Complaints

• Initial Complaint

  07/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Our water bill was around $60 on average for years until May (2023) then suddenly jumped to +$325.60 then back to $102 in June. Some neighbors we've checked with also confirmed the same hike. Upon complain, the apartment complex administration said that we were not being accurately charged all these years because the metrage equipment was deficient. To us, it is clearly abusive overcharging tactics. We need help please. Best regards, *******

  Business response

  07/27/2023

  Unfortunately, due to issues beyond our control, the system was down for a few months.The internet platform was shut down, forcing us to get a new system installed. Your history for months ranged from more than $90.00 to $125.

  Leading up to the system breakdown, it dipped a little to $60 for a couple months. During the shut down we were forced to estimate. The system estimated based on your $60, instead of your more normal of $90-$120.That caused a lot a back charges because you were probably back to using a lot more.

  We apologize for the issue, but it was truly unavoidable.I will talk to management regarding a payment plan or reduction. 

  Customer response

  07/28/2023

  This bills is not right

  if there have problems is not are problems 

  so they put her problem on customers to be paid NO ? By customer is not right!

  is not a customer affaire 

  so is not true 
  

  Business response

  08/06/2023

  please attach a picture of your meter

  Customer response

  08/07/2023

  I try send the picture 

  the system rejected 
  
  Better Business Bureau:
  Ok I send  picture of my mètre thanks 
  I accept the business's response to resolve this complaint.
  

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