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Find a Location

On 3 Performance, LLC has 1 locations, listed below.

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    Business ProfileforOn 3 Performance, LLC

    Specialty Auto Parts

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    300 Intek Way, Westerville, OH 43082
    BBB File Opened:
    2/4/2010
    Years in Business:
    16
    Business Started:
    10/1/2007
    Business Management
    • Mr. Chad Roberts, Owner
    Contact Information

    Principal

    • Mr. Chad Roberts, Owner

    Customer Contact

    • Mr. Chad Roberts, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/11/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    The On3 turbo kit I ordered does not fit my car. The charge pipes will not fit with the stock bumper, (like on3 claims) and I can't even have a front left blinker and run their turbo kit. I emailed ****** at on3 and he admitted that the kit was not made for my car but an 08 mustang gt, mine is a 2010. I purchased the kit and had to specifically check that my car is a 2010 model. ****** responded stating that i should take it to a local shop and have the kit customized to fit my car. I purchased the kit based on their claim it was a bolt on kit for my year car, and they messed up and expect me to pay to get the kit right. I told him that's not right and offered other solutions and he stopped messaging me. This is false advertisement and is against the law. I want a refund since they are not going to make it right. I sent ****** photos and I have emails to support what I'm saying here.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    anthony d

    2 stars

    12/09/2022

    Reasonably priced kit, but you get what you pay for. Unfortunately Lots of extra costs to get it working correctly. My installer got the kit and right of the bat needed to get the Headers flattened They were totally warped, extra $220 + Time. Second they supplied header gaskets that they don’t advise using, Who knew ????. They did not make me or my installer aware until you have an exhaust leak, more extra costs. They like to blame the installer for using the header gaskets they provided stating my installer is an idiot for using them, Really!! When you reach out Regarding the issue they say sorry there’s nothing I can do and the installer should’ve known not to use the gaskets provided, Wtf is that Bull. I now have a kit installed for less than a month that has an exhaust leak from the gaskets they provided. Beware of On3 and that horrific customer service. Now I have to pay to have somebody remove the headers to replace the gaskets with Oem. Why couldn’t they just tell me that Before I had this kit installed. More extra costs??. Basically driving around with leaking gasket and less power than I had stock, what a Disaster. All they had to do was state on the box, packaging, email, or Call I say do not use supplied gaskets.

    Local BBB

    BBB of Central Ohio

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