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Business Profile

New Car Dealers

Nick Mayer Lincoln-Mercury, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a vehicle on 8/16 and traded in 3 cars two with loans one without. As of 9/3 neither vehicles have been paid off after contacting dealer with no returned emails I was told that they lost the pay off information and they will get right on it. On 9/3 had an unauthorized credit pull by company as well and was told it will just fall off it’s fine.

    Business Response

    Date: 09/04/2024

    The customer's cars were not paid off until we were funded from his credit union, and this process was communicated to the customer by the Management team. We are aware that the credit was pulled inadvertently, which was also communicated to the customer by our Finance Manager. Our Finance Manager is currently in touch with the credit bureau to see what can be done in ensuring it does not affect the customer's credit and is corrected on their credit report.

    Customer Answer

    Date: 09/04/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Incorrect no one called me to tell me about it I had to send your business Manager the only person who’s been helpful a picture then was contacted by JP and was told oh it’s fine it will fall off. You need to provide documentation of all steps of this process. A claim has also been filed with CFPB

    Regards,

    ***** *****




     

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nick Mayer Lincoln Mercury Inc, ***** ****** ***** **** ********* ** ********** is Making auto loan applications to Banks (US Bank Application No ********, **** Bank Application No **********, Capital One reference **********) in the name of ******* ***. This loan application is a fraud. We have no business relation with Nick Mayer Lincoln Mercury. We have never purchased nor leased any auto from this dealer. This fraudulent activity from the auto dealer should be stopped. We are requesting BBB to investigate this fraudulent activity and take proper action.

    Business Response

    Date: 12/06/2023

    This was an actual credit app that was submitted electronically thru our website. The vehicle trying to be purchased was a **** ********, After doing our due diligence we assumed there was something fraudulent, once realizing this. We googled the address and name of the application trying to locate a different number  to contact other than what was provided due to our suspicion. We left messages attached to the numbers that were found attached to the name on the application with no return phone calls. We even had a driver's license sent to us that matched the information submitted on the application, but we just felt something was not right. We even asked a qualifying question about customer living in ******* **** and he said oh yeah **********.

    Thank you, Scott E********,

    Scott E********

    General Manager

    ************ *** ***  (office)

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started on First service Date 07/29/2022. The 2021 Lincoln was sent in to get an oil change and have the Hood checked and fixed because the front left driver side above the headlight and down the driver side of the hood was lifting and a gap was forming of separation. They supposedly fixed it by having a outside third party come in and adjust the hood. The car went back in for its next oil change and Needed them to look at the hood again. It is lifting and now coming out of the hood latch, the left front driver side is now gaped even farther and opening up that we can stick our hand under the hood. There was no fixing of it. They claim they did but the hood now lifts out of the latch and opens up on the front driver side. Nick from Service said they did the best they could but never fixed it and sent a unfinished safety issue back out to the customer knowing the hood was not done right. The text message came directly from nick in service about them not being able to fix it and sent it back to us un safe to drive. I will be uploading pics of the both front left and right side and you will see the front passenger side of the hood is not lifting and the driver side is getting worse

Nick Mayer Lincoln-Mercury, Inc. is NOT a BBB Accredited Business.

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