: NO written warranty supplied on Labor 5 years provide and materials supplied at 50 years for **** ***** ****** **** ******** ** *****
  
  Regards,
  
  ****** *****

  Business response

  12/02/2024

  We will not send out any warranty paperwork until after the final invoice has been paid in full.
  
  Thanks,
  ****
   
  **** *******
  
  *********** *** ********** ****
  
  Email: ************************************
  
  Office: ###-###-####
  
  Cell: ###-###-####

  Customer response

  12/03/2024

  I am rejecting this response because: 
  
  Regards,
  ****** *****

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Siding coming loose. Contacted the company for repair almost a year ago. Been going back and forth with them to get the siding put back into place. After contacting the company someone did come out and popped it back in but it popped right back out again. My neighbor who has a siding business believes that the whole section from where the siding is popping out all the way up to the peak is sagging. He suspects if the siding was nailed into celotex insulation or something like it instead of into the studs. Texted them many times no one contacted me back. Call the company and was told that if they didn't come out I was supposed to keep contacting the company to get them to get the repair people out. I've gone back and forth on this enough. I don't know what else to do now. Please help!

  Business response

  11/05/2024

  11.4.2024 BBB received vm from Colin 
  Monday, November 4 2024 4:59 PM
  From: ******* ***** **************
  Duration: 30 seconds
  Voicemail box: 123
  Transcript:
  Hey *****, how's it going? This is *****. I got a call on about a 123 exteriors complaint. You left me a voicemail a while ago on another call. I actually have not gotten that complaint. We have a bunch of different accounts and we're actually in the process of kind of rolling those all up in an enterprise. But if you can send that over to me or give me a call, my number is ************. I would appreciate it. Thank you so much.

  Business response

  11/05/2024

  11.5.2024, KG received call from ****** BBB email was located in junk folder. ***** will reply to complaint.

  Business response

  11/05/2024

  This repair was completed on 10/17/2024. Because the siding kept buckling in the same area we ended up removing and replacing all the siding on the ***** to ensure that it will not happen again. We just followed up with the customer to make sure that he is good with everything now. We left a voicemail and are awaiting his feedback. Regarding Mr. ****** claim that we never called him back, I am just not seeing evidence of that in either of our systems. We typically document and add notes for all calls, text messages and emails. I do not see any notes between 6/13 (when initial repair was completed) and 10/1/24 (when the complaint was filed with BBB). If it is the case that he reached out multiple times and did not hear back from us, I apologize for that. When a customer feels that his/her concerns are not heard or addressed, then that is our responsibility. Our goal is always to address warranty issues as quickly and as painlessly as possible. 

  Customer response

  11/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ****

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I’ve contacted via phone/left voicemail messages also sent emails to 123 exteriors. I initially contacted them this past August and the two workers they sent said they didn’t see anything. I now have 4 additional spots in my ceiling with one with a crack leaking onto my carpet. I’ve left voicemails and sent emails which has not been answered. I believe that this isn’t any new damage and I expect this company to come and resolve the issue before my ceiling collapses. My hope is that we can get this resolved expeditiously rather than having to contact an attorney. Thank you

  Business response

  10/25/2023

  Hi *******,

  Thank you for your message, currently I don't have any record of recent calls from you however we are always here to help. As you stated someone came out when you called the first time and that's our usual response, often time when there are leaks it can be a number of things and not always the roof, however we will be sure to return so that you have a resolution and help. Someone will call you before 12pm CST also in the future please utilize the contact information at ********************. 

