ComplaintsforCharacter's Galore
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had booked a party with characters Galore and we had an issue with them not showing up on time. During the contact with the owner she felt that I was hostile toward her and decided to cancel the party. She said she refunded the money to me and that it would be available within two to three business days. She refunded on October 12th, the party had been on October 7th and I have yet to receive my refund.Customer response
11/15/2023
11/15/23
Re: My complaint #********
********* ******
10:08?AM
to me
I have to remove my complaint of characters Galore. It turns out that they did give me my refund it was on a different account. It took until today for her to give me the account number but I did get my refund. Thank you for all your help.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.