ComplaintsforNick Mayer Lincoln-Mercury, Inc.
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Complaint Details
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Initial Complaint
12/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Nick Mayer Lincoln Mercury Inc, ***** ****** ***** **** ********* ** ********** is Making auto loan applications to Banks (US Bank Application No ********, **** Bank Application No **********, Capital One reference **********) in the name of ******* ***. This loan application is a fraud. We have no business relation with Nick Mayer Lincoln Mercury. We have never purchased nor leased any auto from this dealer. This fraudulent activity from the auto dealer should be stopped. We are requesting BBB to investigate this fraudulent activity and take proper action.Business response
12/06/2023
This was an actual credit app that was submitted electronically thru our website. The vehicle trying to be purchased was a **** ********, After doing our due diligence we assumed there was something fraudulent, once realizing this. We googled the address and name of the application trying to locate a different number to contact other than what was provided due to our suspicion. We left messages attached to the numbers that were found attached to the name on the application with no return phone calls. We even had a driver's license sent to us that matched the information submitted on the application, but we just felt something was not right. We even asked a qualifying question about customer living in ******* **** and he said oh yeah **********.
Thank you, Scott E********,
Scott E********
General Manager
************ *** *** (office)
Initial Complaint
05/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Started on First service Date 07/29/2022. The 2021 Lincoln was sent in to get an oil change and have the Hood checked and fixed because the front left driver side above the headlight and down the driver side of the hood was lifting and a gap was forming of separation. They supposedly fixed it by having a outside third party come in and adjust the hood. The car went back in for its next oil change and Needed them to look at the hood again. It is lifting and now coming out of the hood latch, the left front driver side is now gaped even farther and opening up that we can stick our hand under the hood. There was no fixing of it. They claim they did but the hood now lifts out of the latch and opens up on the front driver side. Nick from Service said they did the best they could but never fixed it and sent a unfinished safety issue back out to the customer knowing the hood was not done right. The text message came directly from nick in service about them not being able to fix it and sent it back to us un safe to drive. I will be uploading pics of the both front left and right side and you will see the front passenger side of the hood is not lifting and the driver side is getting worse
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.