• Initial Complaint

  04/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 7, 2022. I had Seth H******* from 123 exterior came out to my house for an estimate my aluminum siding due to hail damaged. I asked do you guy do aluminum siding he answered NO we only do premium quality vinyl. On September 14, 2022, state farm came and approved for aluminum siding in the total amount of $29,300.06.$3360.00 is my deductible. I was mislead to sign the contract getting vinyl instead of aluminum what state farm paying for. He wrote the contract showing vinyl siding cost $26,348.27. He based off state farm number and never give me an estimate I asked for from the beginning. gutters cost $531.97 plus supplement and upgrade gutter is $1923.03 and contract price $28,803.27. He manipulated me to go with vinyl promising that will not be more than your deductible. I sent state farm check in an amount of $11,990.46 straight to 123 exterior along with my deductible check amount. Now he said I am short in the amount of $1689.56. I later found out that my state farm cover my garage door which 123 exterior didn’t replace. Seth quietly trying to take that total amount $2484.50 until I asked him where my garage amount of money state farm is paid for. He said already adjusted from $32,468.29 total cost. I found out that he is double dipping on the gutter upgrade. I don’t know where he got $32,468.29 from but he surely ensure me that it will not be more than state farm estimate. 123 exterior want to put a lien on my house if I don’t pay the short amount. I feel this company is doing fraudulent activity using innocent consumers like myself to for their maximized profit gain. What is appear on the trade summary pages 12 stated R&R Siding-Aluminum (.019 thickness)-standard grade but they install vinyl on my house. They're over charged me. I feel this company need farther investigation to preventing this happening to millions of home owners that work hard for their money. I feel mislead and manipulated. Now I am in fear of getting a lien on my house.

  Business response

  04/19/2023

  
  Mr. **** stated in his complaint that we did install a premium vinyl siding. In addition, the insurance company did not pay for insulation and we installed insulation on the house at no additional charge to Mr.****. We also installed a premium housewrap, Tyvek, which cost more than the average housewrap. In addition to these items we installed extra items on the house at no charge to the homeowner. Mr **** has A high deductible and he must pay the balance due, this is no fault of 123 Exteriors but was his choice when he purchased his policy. We completed all of the work per the insurance company specifications, they determine the price, we provided any credits for work not performed. We do not engage in any fraudulent activities as we are partners  and a preferred contractor for insurance companies and have been in business 17 years.
  

• Initial Complaint

  01/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  was charged for work that was not completed. will not reimburse. Also when i questioned them on something that was not completed they said the insurance company did not aprrove the work. the then quoted me an out of pocket price to have the work done. i then checked my insurance company and that work was approved, 123 exteriors sis not do the work. 123 exteriors eventually came and finished that part. other work was paid out for work that was not done. they owe me money but basically refuse to pay

  Business response

  01/25/2023

  The job was completed in October and no one at 123 Exteriors has received a complaint  or concern from Mr. ***** regarding work not being done, any request for work  that he asked of us was completed. I have the invoices from the crew and photos of the crew working. The completion form was signed off by Mr. ******* *****  on 10/10/22 and there was also a credit issued for work not performed. After my review of all contracts, crew invoices and customer invoices it is concluded that no money is owed to Mr. *****, we did work above and beyond what we were paid and gave him money back for work that we performed and have been paid in full by Mr. *****. There were no issues reported to 123 Exteriors since the final payment was made in December.  

   

  Customer response

  01/26/2023

  I am in Florida until the first week of March. My. Itemized list of work that was paid out is at my residence in Wisconsin. One instance I feel is important is, the picture window was not wrapped. I questioned Arick an employee of 123. He came to the premise for final inspection. Asked him about the window not being wrapped. He sent Brennan M****** to my house to discuss the matter. Mr M****** stated the insurance company did not approve payment for the wrap of the window. Gave me an estimate of $390.00 out of pocket to have his crew to come back and do it. I then got an itemized list of work approved and paid for from my insurance co. Determined it was paid for. Called Mr M****** to show him this. At this time he had his crew come and wrap the window at no cost to me. FRAUD. Also they did the front fascia on the garage. Which was not originally not done. Now comes the question of the difference in working around something or actually removing and replacing. They were paid for removing and replacing the gutter for installation of front fascia on the garage. I have I video of the work performed on the fascia. Gutter was not removed and replaced. Worker slid fascia behind the gutter and attached. I believe they were paid around $180 for removal and replace, don’t think this is right. Other instances similar to this. But I don’t have my info in Florida. Again they were paid for work that was not done. My amount they owe me is more than my deductible amount then what I owed them, they say it is close enough. They owe me money. I don’t like being lied to.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